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System Commands

Using system commands user can define the bot behavior to some extent. The following is the list of available commands To manage sessions You can terminate current task/intent using commands like “Discard“, “Terminate“, “End” etc. Any previous tasks that were on hold would be resumed. You can terminate all tasks/intents…

Bots Platform v7.3

This section contains major and minor release information for the Kore.ai Bots Platform v7.3 released on July 4, 2020. New Features UI Forms Kore.ai platform now allows virtual assistants to present a UI based form to gather information from the end-user to proceed further. Examples include providing delivery address while…

7.3.x Release Details

This page gives an overview of the various platform releases and the corresponding features that were updated/enhanced in the 7.3.x version of the platform. Ver 7.3 July 4th 2020. Major Release Feature Enhancement Bot Builder UI Forms Introduced UI Forms allowing users to provide inputs to a Bot using visual…

8.0.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 8.0.x of the platform. v8.0.02 Nov 14th 2020. Minor Update Feature Enhancement Platform Multi-language support for Bot Builder. Now Bot Builder supports English and Japanese languages. Know more. Natural Language k-fold…

Adding the Skype for Business (OnPrem) Channel

This document elaborates the steps to provide support for Skype For Business Server (On-Premise) for your virtual assistant. Pre Requisites Following Server should have been installed OnPrem: Skype for Business Server 2015 Configured Auto Discovery Service Skype for Business – on-premise channel is backed with Microsoft Unified Communications Web API…

Conversation Sessions

Conversation sessions are defined as an uninterrupted interaction between the bot and the user. These sessions are used in multiple analytics dashboards in Bot Builder as well as Bot Admin Console platforms. Kore.ai virtual assistant platform allows you to customize how these Conversation Sessions are to be created and closed.…

User Engagement Trend API

To provide the number of users who have interacted with the bot in a given period across different time intervals. To use this API, the app needs the Bot Scope. POST https://{{host}}/api/public/bot/{{BotID}}/userEngagementTrend?aggregation_type={{type}}&start_date={{from}}&end_date={{to}}&channels={{channel}} Path Parameters Parameter Required/Optional Description host Required Environment URL, for example, https://bots.kore.ai BotID Required Bot ID or Stream…

Get Analytics API

To extract the metrics data related to the intent detection and task performance using API. It can be used to retrieve metrics information related to Intents Found, Intents not Found, Failed Tasks, Successful Tasks, and Performance Logs To use this API, the app needs the Bot Scope of Metrics. POST…

Voice Call Properties

You can enable voice interaction with your virtual assistant, i.e., users can talk to the virtual assistant. For this, you need to enable one of the voice channels like IVR, Twilio, IVR-AudioCodes, etc and publish the bot on those channels. There are some Voice Properties you can configure to streamline…

Adding the IVR-AudioCodes Channel

AudioCodes is a voice network provider with the ability to choose custom ASR and TTS engines. You can connect your bot to IVR-AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account for configuring the integration. Introduced in ver8.0 of…
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