GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Help & Learning Resources
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations
Request a Feature
CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
Mock Scenes
Dialog Tasks
Overview
Navigate Dialog Tasks
Build Dialog Tasks
Nodes & Connections
Overview
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections Setup
Context Object
Sub-Intent Scoping
User Prompts
Voice Call Properties
Dialog Task Management
Event Handlers
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Create Node Structure
Build the Graph
Add FAQs
Add FAQs from an Existing Source
Run a Task
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update Knowledge Graph
Introduction
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Analysis
Knowledge Graph Import and Export
Prepare Data for Import
From a CSV File
From a JSON File
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
Views
Introduction
Panels
Widgets
Train
NLP Optimization
ML Engine
Introduction
Model Validation
FM Engine
KG Engine
Traits Engine
Training Validations
Ranking and Resolver
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Health and Monitoring
Deploy
Channels
Publish
Analyze
Introduction
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
NLP Insights
Conversations History
Conversation Flows
Analytics Dashboard Filters
Usage Metrics
Containment Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Masking PII Details
Variables
IVR Settings
General Settings
Assistant Management
Data as Service
Data Table
Table Views
App Definitions
Sharing Data Tables or Views
HOW TOs
Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism
ADMINISTRATION
Introduction
Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Builder
  5. Creation
  6. The Conversation Designer

The Conversation Designer

The Conversation Designer is a dialog task editor which allows you to design and build a conversation flow between a user and a Virtual Assistant.

In the XO Platform, the Conversation Designer comes in two versions, each designed to fulfill a specific function:

  1. An adapted version for prototyping with Mock Scenes, Conversation Designers or BAs can use Mock Scenes to design and visualize VA-User conversation prototypes.
  2. A fully featured version for developing Dialog Tasks. Once a prototype is ready to be implemented, the entire team of Conversation Designers/BAs and implementation engineers can switch to the fully featured version of the Conversation Designer to collaboratively create Dialog Tasks and develop a fully functional VA.As part of a Dialog Task, the Conversation Designer works in sync with the Dialog Builder. 

Please see the Learn More section below for links to additional resources about the Conversation Designer.

Benefits

  1. An integrated approach for conversation designers (or business analysts) and developers to collaboratively build a dialog.
  2. Ability to define a dialog in a conversation view – conversation designers or BAs can design the VA in this view as a series of VA Bot messages and User messages.
  3. Auto-generation of tasks in the build view – the developers can fine-tune the configurations and expand on top of the conversation flow to provide the necessary logic and fulfillment elements, leading to a fully functional Virtual Assistant.
  4. Improved usability and intuitiveness.
  5. Automatic sync between the views, meaning that changes to one view updates the other.

Major Features

  1. Design conversations using a combination of natural language and business processes.
  2. Work with either chat widget or flowchart style, interlinked message nodes and paths to ensure that your assistant can handle a wide variety of conversation and logic flows.
  3. Collaborate using notes and comments.
  4. Manage advanced VA behavior depending on the user response.
  5. Work with both the Conversation Designer and Dialog Builder in parallel, to ensure a proper exchange in terms of both natural language and logic.

Learn More

To learn more about how to use the Conversation Designer, please see the following articles:

  1. Working with Dialog Tasks.
  2. Creating Mock Conversation Scenes.
  3. Navigating Dialog Tasks
  4. Using the Dialog Builder
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