GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Help & Learning Resources
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations
Request a Feature
CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
Mock Scenes
Dialog Tasks
Overview
Navigate Dialog Tasks
Build Dialog Tasks
Nodes & Connections
Overview
Node Types
Intent Node
Dialog Node
Entity Node
Entity Rules
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections Setup
Context Object
Sub-Intent Scoping
User Prompts
Voice Call Properties
Dialog Task Management
Event Handlers
Supported Entity Types
Supported Company Names
Supported Colors
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Create Node Structure
Build the Graph
Add FAQs
Add FAQs from an Existing Source
Run a Task
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update Knowledge Graph
Introduction
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Analysis
Knowledge Graph Import and Export
Prepare Data for Import
From a CSV File
From a JSON File
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
Panels
Train
NLP Optimization
ML Engine
Overview
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Default Standard Responses
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Test & Debug
Overview
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Health and Monitoring
Deploy
Channels
Publishing
Versioning
Analyze
Introduction
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
NLP Insights
Conversations History
Conversation Flows
Analytics Dashboard Filters
Usage Metrics
Containment Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data as Service
Data Table
Table Views
App Definitions
Sharing Data Tables or Views
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Configure Agent Transfer
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Settings
  5. Plan & Usage
  6. Usage Plans

Usage Plans

The Kore.ai XO Platform offers flexible usage plans for launching virtual assistants. You can select a plan using our self-service model or reach out to us for a customized enterprise plan. The self-service model offers a free plan as well as a pay-as-you-go plan. The following are the available plans and their features:

Available Plans

Free Plan

The Free Plan is available only in the global instance (https://bots.kore.ai) of the Kore.ai Platform. This plan is ideal for learning the Platform, building a proof of concept, launching simple use cases, etc.

Standard Plan

The Standard Plan is available only in the global instance (https://bots.kore.ai) of the Kore.ai Platform. This plan is a pay-as-you-go plan with a User Request-based pricing model. A User Request is defined as any input from the user to the virtual assistant.

Enterprise Plan

The Enterprise Plan is available in all instances of the Kore.ai XO Platform (Global, EU, and JP). This plan is for enterprises with high volumes and enterprise administration needs. The usage is measured using a session-based model. 15 minutes of user interaction with the virtual assistant is defined as a session. A session can include any number of user inputs. You can reach out to us to subscribe to the Enterprise Plan.

Support Plans

  1. All published virtual assistants get Basic Support by default.
  2. You can choose to subscribe to a paid Standard Support plan for comprehensive support from Kore.ai experts. 
  3. You can reach out to us from there (https://kore.ai/contact-us/) for upgrading to Enterprise Support. 

Plan Limits

The Platform applies various limits and enforcements on the usage of the virtual assistant based on the plan associated with it.

Feature

Free Plan

Standard Plan

Enterprise Plan

PLAN DETAILS

Plan Type

Request-based Model. Every user input is considered as a request.

Request-based Model. Every user input is considered as a request.

Session-based Model. 15 minutes of user interaction with the virtual assistant is defined as a session

Price

Price per request or session.

Free

Pay-as-you-go model with $0.01 per request.

Custom

Usage Limits

The number of allowed requests or sessions.

5,000 requests per month. The VA stops responding when the requests are exhausted for a month.

As per credits in the account.

Custom

CONVERSATION BUILDER

Topic Modeler

Analyze agent transcripts to auto-identify intents, entities and flows.

No

No

Yes

Storyboard / Conversation Designer

Prototype and design multi-turn conversations.

Yes

Yes

Yes

Dialog Builder

Build multi-turn conversations with a low code approach.

Yes

Yes

Yes

Dialog Tasks (Up to)

Maximum dialog tasks allowed.

200

200

Custom

Alert Tasks (Notification frequency)

Deliver timely, relevant, and personalized information to users. 

Up to 500 notifications per hour

Up to 500 notifications per hour

Unlimited

Small Talk

Engage users in casual conversations.

Yes

Yes

Yes

Visual Experience

Complement the conversational experience using visual forms and widgets to collect and present information.

Yes

Yes

Yes

Topic Modeler

Analyze agent transcripts to auto-identify intents, entities, and flows.

No

No

Yes

KNOWLEDGE MANAGEMENT

Knowledge Extraction

Extract FAQs from your existing documents like PDFs and webpages.

Yes

Yes

Yes

Knowledge Graph

Turn static FAQs into an intelligent, personalized conversational experience.

Yes

Yes

Yes

FAQs (Up to)

Maximum FAQs allowed.

1,000

1,000

Custom

ADVANCED FEATURES

     

Multichannel Support

Deploy on the preferred voice and text channels of users. 

All available channels

All available channels

All available channels

Multilingual Assistants

Interact with the assistant in multiple languages.

Yes

Yes

Yes

Universal Assistants 

Link multiple standard assistants to a Universal Virtual Assistant for enabling collaboration between teams and providing a unified experience for your customers. 

No

No

Yes

TRAINING AND INTELLIGENCE

Multi-Engine NLP

Leverage the power of FM, KG and ML engines for better NLP accuracy. 

Yes

Yes

Yes

ML Training Models

Experiment with various training models to get the best NLP accuracy.

Standard

Standard

Advanced

Total Training Utterances (Up to)

Utterances are the training data for the ML Models.

10,000

10,000

Unlimited

50,000

Conversational Intelligence

Handle contextual intents, follow-ups and interruptions.

Yes

Yes

Yes

Multi-intent Management

Identify and follow up on multiple intents from a single user input.

Yes

Yes

Yes

Entity Amendments

Intelligent handling of amendments to entities anytime during the conversation.

Yes

Yes

Yes

Sentiment Analysis

Analyze the sentiment of the user and dynamically manage the conversations.

Yes

Yes

Yes

TESTING & VALIDATION

Test Cases per Batch Test Suite (Up to)

Measure the NLP accuracy by running automated tests. 

10,000

10,000

Custom

Test Cases for Conversation Testing (Up to)

Test intent fulfillment by automating end-to-end conversational flows.

10,000

10,000

Custom

Rate Limit for Batch Testing

Maximum batch test executions allowed.

10 per day

10 per day

Custom

Rate Limit for Conversation Testing

Maximum conversation test executions allowed.

10 per day

10 per day

Custom

IVR Sandbox

Test end-to-end IVR experience using Kore.ai’s sandbox.

Yes

Yes

Yes

INTEGRATIONS & DEPLOYMENTS

Service Orchestration

Securely integrate with your business systems for authenticating users, transactions, and information exchange.

Yes

Yes

Yes

Agent Transfer

Seamlessly hand off the conversations to your live agents when predefined business rules are met.

Yes

Yes

Yes

Platform SDK

Build powerful extensions to the Platform using the SDK.

Yes

Yes

Yes

Web and Mobile Clients

Instantly launch your virtual assistants on web or mobile devices. Use the SDKs to embed them in your websites and mobile apps.

Yes

Yes

Yes

Variables

Automate the SDLC process using variables to define environment-specific values.

Yes

Yes

Yes

Versions

Create, store and restore versions of the assistant for promoting across different environments.

20

20

Custom

Version Comparison

Visually compare definition versions of the assistant to identify the changes made over time.

Yes

Yes

Yes

INSIGHTS & ANALYTICS

     

Pre-built Conversation & NLP Analytics

Evaluate the assistant’s performance using out of the box metrics. 

Yes

Yes

Yes

Custom KPIs & Analytics (Widgets)

Create custom dashboards based on your business requirements. 

10 Widgets

10 Widgets

Unlimited

Analytics History

Data retention and data viewing limits.

3 Months

3 Months

Custom

ADMINISTRATION

     

Deployment Model

Choose from On-prem, Hybrid & Cloud models for hosting the assistants. 

Cloud

Cloud

Cloud, Hybrid & On-Premises

SSO

Single Sign-On authentication for your domain users.

Yes

Yes

Yes

Data Retention

Limit on user data retention.

Standard

Standard

Advanced

Collaborators (per assistant)

Invite team members for collaborative development. 

Unlimited

Unlimited

Unlimited

Access to Public APIs

Design, build and monitor the assistants using APIs. 

Yes

Yes

Yes

AD Sync

Sync and import key user info from your organization’s directory.

No

No

Yes

Cloud Connector

Connectors to establish secure communications through the firewall.

No

No

Yes

STANDARD SUPPORT

     

Kore.ai Documentation

Access all developer resources for the XO Platform

Yes

Yes

Yes

Kore.ai Community

Join the forum to learn, contribute and collaborate with AI/ML enthusiasts, NLP experts, and virtual assistant developers around the world

Yes

Yes

Yes

Kore.ai Video Library

Access tutorials and how-to guides from in-depth videos

Yes

Yes

Yes

Kore.ai Academy

Sign up for Kore.ai Academy to access in-depth training to become an expert on the Kore.ai XO Platform

Yes

Yes

Yes

Email Support

Access email support on weekdays from 8 am-5 pm with a 24-hour initial response time

No

Yes

Yes

Incident Tickets

Ability to create incidents and raise tickets with our support team

No

Yes

Yes

ENHANCED SUPPORT

     

Price

Price for our support plans

Unavailable

$1000 per month (Optional)

Custom

Multi-Channel Support

Get access to support from web, mobile, live chat, and more

No

Yes

Yes

24/7 Quick Response

Get access to 24/7 support and fast response from our support team

No

Yes

Yes

Free Class Room Credits

Receive credits on the Platform after completing our courses on Kore.ai Academy

No

Yes

Yes

In-Product Live Chat Support

Receive access to support directly within the app to ensure immediate response

No

Yes

Yes

Priority Ticket Handling

Receive priority support for your tickets

No

Yes

Yes

Early Access to Product Roadmap

Get access to product updates and forthcoming releases and learn about what’s coming next

No

Yes

Yes

Technical Support Escalations

Ability to escalate tickets for technical support ensuring faster response times

No

No

Yes

Priority Issue Status Updates

Receive real time and immediate updates on your status issues

No

No

Yes

Priority Feature Requests

Receive priority for requested features and product needs

No

No

Yes

Dedicated Account Success Team

Receive onboarding support, training hours, and continued premium support

No

No

Yes

Assistant Publishing per Plan

You can publish assistants in Regular Accounts by choosing any of the available plans. Selecting a Usage Plan is required for publishing a virtual assistant. If you are in an Enterprise Account, you do not need to select a plan as the Platform automatically subscribes your assistant to the Enterprise Plan.

Publishing in the Free Plan

If the virtual assistant is published in the Free Plan, then the request will be instantly approved. You can see the available billing units from the Plan and Usage module.

Publishing in the Standard Plan

  • You can publish the assistant in the Standard Plan by completing the payment as per the plan definition.
  • You will be redirected to our payment gateway for completing the transaction
  • Post successful payment processing, you will be redirected to the Platform
  • You can see the available credits and the corresponding billing units from the Plan and Usage module.

Publishing in the Enterprise Plan

  • Virtual assistants in Enterprise Account are automatically published in the Enterprise Plan.
  • You can reach out to us from by clicking contact us if you would like to upgrade your account to an Enterprise Account.

Upgrading Your Usage Plan

Following are the different ways in which you can upgrade your  Usage Plans. This is applicable for the Free Plan as well as the Standard Plan.

  • From within the XO Platform: 
    • If ‘Auto Approval’ of deploy/publish requests is enabled for your account, then you can choose a required plan while publishing the assistant.
    • ‘Auto Approval’ is enabled for all accounts by default. Your enterprise administrator may choose to disable it as per your organization’s policies.
    • You can choose to submit the publish request to your administrator even when the Auto Approval is enabled.

      Note  that you can choose different plans for assistants in the same account. You can have some of your assistants in Free Plan and some in Standard Plan.
  • From within the Admin Console
    • The administrator of your account can associate a suitable Usage Plan before approving the virtual assistant’s deployment/publish request.

Upgrading from Free to a Standard or Custom Plan

Follow these steps to upgrade your plan:

  1. Select the Manage tab from the top menu
  2. From the left menu select Plan & Usage and click Upgrade Plan.

  3. Next, choose a Standard Plan or contact the Kore.ai team for purchasing a custom plan.

  4. Click Choose Plan and enter the amount in the Amount to Credit field and click Authorize Payment.

  5. Enter the following payment details to purchase a standard plan.
    1. Billing Information 
    2. Payment Method

  6. Fill all mandatory details and complete the payment process to upgrade to a standard plan.

View Usage Information

To view the current plan and the usage data, follow these steps:

  1. Log on to the XO Platform and select the Assistant that you are interested in.
  2. Select the Manage tab from the top menu.
  3. From the left menu click Plan & Usage.
  4. The Plan & Usage page will show the current plan, credits and sessions available.

  5. On this screen you can:
    1. View the billing sessions consumed for an assistant in a given period.
    2. Filter the billing sessions based on:
      • Date (1 Week, 2 Weeks, 4 Weeks) – count per day
      • Month (1 Month, 2 Months, 3 Months, 6 Months) – count per month
      • Custom – choose a date period – count per day
    3. Export the billing sessions into a CSV format
    4. Further, you have an option to change plans or top up your account. Enterprise accounts do not have the option to change payment or top up. You need to contact the support team for any assistance. You will be directed to the payment page with various payment options to choose from and complete the transaction, should you choose to perform any of the above.

Usage Details

You can find your virtual assistant’s Billing Units usage from the Plans and Usage module. You can view the data on the screen or export it to a CSV file. You can view the usage as Billing Sessions or Billing Units based on the plan in which the assistant is published. 

  • If your virtual assistant is in an Enterprise Account, then the Billing Units will be presented as Billing Sessions.
  • If your virtual assistant is in a Standard Account, then the Billing Units will be presented as Billing Requests.

 

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