Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
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Older Releases
Bot Builder
Creating a Bot
Design
Develop
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Dialog Task
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2-way SSL for Service nodes
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Agent Transfer Node
WebHook Node
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Alert Tasks
Ignore Words and Field Memory
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Overview
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Amend Entity
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Channel Enablement
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Talk to Bot
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Record Conversations
Publishing your Bot
Analyzing your Bot
Overview
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Bot Metrics
Advanced Topics
Bot Authorization
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IVR Integration
koreUtil Libraries
Universal Bots
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Github
Asana
Travel Planning
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API Guide
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SDKs
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Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
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Using the BotKit SDK
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BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
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Bots Admin Console
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Cloud Connector
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Bot Store
Overview
Creating a Kore.ai Bot Account
Adding a Kore.ai Bot
Choosing a Channel for a Bot
Interacting with a Kore.ai Bot
Setting Up Web Service Alerts
Setting Up RSS Alerts
Setting Up the Kore.ai Webhook Bot
Custom Kore.ai Bots
Bots for your Customers FAQs
Bots for your Workforce FAQs
Adding Bots
Contacting Kore.ai Support
Setting Up Filters
Bot Store Settings
How Tos
Context Switching
Using Traits
Schedule a Smart Alert
Configure Agent Transfer
Configuring Digital Views
Custom Dashboard
Patterns for Intents & Entities
Build Knowledge Graph
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  4. Analyzing Your Bot
  5. Analyzing Your Bot

Analyzing Your Bot

Kore.ai provides various ways to aid in Analyzing your Bot performance:

  • Dashboard: This page gives you –
    • a bird’s eye view of all the bot configuration and capabilities, and
    • view real-time and standard dashboards on your Bot’s performance
  • Conversation Flows: This can be used to visualize the journey of various bot user interactions across conversation sessions in a given time period. This helps developers understand what are the frequently used tasks of their bot, how users are invoking these tasks, popular task execution paths, dropout points etc.
  • Metrics: The Analyze page helps you
    • gain in-depth insights into your bot’s performance in identifying and executing tasks, and
    • get a summarized view of bot conversations, intents detected, drop-offs  with the complete bot-user conversation presented as a flow diagram
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