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  1. Home
  2. Docs
  3. Virtual Assistants
  4. Builder
  5. Creation
  6. The Conversation Designer

The Conversation Designer

The Conversation Designer is a dialog task editor which allows you to design and build a conversation flow between a user and a Virtual Assistant.

In the XO Platform, the Conversation Designer comes in two versions, each designed to fulfill a specific function:

  1. An adapted version for prototyping with Mock Scenes, Conversation Designers or BAs can use Mock Scenes to design and visualize VA-User conversation prototypes.
  2. A fully featured version for developing Dialog Tasks. Once a prototype is ready to be implemented, the entire team of Conversation Designers/BAs and implementation engineers can switch to the fully featured version of the Conversation Designer to collaboratively create Dialog Tasks and develop a fully functional VA.As part of a Dialog Task, the Conversation Designer works in sync with the Dialog Builder. 

Please see the Learn More section below for links to additional resources about the Conversation Designer.


  1. An integrated approach for conversation designers (or business analysts) and developers to collaboratively build a dialog.
  2. Ability to define a dialog in a conversation view – conversation designers or BAs can design the VA in this view as a series of VA Bot messages and User messages.
  3. Auto-generation of tasks in the build view – the developers can fine-tune the configurations and expand on top of the conversation flow to provide the necessary logic and fulfillment elements, leading to a fully functional Virtual Assistant.
  4. Improved usability and intuitiveness.
  5. Automatic sync between the views, meaning that changes to one view updates the other.

Major Features

  1. Design conversations using a combination of natural language and business processes.
  2. Work with either chat widget or flowchart style, interlinked message nodes and paths to ensure that your assistant can handle a wide variety of conversation and logic flows.
  3. Collaborate using notes and comments.
  4. Manage advanced VA behavior depending on the user response.
  5. Work with both the Conversation Designer and Dialog Builder in parallel, to ensure a proper exchange in terms of both natural language and logic.

Learn More

To learn more about how to use the Conversation Designer, please see the following articles:

  1. Working with Dialog Tasks.
  2. Creating Mock Conversation Scenes.
  3. Navigating Dialog Tasks
  4. Using the Dialog Builder