Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Help & Learning Resources
Quick Start Guide
Accessing the Platform
Navigating the XO Platform
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Request a Feature
Conversation Designer
Dialog Tasks
Mock Scenes
Dialog Tasks
Navigate Dialog Tasks
Build Dialog Tasks
Nodes & Connections
Node Types
Intent Node
Dialog Node
Entity Node
Entity Rules
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections Setup
Context Object
Sub-Intent Scoping
User Prompts
Voice Call Properties
Dialog Task Management
Event Handlers
Supported Entity Types
Supported Company Names
Supported Colors
Knowledge Graph
Knowledge Extraction
Build Knowledge Graph
Create Node Structure
Build the Graph
Add FAQs
Add FAQs from an Existing Source
Run a Task
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update Knowledge Graph
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Analysis
Knowledge Graph Import and Export
Prepare Data for Import
From a CSV File
From a JSON File
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
Digital Views
NLP Optimization
ML Engine
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLP Configurations
NLP Guidelines
Default Standard Responses
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Health and Monitoring
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Custom Meta Tags
Create Custom Dashboard
NLP Insights
Conversations History
Conversation Flows
Analytics Dashboard Filters
Usage Metrics
Containment Metrics
Smart Bots
Universal Bots
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Manage Assistant
Plan & Usage
Usage Plans
Support Plans
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Masking PII Details
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data as Service
Data Table
Table Views
App Definitions
Sharing Data Tables or Views
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Configure Agent Transfer
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism
Widget SDK Tutorial
Web SDK Tutorial
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On
Security Settings
Cloud Connector
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Store
  5. Store


The Store is an online collection of  bots that run on the XO Platform. The purpose of the store is to enable you as a bot developer to explore the bot’s capabilities and import them into your account.You must have a XO Platform account to use template bots (which are the only type of bot available in the store).


The Store allows you to find predefined bot templates that you can use to develop your own Virtual Assistant faster. If a template fits your needs – for example it completes a task that is common in your business, you can save time and resources by not starting from scratch. 

In addition, developers can even get to know the XO Platform by looking at how a template is built. This can improve their knowledge of the Platform and potentially improve the outcome of their work.

Access the Store

You can access the store as follows:

  1. By visiting
  2. Via the XO Platform.

Visit the Store

  1. Visit to access the store.
  2. You can view, explore, and use all the available template bots .
  3. The Virtual Assistant category contains templates that you can apply and then customize to design your own Virtual Assistant.

Access via the XO Platform

As a platform user, you can access the store from within your account.

  1. Log in to the XO Platform.
  2. On the landing page, you can click the Store button at the top right.
  3. You can now view, explore, and use bot templates in your account. 

Explore Available Assistants

Once you have accessed the bot store, follow the below steps to explore the various templates offered:


You can filter the bots based on one or more of the following criteria (you can select multiples):

  1. Domains such as customer service, HR, Healthcare, Retail, Telecom, and more.
  2. Features like NLU concepts Digital Views, IVR integration, Omnichannel experience, and more. 
  3. Integrations like Salesforce, etc. 
  4. Channels for deployment like Email, Facebook Messenger, Twilio, etc. 


You can sort the template bots based on:

  1. Number of downloads.
  2. Recency.
  3. Alphabetically.


Hover over a template bot to preview its features like:

  1. Name, icon, and summary of the bot.
  2. Associated title and description, as well as buttons to Use Template or Know More.

Learn More

On the preview display, click Know More for more details such as:

  1. A video that explains the bot’s features.
  2. Two sections that provide:
  • Overview – This section gives a summary of the template bot and the available features .
  • Technical Specifications – This section gives a detailed overview of the technical aspects of the bot, including prerequisites, configuration , etc.
  1. On the right column, you can find:
  • The number of times the bot was downloaded.
  • The category of the bot.
  • The list of channels, languages, and integrations (if any) supported.
  • The Related Templates section for bots similar to the selected template bot.

Select a Template

After exploring the template you can click Use Template if you choose to do so it.

Use a Templates

When using a bot template from the store, you are importing it into your account. Once you have explored and selected a template bot, follow the below steps to use it in your account:

From the Store:

  1. Visit the store, explore the template bots and click Use Template on the one you choose. 
  2. You are prompted to log in to your account, if not logged in already.
  3. If you do not have a valid account, you can create it now.

From the XO Platform,

  1. Log in to the XO Platform.
  2. On the landing page click New Bot, then select Start from the Store.
  3. Explore the template bots and click Use Template against the selected templated bot.
  4. Once selected, the Bot Template will be made available for you to work with.