GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations

CONCEPTS
Design
Storyboard
Dialog Tasks
Overview
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
Views
Introduction
Panels
Widgets
Train
Introduction
ML Engine
Introduction
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterence Testing
Batch Testing
Conversation Testing
Deploy
Channels
Publish
Analyze
Introduction
Conversations Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Meta Tags
Dashboards and Widgets
Conversation Flows
NLP Metrics
Containment Metrics
Usage Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Masking PII Details
Variables
IVR Settings
General Settings
Assistant Management
Data Table
Table Views
App Definitions
Sharing Data Tables or Views

HOW TOs
Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK

ADMINISTRATION
Introduction
Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Builder
  5. Dialog Task
  6. Defining Connections & Transitions

Defining Connections & Transitions

Node Types

You can add the following nodes to dialog tasks based on your requirements:

User Intent Node

The user intent to be identified by the platform is based on the user utterance. Every dialog has one root intent with any number of sub-intents. For more information, refer to Working with the User Intent Node.

Entity Node

The user entity in the utterance. The platform supports 15+ entity types. Developers can define the prompt message to be shown, and this message can be channel-specific. For example, an amount, account number, time, or zip code. Entity nodes prompt the user for an input. For more information, refer to Working with the Entity Node.

Agent Transfer Node

Used to transfer communication from the VA to a live agent. This is usually the last node for a dialog task. For more information, refer to Working with the Agent Transfer Node.

Script Node

Used to write custom JS code in the dialog task. For more information, refer to Working with the Script Node.

Service Node

Allows you to call an API. You can also use cURL to build the API request. For more information, refer to Working with the Service Node.

Message (or VA Response) Node

Displays a message from the VAto a user, such as, Is there anything else I can help you with? For more information, refer to Working with the VA Response Node

Confirmation Node

Displays a query message from the VA to the user, and then waits for a user response. Conditions are defined to continue processing the dialog task flow based on the user input. For more information, refer to Working with the Confirmation Node.

WebHook Node

Used for server-side validation, executing business logic, or making backend server API calls. To use this node, you must have installed the SDK Tool Kit. For more information, refer to Working with the WebHook Node.

While any dialog starts at the Intent Node, it is advisable to end it with a Message Node to give a sense of closure to the user as well as to the VA internally.

Component Transitions

A Dialog Task builds a task flow with different nodes connected by transitions. Dialog Task transitions depend on conditions that use business-defined evaluation criteria to take the next steps within the Dialog Task flow.

In Kore.ai, you define If-then-else conditions using a set of predefined operators. For each component, you must specify a fallback condition. How you represent a transition depends on the component type you are defining, and component type-specific transitions are described in the topic for each component type.

You can use the following operators to write conditions:

  • Exists
  • Equals to
  • Greater than equals to
  • Less than equals to
  • Not equals to
  • Greater than
  • Less than
  • Contains

Context Object

The Context object for the platform is the container object that holds the data for the dialog execution. The Kore.ai Natural Language Processing (NLP) engine populates the intent identified, entities extracted, and history into this object. You can use the keys from the Context object for component transition conditions. For more information, refer to Context Object.

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