Virtual Assistants Overview
Natural Language Processing (NLP)
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Quick Start Guide
Accessing the Platform
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Building a Virtual Assistant
Using Workspaces
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Knowledge Graph
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Traits, Synonyms, and Stop Words
Manage Variable Namespaces
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Smart Bots
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Enabling Languages
Manage Assistant
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Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Masking PII Details
IVR Settings
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Assistant Management
Manage Namespace
Data as Service
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App Definitions
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Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Configure Agent Transfer
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
API Reference
API Introduction
API List
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koreUtil Libraries
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SDK Introduction
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Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism
Widget SDK Tutorial
Web SDK Tutorial
Introduction to Admin Console
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Add Users
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Assistant Management
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Send Bulk Invites
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  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Settings
  5. Bot Management
  6. Managing Namespace

Managing Namespace

Chances are that you have defined tens or hundreds of (Environment or Content) variables and used them in the VA definitions. These variables could have been used in defining text prompts or messages, JavaScript, transitions, and service call definitions. Loading all these variables for every single task irrespective of their usage would lead to delays in response times impacting the user experience.

Using Namespaces you can categorize variables and map them to various components. The XO Platform would load the variables only from the mapped namespaces while executing specific components.

Learn more about Variables.

Enabling Namespaces

You can enable namespaces by going to Build > Configurations > General Settings. Turn on the toggle, then confirm your choice to enable the feature.


Once the Variable Namespaces feature is enabled:

  1. A Default namespace is automatically created by the platform which cannot be deleted or modified;
  2. All tasks and variables, if any, are automatically associated with this default namespace;
  3. You can define and manage namespaces;
  4. You can add or remove the Environment and Content variables to these namespaces. A variable can belong to one or more namespaces. You cannot remove the Environment and Content variables from the default namespace.
  5. You can map namespaces to the various components of the bot definition like:
    1. Tasks which include Dialog, and Alert;
    2. Nodes in Dialog Task;
    3. Knowledge Task;
    4. Small Talk;
    5. Standard Responses; and
    6. Event Handlers.
  6. You can remove the namespace mapping for the components. But if you mapped components with any namespace, then the execution of these components may fail if you have included one or more variables in defining the component.

Once Variable Namespaces are mapped, the following steps are implemented by the platform during task execution :

  1. only the variables that belong to the namespace mapped to a component will be loaded;
  2. if the variable that is not mapped is referenced by the component, it will flag a “variable not found” error;
  3. the same logic applies to Bot functions used within the tasks.

Creating Namespaces

When configuring a variable (environment or content), you have an option to Add Namespace. Use this option to create a namespace.


You also have an option to Manage Namespaces from under Build > Configurations > Environment/Content Variables.

Use this option to view, edit, or delete namespaces. Deleting a namespace that is mapped to any component is restricted. You need to unmap the namespace from all associated components before deletion. As mentioned earlier, you cannot delete the default namespace.

Variable Mapping

Once created, the namespace needs to be mapped to variables, tasks, and other components. This will ensure that only the variables that belong to the namespace mapped to a component would be loaded at the time of execution.

At the time of variable creation (environment and content), you can map the namespace. By default, the variables would be assigned to the default namespace. A variable can be mapped to multiple namespaces. You can change the mapping later by editing the variable definition.


All the components have a Manage Variable Namespaces action item which can be used to map the component with a particular namespace. Below is a list of places where you can find the Manage Variable Namespaces option:


Nodes within Dialog Tasks

You can find the option under the Component Properties section of the node. You can choose to use the Variable Namespace associated with the task or customize it for the node. 

Knowledge Graph

Conversation Skills > Knowledge Graph > More Options menu.

Small Talk

Conversation Skills > Small Talk > Group Settings icon.

Event Handlers

Intelligence > Event > More Options menu.