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Virtual Agents engage with end-users primarily using a conversational interface that typically includes an exchange of a series of messages. But often, there is a need to gather information from the end-user to proceed further. A few examples include providing delivery address while interacting with an e-commerce agent, details of an issue while reporting to ITSM agent, opportunity details while creating a CRM opportunity, capturing customer details to create a bank account, etc.

Digital Forms help you gather the required information from the end-user. Kore.ai’s Digital Form provides a range of input fields required to capture the details from end-users. After the user completes the form, the input is submitted to the virtual agent to proceed with the task at hand.

This section of the documentation helps you with the features and implementation of Digital Forms in the Kore.ai Process Apps.