Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Navigating the XO Platform
Building a Virtual Assistant
Help & Learning Resources
Release Notes
Current Major Version
Recent Updates
Previous Versions
Request a Feature
Conversation Designer
Dialog Tasks
Mock Scenes
Dialog Tasks
Navigate Dialog Tasks
Build Dialog Tasks
Node Types
Intent Node
Dialog Node
Entity Node
Entity Rules
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections
Node Connections Setup
Sub-Intent Scoping
User Prompts or Messages
Voice Call Properties
Entity Types
Knowledge AI
Knowledge Graph
Build a Knowledge Graph
Manage FAQs
Knowledge Extraction
Import or Export Knowledge Graph
Prepare Data for Import
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Knowledge Graph Analysis
Answer from Documents
Alert Tasks
Small Talk
Digital Skills
Digital Forms
Digital Views
Session and Context Variables
Context Object
Intent Discovery
NLP Optimization
ML Engine
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLP Configurations
NLP Guidelines
LLM and Generative AI
Event Handlers
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Default Standard Responses
Ignore Words & Field Memory
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Conversation Testing Overview
Create a Test Suite
Test Editor
Test Case Assertion
Test Case Execution Summary
Health and Monitoring
NLP Health
Flow Health
Actions Overview
Azure OpenAI
Microsoft Graph
Open AI
Agent Transfer Overview
Custom (BotKit)
External NLU Adapters
Dialogflow Engine
Test and Debug
Dashboard Filters
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Custom Meta Tags
Create Custom Dashboard
Create Custom Dashboard Filters
NLP Insights
Conversations History
Conversation Flows
Conversation Insights
Feedback Analytics
Usage Metrics
Containment Metrics
Universal Bots
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Manage Assistant
Plan & Usage
Usage Plans
Support Plans
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Feedback Survey
Masking PII Details
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data Table
Table Views
App Definitions
Data as Service
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Installing the BotKit SDK
Using the BotKit SDK
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
Widget SDK Tutorial
Web SDK Tutorial
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Data Tables and Views
Assistant Management
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On (SSO)
Two-Factor Authentication (2FA)
Security Settings
Cloud Connector
  1. Home
  2. Docs
  3. Virtual Assistants
  4. What's New
  5. 10.x Release Notes

10.x Release Notes

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.x of the platform.

v10.0.4 March 19, 2023

Minor Release

This update includes feature enhancements and bug fixes.

Feature Enhancement
Enhanced Support for LLM and Generative AI Technologies

Fast-track your bot development and significantly enhance the conversational experience for your end-users with our latest features powered by LLM and Generative AI technologies. Seamlessly integrate pre-trained models using our OpenAI or Azure OpenAI connector and unlock the following new capabilities:

  • Automatic Dialog Generation: Automatically generate dialogs based on a brief description of the task. Preview the conversation design and fine-tune the intent description before creating the dialogs. Learn more.
  • Training Data Suggestions: Quickly generate high-quality training data using suggested utterances for each intent. Review and add the utterances to create a robust training set for your bot. Learn more.
  • NLP Batch Test Case Suggestions: Automatically generate NLP test cases for every intent, including the entity checks. Use the generated utterances to quickly create test suites in the builder. Learn more.
  • Conversation Test Cases Suggestions: Get simulated user inputs covering end-user scenarios at every test step. Use the suggestions to create test suites instantly. Learn more.
Azure OpenAI Integration You can seamlessly integrate with pre-trained models using our new Azure OpenAI connector. It helps you take advantage of the latest LLM and Generative AI features introduced on the XO Platform. Learn more.
Enhanced Bot Creation Journey with Use Case Suggestions Create Virtual Assistants faster with the new bot creation process that lets you generate use cases automatically. Dialog Tasks are auto-created along with the bot, providing you with the base framework to fast-track your VA creation journey. Learn more.
Few-Shot as the Default Network Type All the Universal Bots using NLP V3 now use Few-shot Model as the default Network Type to qualify the linked bots. Learn more.
Analytics for Answer from Docs Feature The Intents Identified section of the NLP Insights provides the details of utterances that are responded to using the ‘Answer from Docs’ feature. Learn more. You can also view the details of the document from which the answer was presented. Learn more.
Changes to Standard Plan & Usage

The following changes are introduced to the Standard workspaces/accounts on the XO Platform:

  • Free Credit Expires in 90 days: By default, a new workspace is created as a Standard Workspace and gets initial free credit of $500. The free credit expires in 90 days from the workspace creation date or the credit assignment date.
    For an existing Standard Workspace, the remaining or unutilized free credit will expire in 90 days from the release date of this policy. Learn more.
  • Free Credit Utilization: The usage deduction from the paid balance starts only after the free credits are fully utilized or expired. Learn more.
  • Conversation-based Billing: The new Conversation-based billing system treats conversations as billing units. A conversation is defined as an interaction with the bot for any length with no more than 15 minutes of inactivity. If the interaction starts again after 15 minutes of inactivity, it is considered a new conversation for billing. Learn more.
  • There is no change in how Billing Units are calculated for Enterprise accounts.
Enhanced Range Rule for the Date Period Type Entity The Data Period Type Entity accepts values that are in the range or overlapping with the range. The new Strict word in the Range rule for the Entity allows you to accept values that are strictly in the defined range. Learn more.

v10.0.3 March 4, 2023

Minor Release

This update includes feature enhancements and bug fixes.

Feature Enhancement
Genesys Chat as a new Channel The Platform now supports Genesys Chat as a new channel. When the Genesys Chat channel is enabled, the Genesys Agent System is also enabled using the configurations required from the Chat channel. Learn more.
ML Engine Now, the Few-shot model can use Bot Synonyms to provide better matches for abbreviations, enterprise-specific words, and other words during intent training. Learn more.
Entity rule for Currency Entity The new ignoreOnlyCode rule for the currency entity allows you to set whether the code/symbol AND the amount are required while entering the value. Learn more.

v10.0.2 February 18, 2023

Minor Release

This update includes feature enhancements and bug fixes.

Feature Enhancement
Pre-built Integration with Nice in Contact for Agent Transfer’s pre-built Agent Transfer integrations now allow you to seamlessly hand off the conversations to the Nice in Contact agent system without the need to write any custom code using the BotKit. Learn more
Feedback Survey By default, the auto-correction is disabled now, and the ‘Do not evaluate previous utterances and explicitly prompt the user’ option is selected for the ‘Descriptive Feedback’ entities for the Dialog Tasks auto-created when Feedback Surveys are created. Learn more.
Danish Language Support The Platform now supports conversations in the Danish language. Learn more.
Large Language Models
  • The Platform now sets the Few-shot Model as the default Network Type, and the system-recommended threshold for this network type to train the intent models. Learn more.
  • Zero-shot Model with OpenAI and Few-shot Model are made available only for the Virtual Assistants with English NLU. Learn more.
Channel Enablement
  • The GupShup Channel for WhatsApp business messaging now secures the integration by authorizing the Webhook Callback URL. Learn more.
  • ‘StreamId’ is now part of the Webhook URL for the following channels: Cisco Tropo, Twilio SMS, RingCentral Glip, Cisco Webex Teams, Slack, Yammer, and Twitter.

    The previous Webhook URLs without ‘StreamId’ will continue to work to ensure backward compatibility.
Two-Factor Authentication (2FA) For 2FA-enabled accounts, you can now switch to a different account to log in from the verification screen. You can go back to the list of workspaces from the 2FA page to switch to another workspace. Learn more.
Notification upon expiry of Authorization token The Platform now sends an email notification to all bot developers when the authorization token expires for any of the Prebuilt Action Integrations in the bot. The integration moves to an error state as soon as the token expires. Learn more.
New digits rule for Number Entity The Platform has introduced a new rule for the Number entity called digits. The rule ensures that a certain number of digits are matched. The value for digits is either a single number (for example, digits=8) where the word(s) matched are composed of that many digits after NL processing or a range of digits (for example, digits=13-17) to indicate that values only in that range are valid. Learn more.
Conversation Insights – Prompt to Mark as Reviewed The bot designers are now prompted to mark utterances as ‘Reviewed’ when the utterances are added as training examples to an existing intent, or new intents are created from the Conversation Insights module. Learn more.
Custom Dashboard Public APIs and Change Logs The ‘Get Dashboard Widget Data’ API now gives the ability to pass additional filters for querying the data. The API now supports the POST method to include the additional filters. Learn more.
Usage & Plan

Workspace Owners of ‘Enterprise Workspaces’ can now view the Billing Usage details from Bot Builder. Learn more.

Also, the Plan and Usage module includes the ability to view the usage in tabular or graphical formats and the break-up of different billing units (Sessions/Requests, Proactive Notifications, and Alert Notifications).

v10.0.1 February 5, 2023

Minor Release

This update includes feature enhancements and bug fixes.

Feature Enhancement
Context Object Size Limit

The platform now notifies the bot designers when the size of the context object exceeds 1024 KB. We recommend you review these notifications and modify the bot definition to keep the context object size under the 1024 KB limit. Learn more.

In the upcoming releases, the platform will discard conversations when the context size exceeds the limit.

v10.0 January 21, 2023

Major Release

The v10.0 of the XO Platform comes with various innovative features that enable enterprises to continuously improve IVAs on auto-pilot and extend our open platform architecture. The release also includes exciting new ways to train your virtual assistants using Large Language Models and Generative AI technologies. Experience the future of automation with this release.

For more information on key features and enhancements introduced in the release, see What’s new in v10.0.