Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions

Dialog Tasks
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
ML Engine
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
NLP Configurations
NLP Guidelines
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterence Testing
Batch Testing
Conversation Testing
Conversations Dashboard
Performance Dashboard
Custom Dashboards
Meta Tags
Dashboards and Widgets
Conversation Flows
NLP Metrics
Containment Metrics
Usage Metrics
Smart Bots
Universal Bots
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Manage Assistant
Plan & Usage
Usage Plans
Support Plans
Multilingual Virtual Assistants
Masking PII Details
IVR Settings
General Settings
Assistant Management
Data Table
Table Views
App Definitions
Sharing Data Tables or Views

Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK

Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Settings
  5. Bot Management
  6. Managing Namespace

Managing Namespace

Chances are you have defined tens or hundreds of (Environment or Content) variables and used them in the bot definitions. These variables could have been used in defining text prompts or messages, JavaScript, transitions, and service call definitions. Loading all these variables for every single task irrespective of their usage would lead to delays in bot response times impacting the user experience.

Using Namespaces you can categorize variables and map these namespaces to various components of the bot definition. platform would load the variables only from the mapped namespaces while executing specific components.


You can opt to use the Namespaces for variable categorization by accessing from the Build top menu tab left menu Configurations -> General Settings page. You will find the option to Enable the Variable Namespaces here. By default it is disabled.


Once Variable Namespaces is enabled:

  • A Default namespace is automatically created by the platform which cannot be deleted or modified;
  • All tasks and variables, if any, are automatically associated with this default namespace;
  • You can define and manage namespaces;
  • You can add or remove the Environment and Content variables to these namespaces. A variable can belong to one or more namespaces. You cannot remove the Environment and Content variables from the default namespace.
  • You can map namespaces to the various components of the bot definition like:
    • Tasks which include Dialog, and Alert;
    • Nodes in Dialog Task;
    • Knowledge Task;
    • Small Talk;
    • Standard Responses; and
    • Event Handlers.
  • If you remove the namespace mapping for the components. But if you mapped components with any namespace, then the execution of these components may fail if you have included one or more variables in defining the component.

Once Variable Namespaces are mapped, the following steps are implemented by the platform during the task execution :

  • only the variables that belong to the namespace mapped to a component will be loaded;
  • if the variable that is not mapped is referenced by the component, it will flag a “variable not found” error;
  • the same logic applies to Bot functions used within the tasks.


When creating a variable (environment or content), you have an option to Add Namespace. Use this option to create a namespace.


From the Variables (Environment or Content) page under Build -> Configurations, you have the option to Manage Namespaces.

Use this option to view, edit, or delete namespaces. Deleting a namespace that is mapped to any component is restricted. You need to unmap the namespace from all associated components before deletion. As mentioned earlier, you cannot delete the default namespace.



Once created, the namespace needs to be mapped to variables, tasks, and other bot components. This will ensure that only the variables that belong to the namespace mapped to a component would be loaded at the time of execution.

Variable Mapping

At the time of variable creation (environment and content), you can map the namespace. By default, the variables would be assigned to the default namespace. A variable can be mapped to multiple namespaces. You can change the mapping later by editing the variable definition.


All the components have a Manage Variable Namespaces action item which can be used to map the component with a particular namespace.

Tasks – (Dialog, Alert)

Nodes within Dialog Tasks

Knowledge Graph

Small Talk

Event Handlers