GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
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Quick Start Guide
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CONCEPTS
Design
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Knowledge Graph
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Add FAQs from an Existing Source
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Traits, Synonyms, and Stop Words
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Introduction
Move Question and Answers Between Nodes
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From a CSV File
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Importing Knowledge Graph
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Digital Skills
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Introduction
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Model Validation
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Default Standard Responses
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Default Conversations
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Introduction
Overview Dashboard
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Users Dashboard
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Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
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Conversations History
Conversation Flows
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Usage Metrics
Containment Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
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Invoices
Authorization
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data as Service
Data Table
Table Views
App Definitions
Sharing Data Tables or Views
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Configure Agent Transfer
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Administration
  5. Intro to Bots Admin Console

Intro to Bots Admin Console

The Kore.ai Admin Console is where virtual assistant project administrators can manage Kore.ai assistants and related tasks, users, security, billing, and more, at an organization level. This article provides an overview of the Admin Console, taking you through prerequisites, access options and a  recommended workflow.

Admin Prerequisites

To sign up for an Admin account, you must meet the following requirements:

  • A valid email address.
  • A validated Kore.ai user account. If you do not have a user account, Kore.ai will create a user account for you, and you must validate that account before proceeding.
  • Authorization to control the Admin account. Only one user in an account can be the primary Admin. The Primary Admin can add multiple other users as admins with custom defined permissions.

Accessing the Admin Console

You can access the Admin Console from the XO Platform using the Got To Admin Console option, under your user account menu.

You can also access the Admin Console by going directly to: https://bots.kore.ai/Admin 

Note: These options are available only for the XO Platform account Administrator.

In case you have access to multiple accounts, the same will be listed for selection.  You can set one as the default account.

The Kore.ai XO Platform offers an additional layer of security beyond username and password during account sign-in with Two-Factor Authentication (2FA). 2FA when enabled, prompts for a security code verification after you’ve entered your username and password. Learn more.

Kore.ai triggers a session timeout after 15 mins of idle time to prevent unauthorized access. In such scenarios, you will be taken to your account admin console and asked to sign-in again.

As an Admin, you can enroll users, manage admin and custom roles, define security settings, and manage Virtual Assistants in your company. The following illustration is an example of the Admin Console with the Dashboard page displayed. Refer here for more on the Admin Dashboard.

Getting Started as an XO Platform Admin

When you first start using the Kore.ai XO Platform, using the Admin Console, you should start inviting and adding users to join the Kore.ai account for your company.

You can also control  access to individual assistants in your enterprise account. For managing access to assistants, see here.

If your enterprise has varied departments, with each having individual and separate assistant requirements, it is advisable to segregate the development into Groups. You can create groups of users and assign assistants to the groups as needed. For managing groups, see here.

Let us look at inviting and adding users to join your enterprise account. For this scenario, we will assume an example user, that Bob at bob@koremessenger.com has never signed up for the Kore.ai XO Platform and is a company employee that you want to manage. To invite and allow Bob to use the XO Platform, you’ll need to follow this process:

  1. Invite Bob to join Kore.ai by sending him an invite.
  2. Bob enrolls in Kore.ai using the link you sent in the invite. Using this link, Bob signs up and provides a password and other user info for his account.
  3. Once the sign-up process is complete, you can assign him to one or more assistants.
  4. You can also assign various roles to the user.

The following sections describe how to achieve the above-mentioned steps from the Admin Console.

Step 1 – Inviting a New User

Let’s invite Bob to join Kore.ai.

  1. On the left navigation menu, click to expand the Enrollment module, and then click Invite. The Invite users to join Kore.ai page is displayed.
  2. Enter the email address of the user, in this case bob@koremessenger.com. You can send invitations to five users at  a given time.
  3. Click Send Invitations.

An email is sent to bob@koremessenger.com with a link to sign up for Kore.ai. Bob clicks the link, signs up for Kore.ai, and becomes a user in your Kore.ai XO Platform account and is ready to be assigned assistants.

More on User Management

Step 2 – Assigning an Assistant

As an Admin, you can assign users to assistants. Before you can assign an assistant to a user, it should have been published to the enterprise.

For this example scenario, we assume that assistants have been published to your account.

  1. Since this assistant was deployed for Enterprise use, it is displayed on the Enterprise Bots page, as shown in the following image.

  2. In the Bot & task assignments dialog, select Assign Bot’s tasks and then choose Assign individual users, select Bob from the list of users (you will see Bob’s name only after he has accepted the invitation and joined Kore.ai) and then click Done.
  3. To save and apply the changes, in the Bot & task assignments dialog, click Apply.
  4. In the Bot Assignment successful dialog, click OK.

More on Bots Management

Step 3 – Assigning a Role

You can assign Roles to the user. By default the roles of Master Admin, Bot Owner, Bot Developer and Bot Tester are created by the Platform. You can create your own custom roles, too (refer here for more).

To assign a role to a user follow these steps:

  1. From User Management, select Role Management.
  2. Hover over the role that you want to assign to the user and click the edit icon.
  3. From the Manage Role dialog, under the Assignments tab click Assign Role button.
  4. Type and select the User Name you want to add (Bob in this case).
    Note: The role of Bot Owner is assigned at the time of Bot creation and can be changed either from the Bots Management module or from the XO Platform by the Bot Owner not from Role Management.
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