GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
Help & Learning Resources
Release Notes
Current Version
Recent Updates
Previous Versions
Deprecations
Request a Feature
CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
Mock Scenes
Dialog Tasks
Overview
Navigate Dialog Tasks
Build Dialog Tasks
Node Types
Overview
Intent Node
Dialog Node
Dynamic Intent Node
GenAI Node
GenAI Prompt
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections
Node Connections Setup
Sub-Intent Scoping
Entity Types
Entity Rules
User Prompts or Messages
Voice Call Properties
Knowledge AI
Introduction
Knowledge Graph
Introduction
Terminology
Build a Knowledge Graph
Manage FAQs
Knowledge Extraction
Import or Export Knowledge Graph
Prepare Data for Import
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Knowledge Graph Analysis
Answer from Documents
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
Panels
Session and Context Variables
Context Object
Intent Discovery
Train
NLP Optimization
ML Engine
Overview
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLP Configurations
NLP Guidelines
LLM and Generative AI
Introduction
LLM Integration
Kore.ai XO GPT Module
Prompts & Requests Library
Co-Pilot Features
Dynamic Conversations Features
Intelligence
Introduction
Event Handlers
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Default Standard Responses
Ignore Words & Field Memory
Test & Debug
Overview
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Conversation Testing Overview
Create a Test Suite
Test Editor
Test Case Assertion
Test Case Execution Summary
Glossary
Health and Monitoring
NLP Health
Flow Health
Integrations
Actions
Actions Overview
Asana
Configure
Templates
Azure OpenAI
Configure
Templates
BambooHR
Configure
Templates
Bitly
Configure
Templates
Confluence
Configure
Templates
DHL
Configure
Templates
Freshdesk
Configure
Templates
Freshservice
Configure
Templates
Google Maps
Configure
Templates
Here
Configure
Templates
HubSpot
Configure
Templates
JIRA
Configure
Templates
Microsoft Graph
Configure
Templates
Open AI
Configure
Templates
Salesforce
Configure
Templates
ServiceNow
Configure
Templates
Stripe
Configure
Templates
Shopify
Configure
Templates
Twilio
Configure
Templates
Zendesk
Configure
Templates
Agents
Agent Transfer Overview
Custom (BotKit)
Drift
Genesys
Intercom
NiceInContact
NiceInContact(User Hub)
Salesforce
ServiceNow
Configure Tokyo and Lower versions
Configure Utah and Higher versions
Unblu
External NLU Adapters
Overview
Dialogflow Engine
Test and Debug
Deploy
Channels
Publishing
Versioning
Analyze
Introduction
Dashboard Filters
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
Create Custom Dashboard Filters
LLM and Generative AI Logs
NLP Insights
Task Execution Logs
Conversations History
Conversation Flows
Conversation Insights
Feedback Analytics
Usage Metrics
Containment Metrics
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Team Collaboration
Plan & Usage
Overview
Usage Plans
Templates
Support Plans
Invoices
Authorization
Conversation Sessions
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Feedback Survey
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data
Overview
Data Table
Table Views
App Definitions
Data as Service
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
APIs & SDKs
API Reference
API Introduction
Rate Limits
API List
koreUtil Libraries
SDK Reference
SDK Introduction
Web SDK
How the Web SDK Works
SDK Security
SDK Registration
Web Socket Connect and RTM
Tutorials
Widget SDK Tutorial
Web SDK Tutorial
BotKit SDK
BotKit SDK Deployment Guide
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
SDK Functions
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
  1. Docs
  2. Virtual Assistants
  3. Builder
  4. Dialog Task
  5. Process Nodes

Process Nodes

Process nodes are used to connect a Dialog Task to a Process App that has been created within the XO Platform. 

In this article you will learn about working with the Process Node within a Dialog Task. Please see the Process Assistant documentation to learn more about working with this component of the XO Platform.

Process nodes can only be added as part of a Bot Action node. Therefore, before you can add a Process node, you need to add a Bot Action node. Read more about Bot Action Nodes.

Keeping this in mind, the setup of a Process node in a Dialog Task involves the following steps:

Add the Node

To add a Process node, please follow the steps below:

  1. Select the Virtual Assistant that you want to work with.
  2. Open the Dialog Task to which you want to add the node. 
  3. Add or expand a Bot Action node.
  4. Add the Process node. The node configuration panel will open automatically, with the Component Properties tab selected.

  5. Configure the Node

    Component Properties

    Note: Any changes in this tab will affect all instances of this process. Proceed with caution.

     

    The Component Properties tab lets you modify configurations of this process across all instances in all dialogs. as follows:

    1. Under the General Settings section, enter a Name and Display Name for the Process node. Node names cannot have spaces.
    2. Select a Type. You can choose one of the following: 
      • Trigger: The node will trigger the Process App.
      • Send Bot Response to Process App: The node sends the Bot Response to the Process App, which can then use it to complete other configured tasks. 
      • Get Process Tasks: The node retrieves process tasks from within the Process App, then includes these tasks within the current Dialog Task. 
    3. Choose a Process App to connect the node to. 
    4. In the Variable Namespaces section, associate the variable namespaces to execute this node and its transitions. This option is visible only when the variable namespace is enabled for the bot. You can go with the task level settings or customize it for this node. For more information, refer to Managing Namespaces.


    Connection Properties 

    Since they are contained within Bot Action nodes, Process nodes cannot be connected on their own to any other nodes outside the Bot Action node to which they belong. Connections can only be made with nodes contained within the same Bot Action node. 

    From the node’s Connection Properties tab, you can configure the following:

    • Process Node Connections: The node within the Bot Action to execute next, after the Process node runs. 
    • Bot Action Connections, where you can update the node to trigger after the Bot Action group is executed. Updates made here will apply to all nodes within the same Bot Action. 

    For both connection types you can write conditional statements based on the values of any Entity or Context Objects in the dialog task, or you can use Intents for transitions. 

    Note: The conditions configured here are applicable only for this instance and will not affect this node when being used in any other dialog.

     

    To set up node connection conditions, please follow the steps outlined in Adding IF-Else Conditions to Node Connections


Process Nodes

Process nodes are used to connect a Dialog Task to a Process App that has been created within the XO Platform. 

In this article you will learn about working with the Process Node within a Dialog Task. Please see the Process Assistant documentation to learn more about working with this component of the XO Platform.

Process nodes can only be added as part of a Bot Action node. Therefore, before you can add a Process node, you need to add a Bot Action node. Read more about Bot Action Nodes.

Keeping this in mind, the setup of a Process node in a Dialog Task involves the following steps:

Add the Node

To add a Process node, please follow the steps below:

  1. Select the Virtual Assistant that you want to work with.
  2. Open the Dialog Task to which you want to add the node. 
  3. Add or expand a Bot Action node.
  4. Add the Process node. The node configuration panel will open automatically, with the Component Properties tab selected.

  5. Configure the Node

    Component Properties

    Note: Any changes in this tab will affect all instances of this process. Proceed with caution.

     

    The Component Properties tab lets you modify configurations of this process across all instances in all dialogs. as follows:

    1. Under the General Settings section, enter a Name and Display Name for the Process node. Node names cannot have spaces.
    2. Select a Type. You can choose one of the following: 
      • Trigger: The node will trigger the Process App.
      • Send Bot Response to Process App: The node sends the Bot Response to the Process App, which can then use it to complete other configured tasks. 
      • Get Process Tasks: The node retrieves process tasks from within the Process App, then includes these tasks within the current Dialog Task. 
    3. Choose a Process App to connect the node to. 
    4. In the Variable Namespaces section, associate the variable namespaces to execute this node and its transitions. This option is visible only when the variable namespace is enabled for the bot. You can go with the task level settings or customize it for this node. For more information, refer to Managing Namespaces.


    Connection Properties 

    Since they are contained within Bot Action nodes, Process nodes cannot be connected on their own to any other nodes outside the Bot Action node to which they belong. Connections can only be made with nodes contained within the same Bot Action node. 

    From the node’s Connection Properties tab, you can configure the following:

    • Process Node Connections: The node within the Bot Action to execute next, after the Process node runs. 
    • Bot Action Connections, where you can update the node to trigger after the Bot Action group is executed. Updates made here will apply to all nodes within the same Bot Action. 

    For both connection types you can write conditional statements based on the values of any Entity or Context Objects in the dialog task, or you can use Intents for transitions. 

    Note: The conditions configured here are applicable only for this instance and will not affect this node when being used in any other dialog.

     

    To set up node connection conditions, please follow the steps outlined in Adding IF-Else Conditions to Node Connections


메뉴