はじめに
対話型AIプラットフォーム
チャットボットの概要
自然言語処理(NLP)
ボットの概念と用語
クイックスタートガイド
プラットフォームへのアクセス
ボットビルダーの操作
リリースノート
最新バージョン(英語)
以前のバージョン(英語)
廃止機能(英語)
コンセプト
設計
ストーリーボード
ダイアログタスク
ダイアログタスクとは
ダイアログビルダー
ノードタイプ
インテントノード
ダイアログノード
エンティティノード
フォームノード
確認ノード
ロジックノード
ボットアクションノード
サービスノード
Webhookノード
スクリプトノード
グループノード
エージェント転送ノード
ユーザープロンプト
音声通話プロパティ
イベント ハンドラー
ナレッジグラフ
ナレッジグラフの抽出
ナレッジグラフの構築
ボットにナレッジグラフを追加
グラフの作成
ナレッジグラフの構築
既存のソースからFAQを構築
通知タスク
スモールトーク
デジタルスキル
デジタルフォーム
デジタルビュー
デジタルビューとは
パネル
ウィジェット
トレーニング
トレーニングとは
機械学習
機械学習とは
モデル検証
ファンダメンタルミーニング
ナレッジグラフ
示唆
ランキングおよび解決
NLPの詳細設定
NLPのガイドライン
インテリジェンス
インテリジェンスとは
コンテキスト
コンテキストインテント
割り込み
複数インテントの検出
エンティティの変更
デフォルトの会話
センチメント管理
トーン分析
テストとデバッグ
ボットと会話
発話テスト
バッチテスト
会話テスト
デプロイ
チャネル
公開
分析
ボットの分析
NLPメトリクス
会話フロー
Usage Metrics
封じ込め測定
カスタムダッシュボード
カスタムダッシュボードとは
メタタグ
カスタムダッシュボードとウィジェット
LLM and Generative AI
Introduction
LLM Integration
Kore.ai XO GPT Module
Prompts & Requests Library
Co-Pilot Features
Dynamic Conversations Features
Guardrails
ユニバーサルボット
ユニバーサルボットとは
ユニバーサルボットの定義
ユニバーサルボットの作成
ユニバーサルボットのトレーニング
ユニバーサルボットのカスタマイズ
他言語の有効化
ストア
プラントと使用
Overview
Usage Plans
Support Plans
Invoices
管理
ボット認証
複数言語対応ボット
個人を特定できる情報の編集
ボット変数の使用
IVRのシステム連携
一般設定
ボット管理
ハウツー
会話スキルの設計
バンキングボットを作成
バンキングボット – 資金の振り替え
バンキングボット – 残高を更新
ナレッジグラフを構築
スマートアラートの予約方法
Integrations
Actions
Actions Overview
Asana
Configure
Templates
Azure OpenAI
Configure
Templates
BambooHR
Configure
Templates
Bitly
Configure
Templates
Confluence
Configure
Templates
DHL
Configure
Templates
Freshdesk
Configure
Templates
Freshservice
Configure
Templates
Google Maps
Configure
Templates
Here
Configure
Templates
HubSpot
Configure
Templates
JIRA
Configure
Templates
Microsoft Graph
Configure
Templates
Open AI
Configure
Templates
Salesforce
Configure
Templates
ServiceNow
Configure
Templates
Stripe
Configure
Templates
Shopify
Configure
Templates
Twilio
Configure
Templates
Zendesk
Configure
Templates
Agents
Agent Transfer Overview
Custom (BotKit)
Drift
Genesys
Intercom
NiceInContact
NiceInContact(User Hub)
Salesforce
ServiceNow
Configure Tokyo and Lower versions
Configure Utah and Higher versions
Unblu
External NLU Adapters
Overview
Dialogflow Engine
Test and Debug
デジタルスキルの設計
デジタルフォームの設定方法
デジタルビューの設定方法
データテーブルのデータの追加方法
データテーブルのデータの更新方法
Add Data from Digital Forms
ボットのトレーニング
示唆の使用方法
インテントとエンティティのパターンの使用方法
コンテキスト切り替えの管理方法
ボットのデプロイ
エージェント転送の設定方法
ボット関数の使用方法
コンテンツ変数の使用方法
グローバル変数の使用方法
ボットの分析
カスタムダッシュボードの作成方法
カスタムタグを使ってフィルタリング
Data
Overview
Guidelines
Data Table
Table Views
App Definitions
Data as Service
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
APIs & SDKs
API Reference
API Introduction
Rate Limits
API List
koreUtil Libraries
SDK Reference
SDK Introduction
Web SDK
How the Web SDK Works
SDK Security
SDK Registration
Web Socket Connect and RTM
Tutorials
Widget SDK Tutorial
Web SDK Tutorial
BotKit SDK
BotKit SDK Deployment Guide
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
SDK Functions
Installing Botkit in AWS
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer

ADMINISTRATION
Intro to Bots Admin Console
Administration Dashboard
User Management
Managing Your Users
Managing Your Groups
Role Management
Manage Data Tables and Views
Bot Management
Enrollment
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Using Single Sign-On
Two-Factor Authentication for Platform Access
Security Settings
Cloud Connector
Analytics for Bots Admin
Billing
  1. ホーム
  2. Docs
  3. Virtual Assistants
  4. Channel Enablement
  5. Adding the Workplace by Facebook Channel

Adding the Workplace by Facebook Channel

This channel enablement flow is modified as per the changes implemented by Facebook post v7.2 of the product.

To add the Workplace by Facebook channel to your assistant, you need a developer portal Facebook account to configure the connection between Facebook Workplace and Kore.ai. Kore.ai application must be authorized to send and receive messages from the Workplace by Facebook channel.

Add the Workplace by Facebook Channel

To complete the following procedure, you must have an admin account in the Facebook Workplace Developers Portal (https://<Your Domain>workplace.com/work/admin).

  1. In the XO Platform, under the Bots section, click the assistant you want to enable the Workplace by Facebook channel.
  2. On the Channels tab, click the Workplace by Facebook icon.
  3. The Workplace by Facebook Channel page is displayed.
  4. Go to the Configurations tab:
    • In the Communication Mode section, select one or both of the following:
      • Allow communication with a VA in a Workplace Group
      • Allow communication with a VA through a Work Chat
    • In the Manage Permissions section, set the following as per your requirements (click here for more on the permissions):
      • Message any member – To send messages to any group member. This permission is selected by default and is mandatory hence not editable.
      • Mention bot – Needed when the VA is mentioned in a post, to see the post and to reply to comments. This permission is selected by default and is required for the assistant to respond to users in groups.
      • Manage group content – Required to post and comment in groups. This permission is selected by default and is required for the VA to respond to users in groups.
      • Create link previews – Needed to see links added to posts in order to display a preview for certain domains.
      • Read user email – Required to see any group member’s email address.
      • Read work profile – Required to see any group member’s complete profile, including phone number, department, and location.
      • Read org chart – Needed to check a group member’s profile to see who they report to and who reports to them;

      Note: You are advised to set the permissions correctly after evaluating the above-mentioned link carefully. Managing the permissions for your VA after installing the Kore.ai application on your workplace account needs you to uninstall the application on the workplace account and re-authorize it in the XO platform.

  5. Click Authorize.
  6. You are redirected to Workplace by Facebook page.
  7. Log in to your Facebook Workplace admin account.
  8. Click Customize to provide the following details for the instance of Kore.ai application installed on Workplace by Facebook account:
    • integration logo
    • name
    • description
  9. The permissions needed by the Kore.ai assistant is selected based upon the configuration given in step 4.
  10. Select the groups to which the assistant needs to be added and click Add to Workplace.
  11. Once the instance of Kore.ai application is added to your Workplace by Facebook account, you are redirected to the Kore.ai XO Platform.
  12. In XO Platform, from the Configuration tab, click Yes in the Enable Channel section; and click Save.
  13. The assistant may require your Bots Admin approval and assignment before it is available to any users.

 

Adding the Workplace by Facebook Channel

This channel enablement flow is modified as per the changes implemented by Facebook post v7.2 of the product.

To add the Workplace by Facebook channel to your assistant, you need a developer portal Facebook account to configure the connection between Facebook Workplace and Kore.ai. Kore.ai application must be authorized to send and receive messages from the Workplace by Facebook channel.

Add the Workplace by Facebook Channel

To complete the following procedure, you must have an admin account in the Facebook Workplace Developers Portal (https://<Your Domain>workplace.com/work/admin).

  1. In the XO Platform, under the Bots section, click the assistant you want to enable the Workplace by Facebook channel.
  2. On the Channels tab, click the Workplace by Facebook icon.
  3. The Workplace by Facebook Channel page is displayed.
  4. Go to the Configurations tab:
    • In the Communication Mode section, select one or both of the following:
      • Allow communication with a VA in a Workplace Group
      • Allow communication with a VA through a Work Chat
    • In the Manage Permissions section, set the following as per your requirements (click here for more on the permissions):
      • Message any member – To send messages to any group member. This permission is selected by default and is mandatory hence not editable.
      • Mention bot – Needed when the VA is mentioned in a post, to see the post and to reply to comments. This permission is selected by default and is required for the assistant to respond to users in groups.
      • Manage group content – Required to post and comment in groups. This permission is selected by default and is required for the VA to respond to users in groups.
      • Create link previews – Needed to see links added to posts in order to display a preview for certain domains.
      • Read user email – Required to see any group member’s email address.
      • Read work profile – Required to see any group member’s complete profile, including phone number, department, and location.
      • Read org chart – Needed to check a group member’s profile to see who they report to and who reports to them;

      Note: You are advised to set the permissions correctly after evaluating the above-mentioned link carefully. Managing the permissions for your VA after installing the Kore.ai application on your workplace account needs you to uninstall the application on the workplace account and re-authorize it in the XO platform.

  5. Click Authorize.
  6. You are redirected to Workplace by Facebook page.
  7. Log in to your Facebook Workplace admin account.
  8. Click Customize to provide the following details for the instance of Kore.ai application installed on Workplace by Facebook account:
    • integration logo
    • name
    • description
  9. The permissions needed by the Kore.ai assistant is selected based upon the configuration given in step 4.
  10. Select the groups to which the assistant needs to be added and click Add to Workplace.
  11. Once the instance of Kore.ai application is added to your Workplace by Facebook account, you are redirected to the Kore.ai XO Platform.
  12. In XO Platform, from the Configuration tab, click Yes in the Enable Channel section; and click Save.
  13. The assistant may require your Bots Admin approval and assignment before it is available to any users.

 

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