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  5. Multilingual Virtual Assistant Behavior

Multilingual Virtual Assistant Behavior

In the case of multi-lingual bots, while much of the bot behavior does not change with the language, but the language semantics does impose some restrictions. In this document we will list out the different behaviors that would be language-dependent, so you as bot developer can cater for such scenarios.

Pattern Support

We have seen in this document, how Patterns can be used for Intent detection and Entity extraction. Those rules are for bots in the English language. Though the multilingual bots honor those rules, the language semantics impose some restrictions.

Also, patterns can also be used in Small Talk (while defining queries), Knowledge Graph (using alternate question field), and Trait identification but their behavior might differ slightly.

Pattern Syntax Intent detection and Entity extraction Small
Talk
Traits Knowledge
Graph
Supported in Languages Not Supported in Languages
word1 word2 … wordn
This mandates all the words defined to be available in the user utterance in the same consecutive order with additional words allowed in between, before and after
All languages Yes Yes Yes
word1_word2
Enforce phrase, no additional words allowed in between word1 and word2.
All languages  – Yes Yes Yes
word1 * word2
0 to infinite number of additional words between the specified words/phrases
All languages  – Yes Yes Yes
word1 *n word2
Exactly n number of additional words between the specified words/phrases
All languages  – Yes Yes Yes
word1 *0 word2
To disable wildcards between two tokens.
All languages  – Yes Yes Yes
word1 < word2
Indicates the match for word2 should start from the beginning of a sentence.
All languages  – Yes Yes Yes
word1 > word2
Indicates the end of the sentence and no words are allowed after it.
All languages  – Yes Yes Yes
!abc
Indicates the word/concept “abc” should not exist anywhere in the user utterance after this token
All languages  – Yes Yes Yes
!!abc
The very next word/concept should not be “abc”
All languages  – Yes Yes Yes
[ … ]
Used to define a group of words/concepts and the match should be against exactly one of the group declared in [ ].
All languages  – Yes Yes Yes
{ … }
Used to define an optional group or words/concepts and the match would be against zero or one of the words/patterns declared in { }.
All languages  – Yes Yes Yes
( … )
contain a pattern i.e when a pattern or part of a pattern is enclosed in these parentheses, we treat it as a pattern unlike [ ] and { }.
All languages  – Yes Yes Yes
<< … >>
Used to find words in any order
All languages  – Yes Yes Yes
‘word1
If you quote words or use words that are not in canonical form, the system will restrict itself to what you used in the pattern
All languages   – No No No
System Concepts
Support for built-in concepts
English,
German,
Spanish,
French
Portuguese (Brazilian),
Italian,
Chinese simplified,
Chinese traditional,
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian,
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian,
Hindi,
Telugu,
Tamil,
Marathi,
Catalan,
Tagalog,
Portuguese (European)
No No No
Developer concepts
Support for developer-defined concepts
English,
German,
Spanish,
French, Portuguese (Brazilian)*,
Italian*,
Chinese simplified*,
Chinese traditional*,
Indonesian*,
Korean*,
Dutch*,
Japanese*,
Arabic*,
Finnish*,
Russian*,
Polish*,
Ukrainian*,
Swedish*,
Kazakh*,
Norwegian*,
Hindi*,
Telugu*,
Tamil*,
Marathi*,
Catalan*
 – Yes Yes Yes*
Two-letter identifiers for Dates
Like Mo for Monday, Tu for Tuesday, etc
English,
German,
Spanish,
Portuguese (Brazilian),
Italian,
Chinese simplified,
Chinese traditional,
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian,
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian,
Hindi
 French,
Telugu,
Tamil,
Marathi,
Catalan,
Tagalog,
Portuguese (European)
No

* in these cases, developer concepts are not supported in entity extraction

NLP Support

Here we will list out the NLP features and their support.

Note: The Spell Correction feature is not supported in Universal bots.

 

NLP Feature Supported in Languages Not Supported in Languages Small Talk Traits Knowledge Graph
List of Values
Full Match  All languages No
Partial Match  All languages No
Exact Match  All languages No
Ambiguity behavior  All languages No
Ambiguity with multi-item selection  English Not supported in any language except English No
Spell Correction English,
German,
Spanish,
French,
Portuguese (Brazilian),
Italian,
Indonesian,
Korean (from ver7.3),
Dutch,
Arabic,
Finnish,
Russian
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian,
Portuguese (European)
Chinese simplified,
Chinese traditional,
Japanese,
Hindi,
Telugu,
Tamil,
Marathi
Yes
Amend Entities English Not supported in any language except English Yes
Sentiment Analysis English,
German,
Spanish,
French,
Dutch,
Korean (from ver7.3),
Japanese (from ver8.0),
Russian (from ver8.0),
Kazakh (from ver8.0),
Polish (from ver9.2),
Norwegian,
Portuguese (European)
Portuguese (Brazilian),
Italian,
Chinese simplified,
Chinese traditional
Indonesian,
Arabic,
Finnish,
Ukrainian,
Swedish,
Hindi,
Telugu,
Tamil,
Marathi,
Catalan
Yes
Bot Synonyms (default) English,
German,
Spanish,
French
Portuguese (Brazilian),
Portuguese (European),
Italian,
Chinese simplified,
Chinese traditional
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian
Polish,
Ukrainian,
Swedish,
Kazakh
Yes
Knowledge Graph
Patterns All Languages Yes
Search in Answer English,
German (from ver7.3),
Spanish (from ver7.3),
French (from ver7.3),
Portuguese (Brazilian) (from ver7.3),
Italian (from ver7.3),
Indonesian (from ver7.3),
Dutch (from ver7.3),
Finnish (from ver7.3),
Polish (from ver7.3),
Swedish (from ver7.3),
Portuguese (European)
Chinese simplified,
Chinese traditional,
Korean,
Japanese,
Arabic,
Russian,
Ukrainian,
Kazakh
Yes
Spell Correction English,
German,
Spanish,
French,
Portuguese (Brazilian),
Italian,
Indonesian,
Korean,
Dutch,
Arabic,
Finnish,
Polish,
Swedish,
Ukrainian
Russian (from ver8.0),
Kazakh (from ver8.0),
Japanese (from ver8.0),
Portuguese (European)
Chinese simplified,
Chinese traditional,
Catalan
Yes
Special Character support All languages except English English Yes
NL Engines
Dependency Parser Model German (from ver7.3),
French (from ver7.3),
Italian (from ver8.0)
English,
Spanish,
Portuguese (Brazilian),
Chinese simplified,
Chinese traditional
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian,
Hindi

Universal Bot Support

Here we will list out, language-wise, the trigger phrases used in training the Universal bot (see here) in the supported languages.

Phrase Language Support
English German Spanish French Portuguese
(Brazilian)
Italian Chinese
Simplified
Chinese
Traditional
Ask Fragen Pedir Demander perguntar Chiedi
Tell Sagen Contar Dire Contar Raccontare 告诉 告訴
Search Suche Buscar Chercher Procurar Ricerca 搜索 搜索
Open Öffnen Abierto Ouvert Aberto Aperto 打开 打開
Load Belastung Carga Charge Carga Caricare 加载 加載
Begin Start Empezar Commencer Início Inizio 开始 開始
Launch Starten Lanzamiento lancement Lançamento Lanciare 发射 發射
Talk to Reden mit Hablar con Parler à Falar com Parlare a 交谈 交談
Run Lauf correr Courir Corre Correre
Exit ausgang salida sortie saída uscita 出口 出口
Phrase Language Support
English Indonesian Korean Dutch Japanese Arabic Finnish Russian
Ask Meminta 물어보기 Vragen 頼みます يطلب Kysyä Спросить
Tell Menceritakan Vertellen 伝えます يخبار Kertoa сказать
Search Cari 검색 Zoeken 探す بحث Hae Поиск
Open Buka 열다 Open 開いた افتح Avata открыто
Load Beban 하중 Laden 負荷 حمل Ladata нагрузка
Begin Mulai 시작 Beginnen ベギン ابدأ Alkaa Начать
Launch Meluncurkan 시작하다 Lancering 打ち上げ إطلاق Tuoda markkinoille запуск
Talk to Berbicara dengan 로 토크 Praten met に話す تحدث الي Puhua Говорить с
Run Lari 운영 Rennen ラン يركض Juosta Запустить
Exit keluar 출구 uitgang 出口 خروج poistuminen выход
Phrase Language Support
English Polish Ukrainian Swedish Kazakh
Ask Zapytać запитати Fråga сұрау
Tell Powiedzieć сказати Säga Tell
Search Szukaj Пошук Sök іздеу
Open otwarty відчинено Öppna ашық
Load Załaduj навантаження Ladda жүк
Begin Zaczynać почати Börja Баста
Launch Uruchomić запуск Lansera ұшыру
Talk to Mówić do Розмовляти з Prata med Сөйлесу
Run Biegać пробіг Springa жүгіру
Exit wyjście вихід utgång шығу

Multilingual Virtual Assistant Behavior

In the case of multi-lingual bots, while much of the bot behavior does not change with the language, but the language semantics does impose some restrictions. In this document we will list out the different behaviors that would be language-dependent, so you as bot developer can cater for such scenarios.

Pattern Support

We have seen in this document, how Patterns can be used for Intent detection and Entity extraction. Those rules are for bots in the English language. Though the multilingual bots honor those rules, the language semantics impose some restrictions.

Also, patterns can also be used in Small Talk (while defining queries), Knowledge Graph (using alternate question field), and Trait identification but their behavior might differ slightly.

Pattern Syntax Intent detection and Entity extraction Small
Talk
Traits Knowledge
Graph
Supported in Languages Not Supported in Languages
word1 word2 … wordn
This mandates all the words defined to be available in the user utterance in the same consecutive order with additional words allowed in between, before and after
All languages Yes Yes Yes
word1_word2
Enforce phrase, no additional words allowed in between word1 and word2.
All languages  – Yes Yes Yes
word1 * word2
0 to infinite number of additional words between the specified words/phrases
All languages  – Yes Yes Yes
word1 *n word2
Exactly n number of additional words between the specified words/phrases
All languages  – Yes Yes Yes
word1 *0 word2
To disable wildcards between two tokens.
All languages  – Yes Yes Yes
word1 < word2
Indicates the match for word2 should start from the beginning of a sentence.
All languages  – Yes Yes Yes
word1 > word2
Indicates the end of the sentence and no words are allowed after it.
All languages  – Yes Yes Yes
!abc
Indicates the word/concept “abc” should not exist anywhere in the user utterance after this token
All languages  – Yes Yes Yes
!!abc
The very next word/concept should not be “abc”
All languages  – Yes Yes Yes
[ … ]
Used to define a group of words/concepts and the match should be against exactly one of the group declared in [ ].
All languages  – Yes Yes Yes
{ … }
Used to define an optional group or words/concepts and the match would be against zero or one of the words/patterns declared in { }.
All languages  – Yes Yes Yes
( … )
contain a pattern i.e when a pattern or part of a pattern is enclosed in these parentheses, we treat it as a pattern unlike [ ] and { }.
All languages  – Yes Yes Yes
<< … >>
Used to find words in any order
All languages  – Yes Yes Yes
‘word1
If you quote words or use words that are not in canonical form, the system will restrict itself to what you used in the pattern
All languages   – No No No
System Concepts
Support for built-in concepts
English,
German,
Spanish,
French
Portuguese (Brazilian),
Italian,
Chinese simplified,
Chinese traditional,
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian,
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian,
Hindi,
Telugu,
Tamil,
Marathi,
Catalan,
Tagalog,
Portuguese (European)
No No No
Developer concepts
Support for developer-defined concepts
English,
German,
Spanish,
French, Portuguese (Brazilian)*,
Italian*,
Chinese simplified*,
Chinese traditional*,
Indonesian*,
Korean*,
Dutch*,
Japanese*,
Arabic*,
Finnish*,
Russian*,
Polish*,
Ukrainian*,
Swedish*,
Kazakh*,
Norwegian*,
Hindi*,
Telugu*,
Tamil*,
Marathi*,
Catalan*
 – Yes Yes Yes*
Two-letter identifiers for Dates
Like Mo for Monday, Tu for Tuesday, etc
English,
German,
Spanish,
Portuguese (Brazilian),
Italian,
Chinese simplified,
Chinese traditional,
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian,
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian,
Hindi
 French,
Telugu,
Tamil,
Marathi,
Catalan,
Tagalog,
Portuguese (European)
No

* in these cases, developer concepts are not supported in entity extraction

NLP Support

Here we will list out the NLP features and their support.

Note: The Spell Correction feature is not supported in Universal bots.

 

NLP Feature Supported in Languages Not Supported in Languages Small Talk Traits Knowledge Graph
List of Values
Full Match  All languages No
Partial Match  All languages No
Exact Match  All languages No
Ambiguity behavior  All languages No
Ambiguity with multi-item selection  English Not supported in any language except English No
Spell Correction English,
German,
Spanish,
French,
Portuguese (Brazilian),
Italian,
Indonesian,
Korean (from ver7.3),
Dutch,
Arabic,
Finnish,
Russian
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian,
Portuguese (European)
Chinese simplified,
Chinese traditional,
Japanese,
Hindi,
Telugu,
Tamil,
Marathi
Yes
Amend Entities English Not supported in any language except English Yes
Sentiment Analysis English,
German,
Spanish,
French,
Dutch,
Korean (from ver7.3),
Japanese (from ver8.0),
Russian (from ver8.0),
Kazakh (from ver8.0),
Polish (from ver9.2),
Norwegian,
Portuguese (European)
Portuguese (Brazilian),
Italian,
Chinese simplified,
Chinese traditional
Indonesian,
Arabic,
Finnish,
Ukrainian,
Swedish,
Hindi,
Telugu,
Tamil,
Marathi,
Catalan
Yes
Bot Synonyms (default) English,
German,
Spanish,
French
Portuguese (Brazilian),
Portuguese (European),
Italian,
Chinese simplified,
Chinese traditional
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian
Polish,
Ukrainian,
Swedish,
Kazakh
Yes
Knowledge Graph
Patterns All Languages Yes
Search in Answer English,
German (from ver7.3),
Spanish (from ver7.3),
French (from ver7.3),
Portuguese (Brazilian) (from ver7.3),
Italian (from ver7.3),
Indonesian (from ver7.3),
Dutch (from ver7.3),
Finnish (from ver7.3),
Polish (from ver7.3),
Swedish (from ver7.3),
Portuguese (European)
Chinese simplified,
Chinese traditional,
Korean,
Japanese,
Arabic,
Russian,
Ukrainian,
Kazakh
Yes
Spell Correction English,
German,
Spanish,
French,
Portuguese (Brazilian),
Italian,
Indonesian,
Korean,
Dutch,
Arabic,
Finnish,
Polish,
Swedish,
Ukrainian
Russian (from ver8.0),
Kazakh (from ver8.0),
Japanese (from ver8.0),
Portuguese (European)
Chinese simplified,
Chinese traditional,
Catalan
Yes
Special Character support All languages except English English Yes
NL Engines
Dependency Parser Model German (from ver7.3),
French (from ver7.3),
Italian (from ver8.0)
English,
Spanish,
Portuguese (Brazilian),
Chinese simplified,
Chinese traditional
Indonesian,
Korean,
Dutch,
Japanese,
Arabic,
Finnish,
Russian
Polish,
Ukrainian,
Swedish,
Kazakh,
Norwegian,
Hindi

Universal Bot Support

Here we will list out, language-wise, the trigger phrases used in training the Universal bot (see here) in the supported languages.

Phrase Language Support
English German Spanish French Portuguese
(Brazilian)
Italian Chinese
Simplified
Chinese
Traditional
Ask Fragen Pedir Demander perguntar Chiedi
Tell Sagen Contar Dire Contar Raccontare 告诉 告訴
Search Suche Buscar Chercher Procurar Ricerca 搜索 搜索
Open Öffnen Abierto Ouvert Aberto Aperto 打开 打開
Load Belastung Carga Charge Carga Caricare 加载 加載
Begin Start Empezar Commencer Início Inizio 开始 開始
Launch Starten Lanzamiento lancement Lançamento Lanciare 发射 發射
Talk to Reden mit Hablar con Parler à Falar com Parlare a 交谈 交談
Run Lauf correr Courir Corre Correre
Exit ausgang salida sortie saída uscita 出口 出口
Phrase Language Support
English Indonesian Korean Dutch Japanese Arabic Finnish Russian
Ask Meminta 물어보기 Vragen 頼みます يطلب Kysyä Спросить
Tell Menceritakan Vertellen 伝えます يخبار Kertoa сказать
Search Cari 검색 Zoeken 探す بحث Hae Поиск
Open Buka 열다 Open 開いた افتح Avata открыто
Load Beban 하중 Laden 負荷 حمل Ladata нагрузка
Begin Mulai 시작 Beginnen ベギン ابدأ Alkaa Начать
Launch Meluncurkan 시작하다 Lancering 打ち上げ إطلاق Tuoda markkinoille запуск
Talk to Berbicara dengan 로 토크 Praten met に話す تحدث الي Puhua Говорить с
Run Lari 운영 Rennen ラン يركض Juosta Запустить
Exit keluar 출구 uitgang 出口 خروج poistuminen выход
Phrase Language Support
English Polish Ukrainian Swedish Kazakh
Ask Zapytać запитати Fråga сұрау
Tell Powiedzieć сказати Säga Tell
Search Szukaj Пошук Sök іздеу
Open otwarty відчинено Öppna ашық
Load Załaduj навантаження Ladda жүк
Begin Zaczynać почати Börja Баста
Launch Uruchomić запуск Lansera ұшыру
Talk to Mówić do Розмовляти з Prata med Сөйлесу
Run Biegać пробіг Springa жүгіру
Exit wyjście вихід utgång шығу
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