Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions

Dialog Tasks
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
ML Engine
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
NLP Configurations
NLP Guidelines
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterence Testing
Batch Testing
Conversation Testing
Conversations Dashboard
Performance Dashboard
Custom Dashboards
Meta Tags
Dashboards and Widgets
Conversation Flows
NLP Metrics
Containment Metrics
Usage Metrics
Smart Bots
Universal Bots
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Manage Assistant
Plan & Usage
Usage Plans
Support Plans
Multilingual Virtual Assistants
Masking PII Details
IVR Settings
General Settings
Assistant Management
Data Table
Table Views
App Definitions
Sharing Data Tables or Views

Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK

Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Store
  5. Store

Store Store is an online marketplace for bots that run on the platform. The purpose of the store is to enable you as a bot developer to explore the bot’s capabilities and import them into their accounts. Only Template Bots are available in the store and by visiting the store you can explore all these bots. You must have a platform account to install the template bots.

Access Store

There are different ways you can access the store. You can access the store from:

  • Store
  • Platform


  1. Visit to access the store.
  2. You can view, explore, and install all the template bots available in the store.
  3. The templates are categorized based on the product they are applicable to like the Platform. Platform

As a platform user, you can access the store from within the platform.

  1. Log in to the platform with valid credentials.
  2. On the landing page, you can find the Explore Store button at the top right.
  3. Click Explore Store.
  4. You can view, explore, and install the bots related to the platform.

Explore Bots

You can explore the template bots before installing them. The explore option allows you to get an overview of the bots including the technical specifications, supported channels, integrations, and languages.

Once you have accessed the bot store, follow the below steps to explore the various templates offered:

  1. You can filter the bots based on the following criteria:
    • Domains like customer service, HR, Healthcare, Retail, Telecom, and more.
    • Features like NLU concepts Digital Views, IVR integration, Omnichannel experience, and more. You can select multiple features.
    • Integrations like Salesforce, etc. You can select multiple integrations.
    • Channels for deployment like Email, Facebook Messenger, Twilio, etc. You can select multiple channels.
  2. You can sort the template bots based on:
    • Number of installations
    • Recency
    • Alphabetically
  3. Hover over a template bot to preview its features like:
    1. Name, icon, and summary of the bot.
    2. Associated features, complexity, the channels of deployment, and the number of downloads.
  4. On the preview display, click Explore for more details like:
    1. A video that explains the bot’s features.
    2. You can find two sections that give:
      • Overview – This section gives a summary of the template bot and the features available in this bot.
      • Technical Specifications – This section gives a detailed overview of the technical aspects of the bot like data source, etc.
    3. On the right column, you can find:
      1. Category and complexity of the bot.
      2. The number of times the bot was downloaded.
      3. The list of channels, languages, and integrations (if any) supported.
      4. The Related Bots section for bots similar to the selected template bot.
  5. After exploring the bot, if required, you can click Install to install the bot.

Install Bots

Install refers to importing the template bots into your account. You can install template bots from the store and platform.

Once you have explored and selected a template bot, follow the below steps to install the same into your bot’s account:

  1. Installing from Bot store:
    1. Visit the bot store, explore the template bots and click Install on the selected templated bot.
    2. You are prompted to log in to your account, if not logged in already.
    3. If you do not have a valid account, you can create it now.
  2. Installing from platform,
    1. Login to the platform with valid credentials.
    2. From the landing page, you can visit the Templates page by:
      • Clicking the Explore Bots banner.
      • Selecting the Start from the Store option under + New Bot.
    3. Explore the template bots and click Install against the selected templated bot.
  3. A Configure Sample Bot window appears on the Bot Summary page.
  4. You can continue with the configuration or choose to set up the bot later. If you don’t want to set it up immediately, just close the configure window. The option to set it up is available next to the bot name later.
  5. On the Configure Sample Bot window, by default, the Instructions tab is selected and you can find the installation instructions.
  6. Click Next.
  7. On the Bot Settings page:
    1. Enter the Bot Name.
    2. Select an icon:
      1. Generic bot icon
      2. Custom icon – Upload a file with the custom icon
  8. Click Next/Done.
  9. On the Setup Bot Variables page, enter the corresponding values for the variable names. These are the values that the bot needs for its execution like authorization tokens or API keys. This is an optional step depending upon the bot you are installing.
  10. Click Done.
  11. Your template bot is ready for use.