To improve user experience, your Virtual Assistant needs to be able to handle information smoothly, efficiently, and in a manner that the end user appreciates. Digital Skills address those situations when you have to retrieve or present information from/to the end user, and you want to do this in a way that is simple to navigate and visually appealing.
What are Digital Skills?
Digital Skills are a set of features within the Kore.ai XO Platform which allow you to create interactive user interfaces that can either retrieve or present information to/from the user. These interfaces take the shape of either of the following:
- Digital Forms: These allow you to retrieve information from end users by showing them a form rather than configuring the assistant to ask them for each piece of information individually.
- Digital Views: There are two components to Digital Views:
- Widgets: These can be set up to retrieve information from a Dialog Task, JSON file or Digital Form and present it to the user.
- Panels: A Panel is like a collection of widgets. You can use Panels to present end users with the same type of information in an organized manner, but all in one place. For example, you might have a My Trips Panel, which could include widgets for Upcoming Trips, Completed Trips and Canceled Trips.
Digital Skills Implementation
You can implement Digital Forms within the Kore.ai XO Platform, by following this article.
You can also implement Digital Views by following the process described here. Digital Views can be further enhanced using the Kore.ai Widget SDK, which you can learn more about here. You can download the Widget SDK from Kore.ai’s GitHub profile.