Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions

Dialog Tasks
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
ML Engine
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
NLP Configurations
NLP Guidelines
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterence Testing
Batch Testing
Conversation Testing
Conversations Dashboard
Performance Dashboard
Custom Dashboards
Meta Tags
Dashboards and Widgets
Conversation Flows
NLP Metrics
Containment Metrics
Usage Metrics
Smart Bots
Universal Bots
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Manage Assistant
Plan & Usage
Usage Plans
Support Plans
Multilingual Virtual Assistants
Masking PII Details
IVR Settings
General Settings
Assistant Management
Data Table
Table Views
App Definitions
Sharing Data Tables or Views

Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK

Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Advanced Topics
  5. Universal Bot
  6. Enabling Additional Languages for the Universal Bot

Enabling Additional Languages for the Universal Bot

Like standard bots, you can enable more than one language for universal bots, but the functionality is completely different.

When you enable a new language for a standard bot, you need to upload language packs consisting of the entire bot definitions. Whereas to enable a new language for a universal bot, you just need to set up the corresponding default dialog.

Universal bots do not obtain the enabled languages of the linked bots. You must enable default and additional languages for the universal bot. When user utterances are made in an enabled language, the universal bot routes it to only those linked bot tasks that have the same language enabled. For example, if German is enabled for the universal bot and a user utters in German, the NLP engine looks for all the linked bot tasks that support German and sends the utterance only to those tasks.

Note: If a user interacts with the universal bot in a non-enabled language, it sends a standard response in the default language requesting the user to interact in one of the supported languages. Also, if none of the linked tasks have a relevant response, the bot triggers the language-specific default dialog.

Before you Begin

This article assumes that you understand the fundamentals of multi-language bots in and therefore focuses on the aspects specific to the universal bots. For the fundamentals of multi-language bots in the Bots Builder, refer to Building Multi-Language Bots.

Enable Language

Follow these steps to enable an additional language for a universal bot:

  1. Open the universal bot for which you want to configure new language.
  2. Select the Build tab from the top menu.
  3. From the left menu select Configurations -> Languages.
  4. Click the Add Language button from the top right.
  5. On the Add Language window, click Configure next to the language you want to.
    Note: The language would be enabled only for the Universal Bot, ensure that this language is enabled and published in the linked bots as well.
  6. Under the Language Selection Time Frame (scroll down to view this option) select one of these options:
    • Lifetime: The auto-detected language or the language preference selected by the user will be set as the user’s preferred language.
    • Per Session: Detects the user’s language at the beginning of every session and responds accordingly.
      Note: If the language cannot be determined with high confidence, the bot requests the users to select their preferred language. The default language is used to communicate with the user during language preference selection.
  7. Click Save.

Customizing Default Dialog

If the NLP engine cannot recognize the user intent, the universal bot responds to the users with the default dialog. You must create language-specific versions of the default dialog for each enabled language so that such bot responses go in the users’ preferred language. Otherwise, the universal bot responds applies the default bot language regardless of the user’s preferred language.
Follow these steps to open the language-specific default dialog:

  1. Open the universal bot whose language-specific default dialog you want to change.
  2. On the top-right side of the bot window, click the name of the current bot language, and select any of the enabled languages. It switches the bot language as per your selection.

Once you switch the language, go to the Default Dialog of the bot and make the necessary changes as explained in the Customizing the Default Dialog article.