Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots's Approach Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Platform
How to Access Bot Builder
Working with Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Dialog Task
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Message Nodes
Confirmation Nodes
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Connections & Transitions
Managing Dialogs
Prompt Editor
Alert Tasks
Alert Tasks
Ignore Words and Field Memory
Digital Views
Knowledge Graph
Importing and Exporting
Knowledge Extraction
Small Talk
Action & Information Task
Action Tasks
Information Tasks
Establishing Flows
Natural Language
Machine Learning
ML Model
Fundamental Meaning
NLP Settings and Guidelines
Knowledge Graph Training
Ranking and Resolver
NLP Detection
Bot Intelligence
Context Management
Session and Context Variables
Context Object
Dialog Management
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Publishing your Bot
Analyzing your Bot
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
koreUtil Libraries
Universal Bots
Enabling Languages
Smart Bots
Sample Bots
Travel Planning
Flight Search
Event Based Bot Actions
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Bot Management
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Inviting Users
Bulk Invites
Importing Users
Synchronizing Users from AD
Security & Compliance
Using Single Sign-On
Security Settings
Cloud Connector
How Tos
Creating a Simple Bot
Creating a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configuring Digital Views
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
  1. Home
  2. Docs
  3. Bots
  4. What's New
  5. What’s New

What’s New

This section contains major and minor release information for the Bots Platform v7.2 released on Feb 8, 2020.

See Previous Major Releases

New Features

Widgets & Panels

Enhance your bots to proactively present relevant information to your end-users using interactive widgets. End-users can view the widgets either on mobile devices or on the desktop, and can also swiftly take any follow-up actions by directly conversing with your bots. Learn more.


Converting business processes into conversational flows is a very critical step in designing a successful virtual assistant. This requires very close collaboration between business analysts, natural language experts, bot developers, and business owners.’s Storyboard is an intuitive conversation designer that simplifies and streamlines the bot blueprinting process, without the need to have external flow charts, tracking and versioning tools. Learn more.

New Language Support

Users can now chat with the bots in the Kazakh language.

New Public API

The REST API to access Bot Admin Console Audit Logs is now available. Learn More.


  • Language Detection – Multi-language enabled bots can now detect a change in the user’s language anytime during the conversation and allow the user to switch to the new language. In the future, we would be deprecating the ‘language selection time frame’ option as the bot would automatically handle any change in the language with the introduction of this feature. Learn More.
  • Knowledge Graph Enhancements:
    • You can now opt to use the Bot Synonyms and concepts in Knowledge Graph intent detection. Learn More.
    • Currently, the questions in the Knowledge Graph are defined as plain text questions. You had to use synonyms or alternate questions to accommodate variations. With this release, pattern syntax can be used in defining questions, the KG engine would prefer the ‘pattern match’ FAQs over the regular text FAQ matches and these would be considered as a ‘Definite’ match. Learn More.
    • The Knowledge Graph Inspect tool is enhanced to show the results better classified as errors – need immediate action; warnings – help improve intent detection; suggestions – for a better organization of Knowledge Graph. Learn More.
    • Intent metrics and intent testing modules are enhanced to show the details of the dialog tasks linked to FAQs.
  • Whatsapp Business Messaging – Whatsapp Business Messaging channel can now be enabled with Infobip as the channel partner directly from the Bot Builder without the need to contact the support team. Learn More.
  • Channel Enhancement – Enabling of Workplace By Facebook channel flow has been modified as per the changes implemented by Facebook. The flow allows for the authorization of the application to send and receive messages from the Workplace by Facebook channel. Learn more.
  • Custom Dashboard now allows you to use ‘in’ and ‘not in’ operators to define the Filter criteria. This release also includes other enhancements like support for quick date filters, support for ‘Task Type’ field, etc. Learn More.
  • Improvements to intent detection in the German and French languages.
  • Custom Batch Test suites support has been increased from 1000 test cases to a maximum of 10000 (for onprem installations alone). Learn More.
  • The debug logs have been enhanced to include the messages related to the interaction between the platform and BotKit. Learn More.
  • Currently, the platform supports Service Provider(SP) initiated SAML flow for Single-Sign-On authentication. This support has been extended to Identity Provider (IdP) initiated SAML flow. Learn More.


  • The Dialog Import and Dialog Export options will be discontinued in the upcoming releases. This functionality can be achieved using ‘Clone Dialog’ and ‘Partial Bot Export’ features that were released in v7.1.0.
  • The ‘language selection time frame’ option will be deprecated in the upcoming releases as bots can now automatically detect and handle any change in the language during the course of user conversation.