Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Design
Develop
Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
Supported Entity Types
Working with Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
Working with Information Tasks
Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Graph
Terminology
Building Knowledge Graph
Generation of Knowledge Graph
Importing and Exporting Knowledge Graph
Knowledge Graph Analysis
Knowledge Extraction
Natural Language
Overview
Machine Learning
ML Model
Fundamental Meaning
Knowledge Graph Training
Traits
Ranking and Resolver
NLP Detection
NLP Settings and Guidelines
Bot Intelligence
Overview
Context Management
Session and Context Variables
Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talking to Bot
Utterance Testing
Batch Testing
Recording Conversations
Publishing your Bot
Analyzing your Bot
Overview
Dashboard
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Universal Bots
Defining
Creating
Customizing
Enabling Languages
Smart Bots
Defining
Sample Bots
Github
Asana
Travel Planning
Flight Search
Event Based Bot Actions
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Bot Management
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Kore.ai Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Web Socket Connect & RTM
Using the BotKit SDK
Installing the BotKit SDK
BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Enrollment
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Overview
Using Single Sign-On
Cloud Connector
Analytics
Billing
Bot Store
Overview
Creating a Kore.ai Bot Account
Adding a Kore.ai Bot
Choosing a Channel for a Bot
Interacting with a Kore.ai Bot
Setting Up Web Service Alerts
Setting Up RSS Alerts
Setting Up the Kore.ai Webhook Bot
Custom Kore.ai Bots
Bots for your Customers FAQs
Bots for your Workforce FAQs
Adding Bots
Contacting Kore.ai Support
Setting Up Filters
Bot Store Settings
How Tos
Context Switching
Using Traits
Live Agent Transfer
Schedule a Smart Alert
Configure Agent Transfer
Custom Dashboard
  1. Home
  2. Docs
  3. Bots
  4. Intelligence
  5. Bot Intelligence

Bot Intelligence

The best, most memorable bots have conversation flows that feel natural and human-like. Natural conversations, however, often tend to go beyond the predefined and linear intent resolution paths that seem inherent in most Bots. To further complicate this, users often fail to follow a task to its logical conclusion before initiating another, which means that the bot must be able to guide the conversation in the new direction the user wants to go to achieve the desired result – without losing the original context of the conversation.

The Kore.ai Bots Platform empowers your bots to handle virtually all nuances related to human conversations, including interruptions, clarifications, and more. Plus, you get complete control in defining the dialog turn and context switching experience for users.

Dialog Management

  • Handling of interruptions and context switching – The platform provides you with granular control over hold and resume functionality at the bot, task, and node levels. more…
  • Allowing users to modify entity values – Very often users would want to amend the entity values, you can ensure that the Bot responds to such situations and control the post-amendment dialog behavior. more…
  • Enabling the detection of multiple intents – Ability of the NLP engine can be enhanced to detect and execute multiple intents identified in a single user utterance. more…
  • Ignoring some words from user utterance –  When words and phrases in user input that are not helpful in task interpretation are marked, then Bots can respond faster to user input and improve the probability of correct task recognition.  more…

Context Management

Bots are inherently stateless, but conversations between people can differ greatly based on their relationship and how much they know about each other. Because of this, as a chatbot developer, you struggle to keep track of different variables while maintaining the context and natural flow of a conversation.

Kore.ai allows you to capture and reuse contextual data for a large variety of scenarios, so you can create more complex use cases and redefine the enterprise customer experience.

  • The platform handles virtually all complex and diverse content switching scenarios in an effective and efficient manner. You can enable or disable context switches and add conditional exceptions between tasks with the ability to pass contextual data between them. More…
  • When you create tasks, you can access session variables provided by the platform, or custom variables that you define, as well as the context that defines the scope of the variable. More…

Sentiment Management

Trigger conditional flows and steer user-bot conversations with sentiment analysis and tone processing. Bots built with Kore.ai analyze the emotional state of users and callers and model their response to provide excellent service.

Menu