Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Deprecations
Bot Builder
Creating a Bot
Design
Develop
Storyboard
Dialog Task
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Managing Dialogs
Prompt Editor
Alert Tasks
Alert Tasks
Ignore Words and Field Memory
UI Forms
Digital Views
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Small Talk
Action & Information Task
Action Tasks
Information Tasks
Establishing Flows
Natural Language
Overview
Machine Learning
ML Model
Fundamental Meaning
NLP Settings and Guidelines
Knowledge Graph Training
Traits
Ranking and Resolver
NLP Detection
Bot Intelligence
Overview
Context Management
Session and Context Variables
Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Publishing your Bot
Analyzing your Bot
Overview
Dashboard
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Data Table
Universal Bots
Defining
Creating
Training
Customizing
Enabling Languages
Smart Bots
Defining
Sample Bots
Github
Asana
Travel Planning
Flight Search
Event Based Bot Actions
koreUtil Libraries
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Bot Management
Bot Versioning
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
Dashboard
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Enrollment
Inviting Users
Bulk Invites
Importing Users
Synchronizing Users from AD
Security & Compliance
Using Single Sign-On
Security Settings
Cloud Connector
Analytics
Billing
Bot Store
Overview
Creating a Kore.ai Bot Account
Adding a Kore.ai Bot
Choosing a Channel for a Bot
Interacting with a Kore.ai Bot
Setting Up Web Service Alerts
Setting Up RSS Alerts
Setting Up the Kore.ai Webhook Bot
Custom Kore.ai Bots
Bots for your Customers FAQs
Bots for your Workforce FAQs
Adding Bots
Contacting Kore.ai Support
Setting Up Filters
Bot Store Settings
How Tos
Creating a Simple Bot
Creating a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
  1. Home
  2. Docs
  3. Bots
  4. Channel Enablement
  5. Channel Enablement

Channel Enablement

After you define a custom bot, you can add delivery channels to your bot that end-users can use to access and interact with your bot when it is deployed. For example, you can enable your bot for use in the Kore.ai Messaging application, or allow interaction with your bot through an email address or through a Twilio SMS account. You can also enable your bot in third-party applications such as Facebook or Slack. This topic describes how to add one or more delivery channels to your bot.

By default, a bot and any defined notification or action tasks are not available to users in any channel unless you define one or more channels for your bot. For enterprise bots, even if the bot has a channel defined, the Bots Admin must approve and deploy the bot to make it available to users in the enterprise.

You can add channels to your bot from the Channels tab. Channels supported by Kore.ai Bots platform are categorized based upon their functionality and usage.

Steps in Enabling a Channel

To enable one or more channels for your bot, follow these steps:

  1. Open the bot for which you want to add the channels.
  2. Hover your move over the side navigation panel, and then click Channels tab.
  3. Click the name of the channel you want to add to the page. It opens the instructions page to install the channel.
  4. Click Next or the Configuration tab to open the configuration page for the channel. This image shows the configuration page for the Skype for Business channel.

Note – After adding the channel to the bot, the bot needs to be published for approval and the bot Admin needs to approve the bot (with new channels).  The new channel is not available to users until the Bots Admin explicitly approves that channel for your bot.

Available Channels

Click the icon for the channel you want to add, and then configure the channel to work with your Kore.ai bot. The page with Instructions and Configuration settings will slide out.

Following are the available channels:

Enterprise Channels
Cisco Jabber
Cisco Webex Teams
(formerly Cisco Spark)

Cisco Tropo
Google Assistant
Hangouts Chat
Kore.ai
Live Person
Mattermost
Microsoft Teams
RCS Business Messaging
Ringcentral Glip
Skype for Business
Slack
Unblu
WhatsApp Business Messaging
Workplace By Facebook
Yammer
Social Channels
Facebook Messenger
Line
Skype
Telegram
Twitter
weChat
Voice Channels
Amazon Alexa
IVR
Twilio Voice
And…
Email
Twilio SMS
Web / Mobile Client
Webhook
Widget SDK
Menu