GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
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Navigating the Kore.ai XO Platform
Building a Virtual Assistant
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Release Notes
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Request a Feature
CONCEPTS
Design
Storyboard
Overview
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Conversation Designer
Overview
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Dialog Tasks
Overview
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Overview
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GenAI Prompt
Entity Node
Form Node
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Bot Action Node
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Agent Transfer
Node Connections
Node Connections Setup
Sub-Intent Scoping
Entity Types
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Voice Call Properties
Knowledge AI
Introduction
Knowledge Graph
Introduction
Terminology
Build a Knowledge Graph
Manage FAQs
Knowledge Extraction
Import or Export Knowledge Graph
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Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Knowledge Graph Analysis
Answer from Documents
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
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Introduction
Widgets
Panels
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Context Object
Intent Discovery
Train
NLP Optimization
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Overview
Model Validation
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NLP Guidelines
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Introduction
LLM Integration
Kore.ai XO GPT Module
Prompts & Requests Library
Co-Pilot Features
Dynamic Conversations Features
Intelligence
Introduction
Event Handlers
Contextual Memory
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Conversation Driven Dialog Builder
Sentinment Management
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Ignore Words & Field Memory
Test & Debug
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Talk to Bot
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Conversation Testing Overview
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Glossary
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Actions Overview
Asana
Configure
Templates
Azure OpenAI
Configure
Templates
BambooHR
Configure
Templates
Bitly
Configure
Templates
Confluence
Configure
Templates
DHL
Configure
Templates
Freshdesk
Configure
Templates
Freshservice
Configure
Templates
Google Maps
Configure
Templates
Here
Configure
Templates
HubSpot
Configure
Templates
JIRA
Configure
Templates
Microsoft Graph
Configure
Templates
Open AI
Configure
Templates
Salesforce
Configure
Templates
ServiceNow
Configure
Templates
Stripe
Configure
Templates
Shopify
Configure
Templates
Twilio
Configure
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Zendesk
Configure
Templates
Agents
Agent Transfer Overview
Custom (BotKit)
Drift
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Intercom
NiceInContact
NiceInContact(User Hub)
Salesforce
ServiceNow
Configure Tokyo and Lower versions
Configure Utah and Higher versions
Unblu
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Overview
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Introduction
Dashboard Filters
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Custom Meta Tags
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LLM and Generative AI Logs
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Conversations History
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Conversation Insights
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Universal Bots
Introduction
Universal Bot Definition
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Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Team Collaboration
Plan & Usage
Overview
Usage Plans
Templates
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Invoices
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Multilingual Virtual Assistants
Get Started
Supported Components & Features
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Multiingual Virtual Assistant Behavior
Feedback Survey
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
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Data
Overview
Data Table
Table Views
App Definitions
Data as Service
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
APIs & SDKs
API Reference
API Introduction
Rate Limits
API List
koreUtil Libraries
SDK Reference
SDK Introduction
Web SDK
How the Web SDK Works
SDK Security
SDK Registration
Web Socket Connect and RTM
Tutorials
Widget SDK Tutorial
Web SDK Tutorial
BotKit SDK
BotKit SDK Deployment Guide
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
SDK Functions
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
  1. Docs
  2. Virtual Assistants
  3. API Guide
  4. Rate Limits

Rate Limits

The Platform enforces rolling rate limits to restrict the number of API requests a user, application, or service can make within a dynamic timeframe. It helps to prevent any single user or service from consuming disproportionate resources that could degrade the service for others. 

The requests are checked against both the 60-second and 1-hour limits. An application can continue to send requests as long as it doesn’t exceed either limit. Once the 1-hour limit is breached, further requests are denied, regardless of whether it complies with the 60-second limit. Once the rate limit is reached, subsequent requests fail with the following error message: Rate limit for this API has been reached. Please try again after some time.” 

API Rate Limit Matrix

Enforcement Level Rate Limit API List
bot 60 per minute
1800 per hour
Bot Definition APIs (Upload File, Import Bot as a New Bot, Import Bot into an Existing Bot, Import Bot Functions, Install Sample Bot, Bot Export, Enable Channel, Add and Enable a New Language, Enable an existing Language, Disable an existing Language, Update a Language Configuration, Publish Bot, Bot Variables Import, Batch Test Execution, Get Batch Test Suites, Export Batch Test Suite, Import Batch Test Suite, Delete Batch Test Suite, Delete Batch Test Suite Execution, Create (Import) a Conversation Test Suite, Conversation Test Suite Execution, and Delete Conversation Test Suite)

NLP Training APIs (ML Utterances Import, ML Utterance Train, ML Utterances Export, FAQ Training, Extraction from file or URL, Get Extractions History, Get Extraction Question, Get KnowledgeTasks, Add Questions from Extraction, Get FAQs, and Update NLP Configurations)

Analytics APIs (Find Intent, Conversation History, Conversation Summary, Feedback Analytics, Debug Logs, Get ChangeLogs, Sessions History, Get Dashboard Widget Data, Get Analytics, User Engagement Trend, and Conversation Details and Summary)

request_id 60 per minute
1800 per hour
Bot Definition Status APIs (Bot Import Status, Bot Export – Status, Bot Publish Status, Batch Test Execution Status, Conversation Test Suite Creation Status, and Conversation Test Suite Execution Status)

NLP Training Status APIs (ML Utterances Import Status, ML Utterance Train Status, ML Utterances Export Status, and FAQ Training Status)

account 60 per minute
1800 per hour
Admin APIs (Get Bots, Import Roles, Get Roles, Get User Roles Details, Get Groups, Export Roles, Assign BT Roles, Assign Admin Roles, Update User Access, Create Users, Get Users Information, Update User, Remove Users from Account, Delete Customer Data, Delete Customer Data Status API, and Get Admin Console Audit Logs)
bot 600 per minute
18000 per hour
Bot Definition Notification APIs (Proactive Notification, Proactive Notification Status)
account+table 600 per minute
18000 per hour
Data access APIs (Insert Data, Insert Bulk Data, Update Data, Delete Data, Get Table Data, and Get View Data)

Best Practices

  • Spread out calls evenly to avoid traffic spikes.
  • Use filters to limit the data response size and avoid calls that request overlapping data.
  • When the limit has been reached, stop making API calls. Wait for the specific time period to pass. Alternatively, implement a backoff strategy where your application automatically reduces its request frequency and retries failed requests after a calculated delay.

Need a higher or custom rolling Rate Limit? Contact support.

Rate Limits

The Platform enforces rolling rate limits to restrict the number of API requests a user, application, or service can make within a dynamic timeframe. It helps to prevent any single user or service from consuming disproportionate resources that could degrade the service for others. 

The requests are checked against both the 60-second and 1-hour limits. An application can continue to send requests as long as it doesn’t exceed either limit. Once the 1-hour limit is breached, further requests are denied, regardless of whether it complies with the 60-second limit. Once the rate limit is reached, subsequent requests fail with the following error message: Rate limit for this API has been reached. Please try again after some time.” 

API Rate Limit Matrix

Enforcement Level Rate Limit API List
bot 60 per minute
1800 per hour
Bot Definition APIs (Upload File, Import Bot as a New Bot, Import Bot into an Existing Bot, Import Bot Functions, Install Sample Bot, Bot Export, Enable Channel, Add and Enable a New Language, Enable an existing Language, Disable an existing Language, Update a Language Configuration, Publish Bot, Bot Variables Import, Batch Test Execution, Get Batch Test Suites, Export Batch Test Suite, Import Batch Test Suite, Delete Batch Test Suite, Delete Batch Test Suite Execution, Create (Import) a Conversation Test Suite, Conversation Test Suite Execution, and Delete Conversation Test Suite)

NLP Training APIs (ML Utterances Import, ML Utterance Train, ML Utterances Export, FAQ Training, Extraction from file or URL, Get Extractions History, Get Extraction Question, Get KnowledgeTasks, Add Questions from Extraction, Get FAQs, and Update NLP Configurations)

Analytics APIs (Find Intent, Conversation History, Conversation Summary, Feedback Analytics, Debug Logs, Get ChangeLogs, Sessions History, Get Dashboard Widget Data, Get Analytics, User Engagement Trend, and Conversation Details and Summary)

request_id 60 per minute
1800 per hour
Bot Definition Status APIs (Bot Import Status, Bot Export – Status, Bot Publish Status, Batch Test Execution Status, Conversation Test Suite Creation Status, and Conversation Test Suite Execution Status)

NLP Training Status APIs (ML Utterances Import Status, ML Utterance Train Status, ML Utterances Export Status, and FAQ Training Status)

account 60 per minute
1800 per hour
Admin APIs (Get Bots, Import Roles, Get Roles, Get User Roles Details, Get Groups, Export Roles, Assign BT Roles, Assign Admin Roles, Update User Access, Create Users, Get Users Information, Update User, Remove Users from Account, Delete Customer Data, Delete Customer Data Status API, and Get Admin Console Audit Logs)
bot 600 per minute
18000 per hour
Bot Definition Notification APIs (Proactive Notification, Proactive Notification Status)
account+table 600 per minute
18000 per hour
Data access APIs (Insert Data, Insert Bulk Data, Update Data, Delete Data, Get Table Data, and Get View Data)

Best Practices

  • Spread out calls evenly to avoid traffic spikes.
  • Use filters to limit the data response size and avoid calls that request overlapping data.
  • When the limit has been reached, stop making API calls. Wait for the specific time period to pass. Alternatively, implement a backoff strategy where your application automatically reduces its request frequency and retries failed requests after a calculated delay.

Need a higher or custom rolling Rate Limit? Contact support.

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