The Manage URLs section allows administrators to control the validity, access behavior, and reuse limits of secure, token-based URLs generated for attachments and chat history during agent transfer. These settings help prevent unintended sharing, enhance security, and align URL usage with organizational compliance requirements

Important Points

These settings apply only to newly generated URLs. Existing URLs will continue to follow the platform-defined defaults and will not be affected by changes made in this section.
Generated URLs do not require authentication.
Anyone with the URL can access the associated content until the URL expires or the access limit is reached.
Users can configure

- Appropriate expiration durations
- Access limits in accordance with organizational security, privacy, and compliance policies.

Configuration steps

Navigate to Configuration > Manage URLs.
Enable the toggle under Manage URLs. This allows you to configure expiry time and access limits for newly generated URLs.
In the Time section, set how long a URL should remain valid after generation. Once this duration is reached, the URL will automatically expire and become invalid.
In the Maximum Number of Accesses section, Toggle from No to Yes to enable access limits.
Enter the maximum number of times the URL can be accessed.
Click Save. The configuration will take effect immediately for all newly generated URLs.

Note:

To enable these configurations, setting a time limit is mandatory, while configuring the maximum number of accesses is optional.
If both a time limit and a maximum number of accesses are configured, the limit that is reached first will take precedence.
Users are responsible for determining appropriate limits that align with their specific use case.

Default Configuration

Link Expiry Time
Default: 00 minutes
Minimum allowed: 1 minute
Maximum allowed: 6 hours
Maximum Number of Accesses
Default: Toggle OFF (unlimited accesses within the expiry window)
Minimum allowed: 1 access
Maximum allowed: 20 accesses

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Manage Attachment and Chat History URLs

Overview

Important Points

These settings apply only to newly generated URLs. Existing URLs will continue to follow the platform-defined defaults and will not be affected by changes made in this section.
Generated URLs do not require authentication.
Anyone with the URL can access the associated content until the URL expires or the access limit is reached.
Users can configure

- Appropriate expiration durations
- Access limits in accordance with organizational security, privacy, and compliance policies.

Configuration steps

Navigate to Configuration > Manage URLs.
Enable the toggle under Manage URLs. This allows you to configure expiry time and access limits for newly generated URLs.
In the Time section, set how long a URL should remain valid after generation. Once this duration is reached, the URL will automatically expire and become invalid.
In the Maximum Number of Accesses section, Toggle from No to Yes to enable access limits.
Enter the maximum number of times the URL can be accessed.
Click Save. The configuration will take effect immediately for all newly generated URLs.

Note:

To enable these configurations, setting a time limit is mandatory, while configuring the maximum number of accesses is optional.
If both a time limit and a maximum number of accesses are configured, the limit that is reached first will take precedence.
Users are responsible for determining appropriate limits that align with their specific use case.

Default Configuration

Link Expiry Time
Default: 00 minutes
Minimum allowed: 1 minute
Maximum allowed: 6 hours
Maximum Number of Accesses
Default: Toggle OFF (unlimited accesses within the expiry window)
Minimum allowed: 1 access
Maximum allowed: 20 accesses