Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions

Dialog Tasks
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
ML Engine
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
NLP Configurations
NLP Guidelines
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterence Testing
Batch Testing
Conversation Testing
Conversations Dashboard
Performance Dashboard
Custom Dashboards
Meta Tags
Dashboards and Widgets
Conversation Flows
NLP Metrics
Containment Metrics
Usage Metrics
Smart Bots
Universal Bots
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Manage Assistant
Plan & Usage
Usage Plans
Support Plans
Multilingual Virtual Assistants
Masking PII Details
IVR Settings
General Settings
Assistant Management
Data Table
Table Views
App Definitions
Sharing Data Tables or Views

Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK

Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
  1. Home
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  3. Virtual Assistants
  4. Builder
  5. Dialog Task
  6. User Intent Node

User Intent Node

As a VA developer, you typically create a task to resolve one primary user intent. Yet, user conversations can branch into related intents (follow-up or sub-intents) as a part of the primary intent.

Let us take a look at this sample conversation for a Book Flights VA:

VA: Hi, how may I help you today?
User: Hey, what flight options have I got from LA to NYC?
VA: Sure, let me know the travel date.
User: Wait a minute, will it rain there this Sunday?

The primary intent of this conversation is to book flight tickets. But the user wants to know the weather forecast before completing the booking, which is a valid use case.

User Intent Nodes help you add root intent or follow-up (or sub-intents) to your dialog tasks. The flow for a follow-up intent is built within the same dialog task using transitions, and cannot be linked to external tasks. When the execution of a follow-up intent is completed, the conversation flow continues within the same dialog tasks based on the transitions you add.

Note: To start a new Dialog Task from an existing one, you can use the Dialog Task nodes.


Setting up an user intent node in a dialog task involves the following steps:

Add Node

  1. Open the dialog task to add the user intent node.
  2. Add a user intent node in the designated place. For steps in adding nodes, refer here.
  3. The user intent window is displayed with the Component Properties tab selected by default.

Configure Node

Component Properties

The configurations you set up or edit in the Component Properties tab reflects in all the dialog tasks that use this node. These settings are the same for Intent and Sub-intent nodes.
  1. On the Component Properties tab, under the General Settings, you can modify
    • the Name and
    • Description.

NLP Properties

  1. From the NLP Properties tab, you can perform actions from the below-listed sections:
    • Machine Learning settings to provide user utterances to improve the detection for this intent.
    • Bot Synonyms or related phrases for this user intent.
    • Patterns & Rules to capture this intent if the user’s utterance contains these specific patterns.
    • Manage Context to control the flow of conversation.

Connections Properties

  1. Click the Connections tab and set the transition properties to determine the node in the dialog task to execute next. You can write the conditional statements based on the values of any Entity or Context Objects in the dialog task, or you can use intents for transitions.
    • Under the Connection Rules section, click Add IF.
    • Configure the conditional expression based on one of the following criteria:
      • Entity: Compare an Entity node in the dialog with a specific value:
        • Select the Entity.
        • Select an operator from the drop-down list: Exists, equals to, greater than equals to, less than equals to, not equal to, greater than, and less than.
        • Type the number in the Value field. For example, PassengerCount (entity) greater than (operator) 5 (specified value).
      • Context: Compare a context object in the dialog with a specific value using one of these operators: Exists, equals to, greater than equals to, less than equals to, not equal to, greater than, and less than. For example, Context.entity.PassengerCount (Context object) greater than (operator) 5 (specified value).
      • Intent: Select an intent that matches the next user utterance.
    • In the Then go to drop-down list, select the next node to execute in the dialog flow if the conditional expression succeeds. For example, if the PassengerCount (entity) greater than (operator) 5 (specified value), Then go to Offers (sub-dialog).
    • In the Else drop-down list, select the node to execute if the condition fails.
      Note: If you want to write multiple If conditions, click + Add Else If below the last If conditional expression.