GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
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Deprecations

CONCEPTS
Design
Storyboard
Dialog Tasks
Overview
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
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Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
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Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
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Auto-Generate Knowledge Graph
Alert Tasks
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Digital Skills
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Views
Introduction
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Introduction
ML Engine
Introduction
Model Validation
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Introduction
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Channels
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Introduction
Conversations Dashboard
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Introduction
Meta Tags
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Smart Bots
Universal Bots
Introduction
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Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
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Plan & Usage
Overview
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Invoices
Authorization
Multilingual Virtual Assistants
Masking PII Details
Variables
IVR Settings
General Settings
Assistant Management
Data Table
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HOW TOs
Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK

ADMINISTRATION
Introduction
Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
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  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Settings
  5. Redacting Personally Identifiable Information

Redacting Personally Identifiable Information

Personally identifiable information (PII), or sensitive personal information (SPI), refers to information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Some examples of PII include Social Security Number, email address, credit card numbers, passport number, home address, and so forth.

Kore.ai allows you to redact any sensitive information that users share with your bots. When you enable redaction for an information type, you can transform its value into a pattern that doesn’t contain comprehensible data. Any end user input that matches the PII pattern gets redacted by the platform in the context object, chat logs and all other places.

There are a few scenarios where the original value can be used to achieve the business needs.

  • If a PII value is used in Dialog Task transitions, the platform automatically uses the original value for the transition condition evaluation.
  • If a PII value is used in the Service Node definition, the platform uses the redacted value by default to make the service calls. You can choose to send the original data using the ‘De-identification of PII data’ configuration of the Service Node. Refer to the Service Node post for more details
  • You may use the Redaction of PII Data configuration of the Entity Nodes to present the original values of an redacted entity value to the users. Refer to the Entity Node post for more details.
  • The platform provides the following three modes to redact specified information types:

    Option Description Example
    Redaction Replaces the data with a unique random alphanumeric value An email address entered gets replaced with a random value such as jjh4ezb2
    Replacement Replaces the data with a static value that you enter in the PII Redaction settings. If the static value entered is asdf1234, any email address entered is replaced with asdf1234
    Mask with Character Replaces the first few and last few characters of the data with ‘+’ or ‘#’ symbols. You can select the number of characters to mask as well as the symbol for masking. If you configure the first four and last four characters to be masked with ‘+’, an email address such as helpdocs@kore.ai gets redacted as ++++docs@kor++++

     

How to Redact

  1. Open the bot for which you want to configure the PII settings.
  2. Select the Build tab from the top menu.
  3. From the left menu, click Configuration -> PII Settings.
  4. The PII Redaction page opens.
  5. If PII Redaction isn’t enabled for the bot, toggle the switch to Yes. The page now shows a list of information types whose redaction settings are configured by default.
  6. To activate the redaction of any of these out-of-the-box information types, toggle the switch next to them to Enable. To edit their redaction settings, click their name.
  7. To configure redaction settings for any other information types, click Add New on the top-right side of the PII Redaction page.

Configuration Fields

Field Description
Information Type Enter a name for the information type you want to secure, for example, Credit Card Number.
Definition Enter a regular expression for recognizing the information type from user entries. For example, a regex value for a Visa credit card could be similar to ^4[0-9]{12}(?:[0-9]{3})?$
Map Entities Map all the entities in the bot’s Dialog tasks that correspond to the information type.
Note: If you do not map entities corresponding to redacted information types, even valid user entries for those entities cause errors in the dialog tasks. For example, let’s say you have enabled redaction for email information type. When a user enters an email address for a bot entity, the platform immediately redacts the information even before the entity node captures it, as emails are set up for redaction. The entity node then receives redacted data, and since the entity is not mapped in the redaction settings, it assumes the redacted value as an invalid email entry. Whereas, if you map the entity in the redaction settings, the entity recognizes the data redacted and accepts it.
Display Type

Select one of these modes to display the redacted data anywhere in the platform: Redaction, Replacement, Mask with Character.

Note: The value displayed would be prefixed with a platform generated random unique identifier. This is the key used internally to retrieve the original value in case of conditional transitions etc..

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