GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Help & Learning Resources
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
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Request a Feature
CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
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Dialog Tasks
Overview
Navigate Dialog Tasks
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Nodes & Connections
Overview
Node Types
Intent Node
Dialog Node
Entity Node
Entity Rules
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections Setup
Context Object
Sub-Intent Scoping
User Prompts
Voice Call Properties
Dialog Task Management
Event Handlers
Supported Entity Types
Supported Company Names
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Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Create Node Structure
Build the Graph
Add FAQs
Add FAQs from an Existing Source
Run a Task
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update Knowledge Graph
Introduction
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Analysis
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Prepare Data for Import
From a CSV File
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Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
Panels
Train
NLP Optimization
ML Engine
Overview
Model Validation
FM Engine
KG Engine
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Training Validations
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Default Standard Responses
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Test & Debug
Overview
Talk to Bot
Utterance Testing
Batch Testing
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Health and Monitoring
Deploy
Channels
Publishing
Versioning
Analyze
Introduction
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
NLP Insights
Conversations History
Conversation Flows
Analytics Dashboard Filters
Usage Metrics
Containment Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data as Service
Data Table
Table Views
App Definitions
Sharing Data Tables or Views
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Configure Agent Transfer
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Process Apps
  4. How To Articles
  5. Travel Assistant Overview

Travel Assistant Overview

The Kore.ai XO Platform allows you to create a variety of Virtual Assistants, to suit business needs that are just as diverse. In this section of the Platform’s Documentation, we will explore a use case that will help you gain more in-depth knowledge about building specific scenarios within your VA. For this purpose, we will build a Travel Planning Assistant and focus on several essential topics, which we will be discussing below: 

Designing Conversation Skills

Conversation skills are central to your VA, since they make the functionality possible. In this section of our Use Case Documentation, you will learn how to create the following:

  1. A simple Travel Planning Assistant, with a Check Flight Status Dialog Task.
  2. An Update Booking Dialog Task that allows users to update the name on their travel booking. 
  3. A Change Flight Task that lets users change flights by providing the flights to change from and to, as well as the seat preference.
  4. Some Knowledge Graph FAQs along with relevant structure that lets your VA reply to users’ questions, initiate tasks and detect intents appropriately. 
  5. A Smart Alert that sends users weather forecasts.

Designing Digital Skills

Digital Skills improve your user’s experience by gathering and displaying information in a more efficient and visually appealing manner. You can build the following:

  1. Digital Forms: These allow you to build complex forms through which to retrieve information from users in one go, rather than through multiple back and forth User-VA interactions.
  2. Digital Views: These are composed of Widgets and Panels, which you can use to display information to users, either via the VA or via an app integration.

Training the Assistant

Assistant Training is essential to any well-performing VA. For our use case, we discuss the following training related topics, within the context of our Travel Planning Assistant:

  1. Using Traits to improve intent detection.Traits let you make specific associations which the VA should follow in order to properly detect specific intents.
  2. Using Patterns to improve intent detection, as well as entity recognition. Patterns allow you, for example, to determine word order for expressions that should be used as such when determining intents or entities.
  3. Context Switching allows you to enable content sharing across intents and/or FAQs to improve experience and avoid redundancy.

Deploying the Assistant

When the Travel Assistant has been developed, it is time to deploy it. For this section, we will go through the following scenarios:

  1. Configuring Agent Transferf to LiveChat to allow the VA to pass conversations to human agents via the LiveChat application.
  2. Using Bot Functions to enable the use of scripts across the VA.
  3. Using Content Variable to improve performance and avoid having to manually process the same type of information multiple times. 
  4. Using Global Variables to pass API endpoints and easily change them when migrating from development to testing to production environments.
  5. A tutorial of the Kore.ai Web SDK that allows you to integrate the XO Platform to external applications.
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