GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations

CONCEPTS
Design
Storyboard
Dialog Tasks
Overview
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
Views
Introduction
Panels
Widgets
Train
Introduction
ML Engine
Introduction
Model Validation
FM Engine
KG Engine
Traits Engine
Training Validations
Ranking and Resolver
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Health and Monitoring
Deploy
Channels
Publish
Analyze
Introduction
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Meta Tags
Dashboards and Widgets
NLP Insights
Conversations History
Conversation Flows
Analytics Dashboard Filters
Usage Metrics
Containment Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Masking PII Details
Variables
IVR Settings
General Settings
Assistant Management
Data as Service
Data Table
Table Views
App Definitions
Sharing Data Tables or Views

HOW TOs
Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism

ADMINISTRATION
Introduction
Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Administration
  5. Dashboard

Dashboard

Note: This page refers to the Dashboard page of the Bot Admin Console, for the Dashboard of the Bot Builder refer here.

Upon accessing the Bot Admin Console, you will be directed to its Dashboard page.

The Dashboard page of the Bots Admin Console is your one-stop for bot activity and bot user overview of your company bot account.

Dashboard Metrics

  • Real-time Status: This gives an overview of your entire enterprise account at a given point in time. It is set to refresh every 1 minute, which can be customized using the dropdown next to the Refresh button.
    The Realtime Status includes:

    • Active Bots – bots that have one or more active sessions. Clicking on the expand arrow displays the name of the Active Bot along with the number of users interacting with it.
    • Active Channels – clicking on the card expands the list of active channels along with the number of users using the same.
    • Active Agent Sessions – agent sessions that are in progress at a given instance.
  • Bot Metrics: By default, Bot metrics based on usage of all bots during the last 24 hours is displayed. You can customize the metrics displayed by the time period and bot selection.
    • Select the Bot for which you want to see the metrics and further select Task (multiple selections allowed) within the Bot if needed. By default, the metrics for all Bots are displayed
    • Select the Time Period:
      • 7 Days – Data aggregated over the past seven days is displayed.
      • 24 Hours – Data aggregated during the preceding 24 hours is displayed. This is the default setting.
      • Custom – Click to display the Custom Date Range dialog that you can use to define a specific date period – start date, and the end data for displaying activity data. Selection up to a maximum of 90 days preceding the current date is allowed.
    • Filters can be applied to display Metrics for the following:
      • conversation session type can be either one or both (default setting) of the following:
        • interactive sessions – the conversation which include one or more messages from the user;
        • non-interactive sessions – conversations where only  bot messages are presented without any message from the user;

        (introduced in ver 8.0) see here for more details on the conversation sessions

      • over a specified Channel;
      • based upon the meta tags added at a message, user, or session levels. Multiple tags can be selected wherein the ‘AND’ condition is applied (see below for the applicability of the filter on widgets).
    • An overview of the number of successfully Completed Tasks, Total Users (unique users) who have interacted with the bot, number of Alerts Sent is displayed.
    • A graphic illustration of the Messages and Conversation Sessions by the hour. This includes
      • Number of Messages per hour/day based upon the time period selected. A message is defined as an interaction between the user and the Bot.
      • The number of Conversation Sessions per hour/day based upon the time period selected – Conversation Session is defined as the uninterrupted exchange of messages between user and Bot without change of intent even after a considerable idle time based on the bot settings (refer here for sessions configuration).
    • A chart depicting the Billing Sessions by the hour/day based upon the time period selected. These are the number of 15-minute uninterrupted volleys constituting a billing cycle.
    • Hourly (or Daily) details of the Successful Tasks and Active User is displayed.
    • The activity related to Successful Tasks, Bots used, and Active Users are also displayed.

Tag based Filters

Post ver7.1 release of the platform, you can filter the dashboard using meta tags added at a message, user or session levels. Multiple tags can be selected under the filter criteria, an ‘and‘ condition will be applied across multiple fields selected for filtering.

NOTE: This option is available only when one bot is selected. Tag selection will be reset if you change the bot selection.

The following table gives the widget-wise applicability of meta tags on the dashboard.

Widget Type Session Tags User Tags Message Tags
Realtime Widgets Not Applicable Not Applicable Not Applicable
Completed Tasks Applicable Applicable Not Applicable
Alerts Sent Applicable Applicable Not Applicable
Total Users Applicable Applicable Not Applicable
Messages & Conversation Sessions Applicable Applicable Applicable for Chats
Successful Tasks Applicable Applicable Not Applicable
Active Users Applicable Applicable Not Applicable
Bots Used Applicable Applicable Not Applicable
Sessions Count Not Applicable Not Applicable Not Applicable
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