GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Help & Learning Resources
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations
Request a Feature
CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
Mock Scenes
Dialog Tasks
Overview
Navigate Dialog Tasks
Build Dialog Tasks
Nodes & Connections
Overview
Node Types
Intent Node
Dialog Node
Entity Node
Entity Rules
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections Setup
Context Object
Sub-Intent Scoping
User Prompts
Voice Call Properties
Dialog Task Management
Event Handlers
Supported Entity Types
Supported Company Names
Supported Colors
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Create Node Structure
Build the Graph
Add FAQs
Add FAQs from an Existing Source
Run a Task
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update Knowledge Graph
Introduction
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Analysis
Knowledge Graph Import and Export
Prepare Data for Import
From a CSV File
From a JSON File
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
Panels
Train
NLP Optimization
ML Engine
Overview
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Default Standard Responses
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Test & Debug
Overview
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Health and Monitoring
Deploy
Channels
Publishing
Versioning
Analyze
Introduction
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
NLP Insights
Conversations History
Conversation Flows
Analytics Dashboard Filters
Usage Metrics
Containment Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data as Service
Data Table
Table Views
App Definitions
Sharing Data Tables or Views
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Configure Agent Transfer
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. How Tos
  5. Multilingual Virtual Assistant Behavior

Multilingual Virtual Assistant Behavior

In the case of multi-lingual bots, while much of the bot behavior does not change with the language, but the language semantics does impose some restrictions. In this document we will list out the different behaviors that would be language-dependent, so you as bot developer can cater for such scenarios.

Pattern Support

We have seen in this document, how Patterns can be used for Intent detection and Entity extraction. Those rules are for bots in the English language. Though the multilingual bots honor those rules, the language semantics impose some restrictions.

Also, patterns can also be used in Small Talk (while defining queries), Knowledge Graph (using alternate question field), and Trait identification but their behavior might differ slightly.

Pattern Syntax Intent detection and Entity extraction Small
Talk
Traits Knowledge
Graph
Supported in Languages Not Supported in Languages
word1 word2 … wordn
This mandates all the words defined to be available in the user utterance in the same consecutive order with additional words allowed in between, before and after
All languages Yes Yes Yes
word1_word2
Enforce phrase, no additional words allowed in between word1 and word2.
All languages  – Yes Yes Yes
word1 * word2
0 to infinite number of additional words between the specified words/phrases
All languages  – Yes Yes Yes
word1 *n word2
Exactly n number of additional words between the specified words/phrases
All languages  – Yes Yes Yes
word1 *0 word2
To disable wildcards between two tokens.
All languages  – Yes Yes Yes
word1 < word2
Indicates the match for word2 should start from the beginning of a sentence.
All languages  – Yes Yes Yes
word1 > word2
Indicates the end of the sentence and no words are allowed after it.
All languages  – Yes Yes Yes
!abc
Indicates the word/concept “abc” should not exist anywhere in the user utterance after this token
All languages  – Yes Yes Yes
!!abc
The very next word/concept should not be “abc”
All languages  – Yes Yes Yes
[ … ]
Used to define a group of words/concepts and the match should be against exactly one of the group declared in [ ].
All languages  – Yes Yes Yes
{ … }
Used to define an optional group or words/concepts and the match would be against zero or one of the words/patterns declared in { }.
All languages  – Yes Yes Yes
( … )
contain a pattern i.e when a pattern or part of a pattern is enclosed in these parentheses, we treat it as a pattern unlike [ ] and { }.
All languages  – Yes Yes Yes
<< … >>
Used to find words in any order
All languages  – Yes Yes Yes
‘word1
If you quote words or use words that are not in canonical form, the system will restrict itself to what you used in the pattern
English,
German,
Spanish,
French
Portuguese(Brazilian),
Italian,
Chinese simplified,
Chinese traditional,
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian,
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian,
Hindi,
Telugu,
Tamil,
Marathi,
Catalan
No No No
System Concepts
Support for built-in concepts
English,
German,
Spanish,
French
Portuguese(Brazilian),
Italian,
Chinese simplified,
Chinese traditional,
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian,
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian,
Hindi,
Telugu,
Tamil,
Marathi,
Catalan
No No No
Developer concepts
Support for developer-defined concepts
English,
German,
Spanish,
FrenchPortuguese(Brazilian)*,
Italian*,
Chinese simplified*,
Chinese traditional*,
Indonesian*,
Korean*,
Dutch*,
Japanese*,
Arabic*,
Finnish*,
Russian*,
Polish*,
Ukrainian*,
Swedish*,
Kazakh*,
Norwegian*,
Hindi*,
Telugu*,
Tamil*,
Marathi*,
Catalan*
 – Yes Yes Yes*
Two-letter identifiers for Dates
Like Mo for Monday, Tu for Tuesday, etc
English,
German,
Spanish,
Portuguese(Brazilian),
Italian,
Chinese simplified,
Chinese traditional,
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian,
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian,
Hindi
 French,
Telugu,
Tamil,
Marathi,
Catalan
No

* in these cases, developer concepts are not supported in entity extraction

NLP Support

Here we will list out the NLP features and their support.

NLP Feature Supported in Languages Not Supported in Languages Small Talk Traits Knowledge Graph
List of Values
Full Match  All languages No
Partial Match  All languages No
Exact Match  All languages No
Ambiguity behavior  All languages No
Ambiguity with multi-item selection  English Not supported in any language except English No
Spell Correction English,
German,
Spanish,
French,
Portuguese(Brazilian),
Italian,
Indonesian,
Korean (from ver7.3),
Dutch,
Arabic,
Finnish,
Russian
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian
Chinese simplified,
Chinese traditional,
Japanese,
Hindi,
Telugu,
Tamil,
Marathi
Yes
Amend Entities English Not supported in any language except English Yes
Sentiment Analysis English,
German,
Spanish,
French,
Dutch,
Korean (from ver7.3),
Japanese (from ver8.0),
Russian (from ver8.0),
Kazakh (from ver8.0),
Norwegian
Portuguese(Brazilian),
Italian,
Chinese simplified,
Chinese traditional
Indonesian,
Arabic,
Finnish,
Polish,
Ukrainian,
Swedish,
Hindi,
Telugu,
Tamil,
Marathi,
Catalan
Yes
Bot Synonyms (default) English,
German,
Spanish,
French
Portuguese(Brazilian),
Italian,
Chinese simplified,
Chinese traditional
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian
Polish,
Ukrainian,
Swedish,
Kazakh
Yes
Knowledge Graph
Patterns All Languages Yes
Search in Answer English,
German (from ver7.3),
Spanish (from ver7.3),
French (from ver7.3),
Portuguese(Brazilian) (from ver7.3),
Italian (from ver7.3),
Indonesian (from ver7.3),
Dutch (from ver7.3),
Finnish (from ver7.3),
Polish (from ver7.3),
Swedish (from ver7.3),
Chinese simplified,
Chinese traditional,
Korean,
Japanese,
Arabic,
Russian,
Ukrainian,
Kazakh
Yes
Spell Correction English,
German,
Spanish,
French,
Portuguese(Brazilian),
Italian,
Indonesian,
Korean,
Dutch,
Arabic,
Finnish,
Polish,
Swedish,
Ukrainian
Russian (from ver8.0),
Kazakh (from ver8.0),
Japanese (from ver8.0),
Chinese simplified,
Chinese traditional,
Catalan
Yes
Special Character support All languages except English English Yes
NL Engines
Dependency Parser Model German (from ver7.3),
French (from ver7.3),
Italian (from ver8.0)
English,
Spanish,
Portuguese(Brazilian),
Chinese simplified,
Chinese traditional
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian,
Hindi

Universal Bot Support

Here we will list out, language-wise, the trigger phrases used in training the Universal bot (see here) in the supported languages.

Phrase Language Support
English German Spanish French Portuguese
(Brazilian)
Italian Chinese
Simplified
Chinese
Traditional
Ask Fragen Pedir Demander perguntar Chiedi
Tell Sagen Contar Dire Contar Raccontare 告诉 告訴
Search Suche Buscar Chercher Procurar Ricerca 搜索 搜索
Open Öffnen Abierto Ouvert Aberto Aperto 打开 打開
Load Belastung Carga Charge Carga Caricare 加载 加載
Begin Start Empezar Commencer Início Inizio 开始 開始
Launch Starten Lanzamiento lancement Lançamento Lanciare 发射 發射
Talk to Reden mit Hablar con Parler à Falar com Parlare a 交谈 交談
Run Lauf correr Courir Corre Correre
Exit ausgang salida sortie saída uscita 出口 出口
Phrase Language Support
English Indonesian Korean Dutch Japanese Arabic Finnish Russian
Ask Meminta 물어보기 Vragen 頼みます يطلب Kysyä Спросить
Tell Menceritakan Vertellen 伝えます يخبار Kertoa сказать
Search Cari 검색 Zoeken 探す بحث Hae Поиск
Open Buka 열다 Open 開いた افتح Avata открыто
Load Beban 하중 Laden 負荷 حمل Ladata нагрузка
Begin Mulai 시작 Beginnen ベギン ابدأ Alkaa Начать
Launch Meluncurkan 시작하다 Lancering 打ち上げ إطلاق Tuoda markkinoille запуск
Talk to Berbicara dengan 로 토크 Praten met に話す تحدث الي Puhua Говорить с
Run Lari 운영 Rennen ラン يركض Juosta Запустить
Exit keluar 출구 uitgang 出口 خروج poistuminen выход
Phrase Language Support
English Polish Ukrainian Swedish Kazakh
Ask Zapytać запитати Fråga сұрау
Tell Powiedzieć сказати Säga Tell
Search Szukaj Пошук Sök іздеу
Open otwarty відчинено Öppna ашық
Load Załaduj навантаження Ladda жүк
Begin Zaczynać почати Börja Баста
Launch Uruchomić запуск Lansera ұшыру
Talk to Mówić do Розмовляти з Prata med Сөйлесу
Run Biegać пробіг Springa жүгіру
Exit wyjście вихід utgång шығу
Menu