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  1. Home
  2. Integrations
  3. Configuring the HubSpot Action

Configuring the HubSpot Action

HubSpot’s CRM platform has all the tools and integrations you need for marketing, sales, content management, and customer service. Each product in the platform is powerful alone, but the real magic happens when you use them together.. Click the HubSpot link to know more. 

In this article/post, the HubSpot configuration steps are explained to enable, authorize, configure and install the prebuilt templates.

Authorizations Supported

The Kore.ai XO Platform supports OAuth 2.0 authentication to allow a HubSpot integration to exchange data. For more information, see Setting Up Authorization Using OAuth v2 article. 

The Kore.ai XO Platform supports the following authorization types for the HubSpot CRM integration:

  • Pre-Authorize the Integration – To make the integration process smoother for developers and customers, you can pre-authorize it by providing the necessary authorization credentials to obtain the access token. 
  • Allow Users to Authorize the Integration  – This method requires the end user to provide credentials during the conversation for authorization. This authorization process involves requesting permission for Kore.ai’s HubSpot app to access an access token at runtime.
Authorization Type OAuth – System OAuth – Custom
Pre-authorize the Integration Yes Yes
Allow Users to Authorize the Integration Yes Yes

Step 1: Enable the HubSpot CRM Action 

Prerequisites:

Before enabling the HubSpot CRM actions, complete the following prerequisites:

  • Create a developer account in the HubSpot CRM and note down login credentials. Use the HubSpot Developer Center for more information.
  • Make sure you have preconfigured the HubSpot CRM in the Kore.ai XO Platform.

To enable the HubSpot action, follow these steps:

  1. Go to Build > Integrations and select the Actions menu item.
  2. Once you click the Actions menu, all integrations are shown in the Available region. Select the HubSpot action.  

Pre-authorize the Integration

OAuth

You can authorize the integration using developer credentials. The developer authorization lets you authorize the integration with preconfigured Kore.ai’s app or use the custom authorization profile to let a developer configure the integration. 

To authorize a HubSpot action using developer credentials, follow these steps:

  • Go to Build > Integrations and select the Actions menu item.
  • Select the HubSpot action in the Available Actions region.
  • In the Configurations dialog, select the Authorization tab 
  • Enter the following details:

    System Authorization

    Pre-authorize HubSpot CRM integration with the necessary authorization credentials to obtain the token to access external services.

    • Authorization Type – Select the Pre-authorize the Integration option, and then select the OAuth option.
    • Select the System card to enable the Kore.ai’s preconfigured HubSpot app and click Authorize. 
    • Once you click Authorize, you are redirected to “login.hubspot.com”
    • Enter your developer account credentials to successfully connect with your HubSpot Account
    • Select a HubSpot account and click Choose Account. The Authorization completed successfully message is displayed.
    • Click the Enable button to use Kore.ai’s app to fetch the access token to complete the authorization.

    Custom Authorization

    Create your own custom authorization profile to obtain an access token and use it to complete integration without using Kore.ai’s HubSpot app for authorization.

    • Select the Custom to enable the custom authorization profile.
    • Click the Select Authorization drop-down and select the Create New option.
    • Enter the following authentication credentials for the OAuth v2 mechanism:
      • Call back URL
      • Identity Provider Name
      • Client ID
      • Client Secret
      • Authorization URL
      • Token Request URL
      • Scope
      • Refresh Token URL

    • Click Save Auth to save Authorization Profile.
    • Select the new Authorization Profile, which you created to enable integration
    • Once click Authorize, you are navigated to “login.hubspot.com”
    • Enter your developer account credentials to successfully connect with your Hubspot Account
    • Select a HubSpot account and click Choose Account. The Authorization completed successfully message is displayed.
  • Click Enable. When you configure the action for the first time, the Integration Successful  pop-up is displayed.
  • Note: You will notice the HubSpot action is moved from Available to Configured region.

    Allow End User to Authorize

    You can authorize the integration at a user level with their login credentials. The user authorization process involves requesting permission for Kore.ai’s HubSpot app to access an access token at runtime. You can also use the custom authorization profile to let a user configure the integration at runtime. 

    To authorize a HubSpot action at a user level, follow these steps:

    1. Go to Build > Integrations and select the Actions menu item.
    2. Select the HubSpot action in the Available Actions region.
    3. In the Configurations dialog, select the Authorization tab 
    4. Enter the following details: 

      System Authorization

      The end user has to provide credentials during the conversation to authorize users for HubSpot CRM integration to obtain the access token.

      • Select the System card to enable the Kore.ai’s preconfigured HubSpot app.
      • Once you click the Enable button, a link is sent to the end user to authorize integration.
      • Click on the link and enter the login credentials to allow the user to authorize the integration.

      Custom Authorization

      Create your own custom authorization profile to obtain an access token and use it to complete integration without using Kore.ai’s HubSpot app for authorization.

      • Authorization Type – Select the Allow Users to Authorize the Integration option, and then select OAuth option.
      • Select the Custom to enable the custom authorization profile.
      • Click the Select Authorization drop-down and select the Create New option. Follow the instructions in the Custom Authorization section.
      • You can also select an existing authorization profile as shown below:
      • Once you click the Enable button, the user will see the authorize option during the runtime execution.

    Step 2: Install the HubSpot Action Templates

    Once you have configured a HubSpot CRM Integration, you can explore and install action templates.

    To install action templates, follow these steps:

    1. On the Integration Successful dialog, click the Explore Templates button to view the templates.
    2. In the Integration Templates dialog, click the Install button to begin the installation.
    3. Once the template is installed, click the Go to Dialog button to open the dialog task.
    4. Once all templates are installed, a dialog task for each template is auto-created.
    5. You can also select the desired dialog task from the templates, and click Proceed. For example, select the Create a Deal task.
    6. Once you click Proceed, the dialog task is auto-created and the canvas opens with all required entity nodes, service nodes, and message scripts.
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