GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
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Building a Virtual Assistant
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Knowledge AI
Introduction
Knowledge Graph
Introduction
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Build a Knowledge Graph
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Overview
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Introduction
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Conversation Testing Overview
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Asana
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Configure
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Configure
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Configure
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Configure
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Here
Configure
Templates
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Agent Transfer Overview
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Configure Utah and Higher versions
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Introduction
Dashboard Filters
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Introduction
Universal Bot Definition
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Store
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Get Started
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Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
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Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
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Configure Digital Views
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Train the Assistant
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Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
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Google Dialogflow Bot
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API Reference
API Introduction
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koreUtil Libraries
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Widget SDK Tutorial
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BotKit SDK
BotKit SDK Deployment Guide
Installing the BotKit SDK
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SDK Events
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Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Administration
  5. Dashboard

Dashboard

Note: This page refers to the Dashboard page of the Admin Console, for information on the Analytics Dashboard of the XO Platform refer here.

 

Upon accessing the Admin Console, you will be directed to its Dashboard page.

The Dashboard page of the Admin Console provides information related to assistant activity and a user overview of your company account.

Dashboard Metrics

Real-time Status

This gives an overview of your entire enterprise account at a given point in time. It is set to refresh every 1 minute, which can be customized using the dropdown next to the Refresh button.

The Real Time Status includes:

  • Active Bots – assistants that have one or more active sessions. Clicking on the expand arrow displays the name of the Active Bot along with the number of users interacting with it.
  • Active Channels – clicking on the card expands the list of active channels along with the number of users using the same.
  • Active Agent Sessions – agent sessions that are in progress at a given instance.

Bot Metrics

By default, Bot metrics based on usage of all bots during the last 24 hours is displayed. You can customize the metrics displayed by the time period and bot selection.

Select the Bot for which you want to see the metrics and further select a Task (multiple selections allowed) within the assistant if needed. By default, the metrics for all Bots are displayed

The Time Periods you can select are:

  • 7 Days – Data aggregated over the past seven days is displayed.
  • 24 Hours – Data aggregated during the preceding 24 hours is displayed. This is the default setting.
  • Custom – Click to display the Custom Date Range dialog that you can use to define a specific date period – start date, and the end data for displaying activity data. Selection up to a maximum of 90 days preceding the current date is allowed.
    • Filters can be applied to display Metrics for the following:
      • conversation session type (introduced in ver 8.0 – see here for more details on the conversation sessions) can be either one or both (default setting) of the following:
        • interactive sessions – the conversation which include one or more messages from the user;
        • non-interactive sessions – conversations where only assistant messages are presented without any message from the user;
      • over a specified Channel;
      • based upon the meta tags added at a message, user, or session levels. Multiple tags can be selected wherein the ‘AND’ condition is applied (see below for the applicability of the filter on widgets).

Bot Metrics provide access to the following information:

  • An overview of the number of successfully Completed Tasks, Total Users (unique users) who have interacted with the assistant, and number of Alerts Sent is displayed.
  • A graphic illustration of the Messages and Conversation Sessions by the hour. This includes
    • Number of Messages per hour/day based upon the time period selected. A message is defined as an interaction between the user and the assistant.
    • The number of Conversation Sessions per hour/day based upon the time period selected – Conversation Session is defined as the uninterrupted exchange of messages between the user and the assistant without change of intent even after a considerable idle time based on the assistant’s settings (refer here for sessions configuration).
  • A chart depicting the Billing Sessions by the hour/day based upon the time period selected. These are the number of 15-minute uninterrupted volleys constituting a billing cycle.
  • Hourly (or Daily) details of the Successful Tasks and Active User is displayed.
  • The activity related to Successful Tasks, assistants used, and Active Users are also displayed.

Tag based Filters

Post ver7.1 release of the XO Platform, you can filter the dashboard using meta tags added at a message, user or session levels. Multiple tags can be selected under the filter criteria, an ‘and‘ condition will be applied across multiple fields selected for filtering.

Note: This option is available only when one assistant is selected. Tag selection will be reset if you change the selection.

 

The following table provides the widget-wise applicability of meta tags on the dashboard.

 

Widget Type

Session Tags

User Tags

Message Tags

Realtime Widgets

Not Applicable

Not Applicable

Not Applicable

Completed Tasks

Applicable

Applicable

Not Applicable

Alerts Sent

Applicable

Applicable

Not Applicable

Total Users

Applicable

Applicable

Not Applicable

Messages & Conversation Sessions

Applicable

Applicable

Applicable for Chats

Successful Tasks

Applicable

Applicable

Not Applicable

Active Users

Applicable

Applicable

Not Applicable

Bots Used

Applicable

Applicable

Not Applicable

Sessions Count

Not Applicable

Not Applicable

Not Applicable

Dashboard

Note: This page refers to the Dashboard page of the Admin Console, for information on the Analytics Dashboard of the XO Platform refer here.

 

Upon accessing the Admin Console, you will be directed to its Dashboard page.

The Dashboard page of the Admin Console provides information related to assistant activity and a user overview of your company account.

Dashboard Metrics

Real-time Status

This gives an overview of your entire enterprise account at a given point in time. It is set to refresh every 1 minute, which can be customized using the dropdown next to the Refresh button.

The Real Time Status includes:

  • Active Bots – assistants that have one or more active sessions. Clicking on the expand arrow displays the name of the Active Bot along with the number of users interacting with it.
  • Active Channels – clicking on the card expands the list of active channels along with the number of users using the same.
  • Active Agent Sessions – agent sessions that are in progress at a given instance.

Bot Metrics

By default, Bot metrics based on usage of all bots during the last 24 hours is displayed. You can customize the metrics displayed by the time period and bot selection.

Select the Bot for which you want to see the metrics and further select a Task (multiple selections allowed) within the assistant if needed. By default, the metrics for all Bots are displayed

The Time Periods you can select are:

  • 7 Days – Data aggregated over the past seven days is displayed.
  • 24 Hours – Data aggregated during the preceding 24 hours is displayed. This is the default setting.
  • Custom – Click to display the Custom Date Range dialog that you can use to define a specific date period – start date, and the end data for displaying activity data. Selection up to a maximum of 90 days preceding the current date is allowed.
    • Filters can be applied to display Metrics for the following:
      • conversation session type (introduced in ver 8.0 – see here for more details on the conversation sessions) can be either one or both (default setting) of the following:
        • interactive sessions – the conversation which include one or more messages from the user;
        • non-interactive sessions – conversations where only assistant messages are presented without any message from the user;
      • over a specified Channel;
      • based upon the meta tags added at a message, user, or session levels. Multiple tags can be selected wherein the ‘AND’ condition is applied (see below for the applicability of the filter on widgets).

Bot Metrics provide access to the following information:

  • An overview of the number of successfully Completed Tasks, Total Users (unique users) who have interacted with the assistant, and number of Alerts Sent is displayed.
  • A graphic illustration of the Messages and Conversation Sessions by the hour. This includes
    • Number of Messages per hour/day based upon the time period selected. A message is defined as an interaction between the user and the assistant.
    • The number of Conversation Sessions per hour/day based upon the time period selected – Conversation Session is defined as the uninterrupted exchange of messages between the user and the assistant without change of intent even after a considerable idle time based on the assistant’s settings (refer here for sessions configuration).
  • A chart depicting the Billing Sessions by the hour/day based upon the time period selected. These are the number of 15-minute uninterrupted volleys constituting a billing cycle.
  • Hourly (or Daily) details of the Successful Tasks and Active User is displayed.
  • The activity related to Successful Tasks, assistants used, and Active Users are also displayed.

Tag based Filters

Post ver7.1 release of the XO Platform, you can filter the dashboard using meta tags added at a message, user or session levels. Multiple tags can be selected under the filter criteria, an ‘and‘ condition will be applied across multiple fields selected for filtering.

Note: This option is available only when one assistant is selected. Tag selection will be reset if you change the selection.

 

The following table provides the widget-wise applicability of meta tags on the dashboard.

 

Widget Type

Session Tags

User Tags

Message Tags

Realtime Widgets

Not Applicable

Not Applicable

Not Applicable

Completed Tasks

Applicable

Applicable

Not Applicable

Alerts Sent

Applicable

Applicable

Not Applicable

Total Users

Applicable

Applicable

Not Applicable

Messages & Conversation Sessions

Applicable

Applicable

Applicable for Chats

Successful Tasks

Applicable

Applicable

Not Applicable

Active Users

Applicable

Applicable

Not Applicable

Bots Used

Applicable

Applicable

Not Applicable

Sessions Count

Not Applicable

Not Applicable

Not Applicable

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