GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Help & Learning Resources
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations
Request a Feature
CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
Mock Scenes
Dialog Tasks
Overview
Navigate Dialog Tasks
Build Dialog Tasks
Nodes & Connections
Overview
Node Types
Intent Node
Dialog Node
Entity Node
Entity Rules
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections Setup
Context Object
Sub-Intent Scoping
User Prompts
Voice Call Properties
Dialog Task Management
Event Handlers
Supported Entity Types
Supported Company Names
Supported Colors
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Create Node Structure
Build the Graph
Add FAQs
Add FAQs from an Existing Source
Run a Task
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update Knowledge Graph
Introduction
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Analysis
Knowledge Graph Import and Export
Prepare Data for Import
From a CSV File
From a JSON File
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
Panels
Train
NLP Optimization
ML Engine
Overview
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Default Standard Responses
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Test & Debug
Overview
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Health and Monitoring
Deploy
Channels
Publishing
Versioning
Analyze
Introduction
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
NLP Insights
Conversations History
Conversation Flows
Analytics Dashboard Filters
Usage Metrics
Containment Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data as Service
Data Table
Table Views
App Definitions
Sharing Data Tables or Views
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Configure Agent Transfer
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Settings
  5. Bot Management
  6. Managing Namespace

Managing Namespace

Chances are that you have defined tens or hundreds of (Environment or Content) variables and used them in the VA definitions. These variables could have been used in defining text prompts or messages, JavaScript, transitions, and service call definitions. Loading all these variables for every single task irrespective of their usage would lead to delays in response times impacting the user experience.

Using Namespaces you can categorize variables and map them to various components. The XO Platform would load the variables only from the mapped namespaces while executing specific components.

Learn more about Variables.

Enabling Namespaces

You can enable namespaces by going to Build > Configurations > General Settings. Turn on the toggle, then confirm your choice to enable the feature.

Implementation

Once the Variable Namespaces feature is enabled:

  1. A Default namespace is automatically created by the platform which cannot be deleted or modified;
  2. All tasks and variables, if any, are automatically associated with this default namespace;
  3. You can define and manage namespaces;
  4. You can add or remove the Environment and Content variables to these namespaces. A variable can belong to one or more namespaces. You cannot remove the Environment and Content variables from the default namespace.
  5. You can map namespaces to the various components of the bot definition like:
    1. Tasks which include Dialog, and Alert;
    2. Nodes in Dialog Task;
    3. Knowledge Task;
    4. Small Talk;
    5. Standard Responses; and
    6. Event Handlers.
  6. You can remove the namespace mapping for the components. But if you mapped components with any namespace, then the execution of these components may fail if you have included one or more variables in defining the component.

Once Variable Namespaces are mapped, the following steps are implemented by the platform during task execution :

  1. only the variables that belong to the namespace mapped to a component will be loaded;
  2. if the variable that is not mapped is referenced by the component, it will flag a “variable not found” error;
  3. the same logic applies to Bot functions used within the tasks.

Creating Namespaces

When configuring a variable (environment or content), you have an option to Add Namespace. Use this option to create a namespace.

Editing

You also have an option to Manage Namespaces from under Build > Configurations > Environment/Content Variables.

Use this option to view, edit, or delete namespaces. Deleting a namespace that is mapped to any component is restricted. You need to unmap the namespace from all associated components before deletion. As mentioned earlier, you cannot delete the default namespace.

Variable Mapping

Once created, the namespace needs to be mapped to variables, tasks, and other components. This will ensure that only the variables that belong to the namespace mapped to a component would be loaded at the time of execution.

At the time of variable creation (environment and content), you can map the namespace. By default, the variables would be assigned to the default namespace. A variable can be mapped to multiple namespaces. You can change the mapping later by editing the variable definition.

Components

All the components have a Manage Variable Namespaces action item which can be used to map the component with a particular namespace. Below is a list of places where you can find the Manage Variable Namespaces option:

 

Nodes within Dialog Tasks

You can find the option under the Component Properties section of the node. You can choose to use the Variable Namespace associated with the task or customize it for the node. 

Knowledge Graph

Conversation Skills > Knowledge Graph > More Options menu.

Small Talk

Conversation Skills > Small Talk > Group Settings icon.

Event Handlers

Intelligence > Event > More Options menu.

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