GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Help & Learning Resources
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations
Request a Feature
CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
Mock Scenes
Dialog Tasks
Overview
Navigate Dialog Tasks
Build Dialog Tasks
Nodes & Connections
Overview
Node Types
Intent Node
Dialog Node
Entity Node
Entity Rules
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections Setup
Context Object
Sub-Intent Scoping
User Prompts
Voice Call Properties
Dialog Task Management
Event Handlers
Supported Entity Types
Supported Company Names
Supported Colors
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Create Node Structure
Build the Graph
Add FAQs
Add FAQs from an Existing Source
Run a Task
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update Knowledge Graph
Introduction
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Analysis
Knowledge Graph Import and Export
Prepare Data for Import
From a CSV File
From a JSON File
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
Panels
Train
NLP Optimization
ML Engine
Overview
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Default Standard Responses
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Test & Debug
Overview
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Health and Monitoring
Deploy
Channels
Publishing
Versioning
Analyze
Introduction
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
NLP Insights
Conversations History
Conversation Flows
Analytics Dashboard Filters
Usage Metrics
Containment Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data as Service
Data Table
Table Views
App Definitions
Sharing Data Tables or Views
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Configure Agent Transfer
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
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  5. Knowledge Graph
  6. Knowledge Graph Analysis

Knowledge Graph Analysis

A careful analysis of the Knowledge Graph helps in detecting errors in your questions and the path associated with them that hamper the user experience.

The Knowledge Graph (KG) Diagnosis tool helps you identify any inefficiencies in your KGs and suggests possible corrective actions. These are just guidelines and you need to further analyze the recommendations before going ahead with any changes.

The KG provides an option to initiate an inspection, as follows:

  • This option is available only for the in-development version of the KG where there are one or more FAQs added.
  • The analysis considers the thresholds and other configurations of the KG.
  • The analysis issues a warning if any node contains more than 25 questions and an advisory to the effect that the training fails if there are more than 100 questions in any node.
  • You can invoke the diagnosis, by clicking Inspect on the KG screen.
  • You can also add patterns as alternate questions for an FAQ to provide better coverage, which helps in detecting the right FAQs for a user question. KG Inspect helps in identifying any syntax errors that occur knowingly or unknowingly while defining patterns. The platform analyzes the KG and provides a report of the analysis. The identified incorrect patterns in KG are displayed in the report.
  • You have an option to Re-run the analysis or Export the report. The export option downloads the report in JSON format.
  • The inspect report shows an overview of the number of issues found under various categories (See Report Fields for details)
  • The various categories are grouped as:
    • Error – Errors are incorrect graph definitions that need an immediate fix.
    • Warnings – When rectified, it help improves intent detection. A maximum of 50 warnings are displayed.
    • Suggestions – When implemented, it helps in the better organization of your KG. A maximum of 10 suggestions are displayed.
  • Click each category to view the detailed report
  • In this example you see the details of all the patterns with invalid syntaxes.

    Note: There can be more than 50 warnings or 10 suggestions, but only the first 50/10 occurrences of the issue are listed. You must fix the same and re-run the analysis to view the next set.

Report Fields

The following table details the fields that are displayed in the report:

Issue Type Category Details Suggestion
Patterns with Invalid Syntax Error
  • Current Path
  • Pattern
  • Error
  • Question
Rectify the incorrect patterns for better FAQ detection.
Questions added to incorrect paths Error
  • Question
  • Path
Modify the path to include the terms in the question.
Long-chain of terms with the questions present only at the last term in the chain Suggestion
  • Question
  • Path
Reduce the path by avoiding unimportant terms or merge relevant terms.
Identical terms with a common ancestor Suggestion
  • Common Parent
  • Child Paths (only for the largest repeated child trees)
Move the child terms above their parent terms to avoid duplication
Paths without any questions Suggestion
  • Path
Remove the path if you do not intend to add any questions to this path
Redundant alternate questions Suggestion
  • Question
  • Alternate Question (multiple)
  • Path
Rephrase alternate questions to include wider coverage
A large number of questions added to the root term Suggestion
  • Question
  • Path
Move the questions to the appropriate paths
Unusually long paths Warning
  • Path
Reduce the path by avoiding unnecessary terms or merging relevant terms.
Questions at the root node that can be moved to better paths Warning
  • Question
  • Current Path
  • Suggested Path
Move the question to the suggested path
Questions with common words that are not used as terms Warning
  • Question (multiple)
  • Path
  • Suggested Extension
Extend the current path using the suggested extension
Questions that match multiple paths Warning
  • Question
  • Current path
  • Other Paths (multiple)
Review the paths to avoid possible ambiguity scenarios
Identical sibling nodes Warning
  • Path
  • Identical Term
Merge the identical terms
Note: Every time a KG is inspected, the following details get updated in a scenario where any FAQs are modified or any new FAQs are added:

  • Total checks
  • Count of errors, warnings, suggestions
  • Count and the list of various checkpoints

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