This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.x of the platform.
v10.0.5 April 1, 2023
Patch Release
This update includes bug fixes and feature enhancements.
| Feature | Enhancement |
|---|---|
| Leverage Generative AI to Rephrase Bot Responses |
You can now leverage Generative AI to rephrase bot responses based on conversation context and users’ emotions, resulting in more empathetic and natural responses that enhance user experience and engagement. When the OpenAI or Azure-OpenAI integration is enabled, you can see a new setting to rephrase responses at the node level for Message, Entity, and Confirmation Nodes. The messages added as User Prompts, Error Prompts, and Bot Responses are rephrased during runtime using the integration. Learn more. |
| Improved Messaging Channel Support | Support for ‘Basic’ authorization for the Sunshine Conversations channel is deprecated, and Zendesk-recommended Oauth-based authorization is now available. Learn more. |
| Configure Shorter Timeouts for Service Nodes | You can now configure a shorter timeout for service call termination under the Service Node Component Properties. The Timeout drop-down range now starts from 1 second instead of 5 seconds earlier. Learn more. |
| Linked Bots filter in the Custom Dashboard | The Custom Dashboard now allows you to set the Linked Bot Name filter to view the linked bots’ data for the Analytics dataset in Universal Bots. Learn more. |
| Change the Owner of Unpublished Bots | The Platform now allows the workspace owner or admin to transfer ownership of unpublished bots from one user to another. Learn more. |
v10.0.4 March 19, 2023
Patch Release
This update includes bug fixes and feature enhancements.
| Feature | Enhancement |
|---|---|
| Enhanced Support for LLM and Generative AI Technologies |
Fast-track your bot development and significantly enhance the conversational experience for your end-users with our latest features powered by LLM and Generative AI technologies. Seamlessly integrate pre-trained models using our OpenAI or Azure OpenAI connector and unlock the following new capabilities:
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| Azure OpenAI Integration | You can seamlessly integrate with pre-trained models using our new Azure OpenAI connector. It helps you take advantage of the latest LLM and Generative AI features introduced on the XO Platform. Learn more. |
| Enhanced Bot Creation Journey with Use Case Suggestions | Create Virtual Assistants faster with the new bot creation process that lets you generate use cases automatically. Dialog Tasks are auto-created along with the bot, providing you with the base framework to fast-track your VA creation journey. Learn more. |
| Few-Shot as the Default Network Type | All the Universal Bots using NLP V3 now use Few-shot Model as the default Network Type to qualify the linked bots. Learn more. |
| Analytics for Answer from Docs Feature | The Intents Identified section of the NLP Insights provides the details of utterances that are responded to using the ‘Answer from Docs’ feature. Learn more. You can also view the details of the document from which the answer was presented. Learn more. |
| Changes to Standard Plan & Usage |
The following changes are introduced to the Standard workspaces/accounts on the XO Platform:
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| Enhanced Range Rule for the Date Period Type Entity | The Data Period Type Entity accepts values that are in the range or overlapping with the range. The new Strict word in the Range rule for the Entity allows you to accept values that are strictly in the defined range. Learn more. |
v10.0.3 March 4, 2023
Patch Release
This update includes bug fixes and feature enhancements.
| Feature | Enhancement |
|---|---|
| Genesys Chat as a new Channel | The Platform now supports Genesys Chat as a new channel. When the Genesys Chat channel is enabled, the Genesys Agent System is also enabled using the configurations required from the Chat channel. Learn more. |
| ML Engine | Now, the Few-shot model can use Bot Synonyms to provide better matches for abbreviations, enterprise-specific words, and other words during intent training. Learn more. |
| Entity rule for Currency Entity | The new ignoreOnlyCode rule for the currency entity allows you to set whether the code/symbol AND the amount are required while entering the value. Learn more. |
v10.0.2 February 18, 2023
Patch Release
This update includes bug fixes and feature enhancements.
| Feature | Enhancement |
|---|---|
| Pre-built Integration with Nice in Contact for Agent Transfer | Kore.ai’s pre-built Agent Transfer integrations now allow you to seamlessly hand off the conversations to the Nice in Contact agent system without the need to write any custom code using the BotKit. Learn more |
| Feedback Survey | By default, the auto-correction is disabled now, and the ‘Do not evaluate previous utterances and explicitly prompt the user’ option is selected for the ‘Descriptive Feedback’ entities for the Dialog Tasks auto-created when Feedback Surveys are created. Learn more. |
| Danish Language Support | The Platform now supports conversations in the Danish language. Learn more. |
| Large Language Models |
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| Channel Enablement |
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| Two-Factor Authentication (2FA) | For 2FA-enabled accounts, you can now switch to a different account to log in from the verification screen. You can go back to the list of workspaces from the 2FA page to switch to another workspace. Learn more. |
| Notification upon expiry of Authorization token | The Platform now sends an email notification to all bot developers when the authorization token expires for any of the Prebuilt Action Integrations in the bot. The integration moves to an error state as soon as the token expires. Learn more. |
| New digits rule for Number Entity | The Platform has introduced a new rule for the Number entity called digits. The rule ensures that a certain number of digits are matched. The value for digits is either a single number (for example, digits=8) where the word(s) matched are composed of that many digits after NL processing or a range of digits (for example, digits=13-17) to indicate that values only in that range are valid. Learn more. |
| Conversation Insights – Prompt to Mark as Reviewed | The bot designers are now prompted to mark utterances as ‘Reviewed’ when the utterances are added as training examples to an existing intent, or new intents are created from the Conversation Insights module. Learn more. |
| Custom Dashboard Public APIs and Change Logs | The ‘Get Dashboard Widget Data’ API now gives the ability to pass additional filters for querying the data. The API now supports the POST method to include the additional filters. Learn more. |
| Usage & Plan |
Workspace Owners of ‘Enterprise Workspaces’ can now view the Billing Usage details from Bot Builder. Learn more. Also, the Plan and Usage module includes the ability to view the usage in tabular or graphical formats and the break-up of different billing units (Sessions/Requests, Proactive Notifications, and Alert Notifications). |
v10.0.1 February 5, 2023
Patch Release
This update includes bug fixes and feature enhancements.
| Feature | Enhancement |
|---|---|
| Context Object Size Limit |
The platform now notifies the bot designers when the size of the context object exceeds 1024 KB. We recommend you review these notifications and modify the bot definition to keep the context object size under the 1024 KB limit. Learn more. In the upcoming releases, the platform will discard conversations when the context size exceeds the limit. |
v10.0 January 21, 2023
Major Release
The v10.0 of the Kore.ai XO Platform comes with various innovative features that enable enterprises to continuously improve IVAs on auto-pilot and extend our open platform architecture. The release also includes exciting new ways to train your virtual assistants using Large Language Models and Generative AI technologies. Experience the future of automation with this release.
For more information on key features and enhancements introduced in the release, see What’s new in v10.0.