Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots's Approach Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Platform
How to Access Bot Builder
Working with Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
Supported Entity Types
Working with Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
Working with Information Tasks
Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Graph
Building Knowledge Graph
Generation of Knowledge Graph
Importing and Exporting Knowledge Graph
Knowledge Graph Analysis
Knowledge Extraction
Natural Language
Machine Learning
ML Model
Fundamental Meaning
Knowledge Graph Training
Ranking and Resolver
NLP Detection
NLP Settings and Guidelines
Bot Intelligence
Context Management
Session and Context Variables
Context Object
Dialog Management
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talking to Bot
Utterance Testing
Batch Testing
Recording Conversations
Publishing your Bot
Analyzing your Bot
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Universal Bots
Enabling Languages
Smart Bots
Sample Bots
Travel Planning
Flight Search
Event Based Bot Actions
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Bot Management
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDK Overview
SDK Security
SDK App Registration Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Web Socket Connect & RTM
Using the BotKit SDK
Installing the BotKit SDK
BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Using Single Sign-On
Cloud Connector
Bot Store
Creating a Bot Account
Adding a Bot
Choosing a Channel for a Bot
Interacting with a Bot
Setting Up Web Service Alerts
Setting Up RSS Alerts
Setting Up the Webhook Bot
Custom Bots
Bots for your Customers FAQs
Bots for your Workforce FAQs
Adding Bots
Contacting Support
Setting Up Filters
Bot Store Settings
How Tos
Context Switching
Using Traits
Live Agent Transfer
Schedule a Smart Alert
Configure Agent Transfer
Custom Dashboard
  1. Home
  2. Docs
  3. Bots
  4. What's New
  5. Bots Platform v2.2

Bots Platform v2.2

This is the release information for the Bots Admin v2.2 and Bot Builder v2.2 released on April 16, 2017.

Bots Admin Console v2.2

This section contains the release information for the Bots Admin v2.2 released on Mar 10, 2017.

  • Manage Builder Access – A new module page in Bots Management module to review requests for new users requesting to access the Bot Builder tool to develop Bots. For more information, see Managing Builder Tool Access.

Bot Builder v2.2

This section contains the release information for Bot Builder v2.2 released on Mar 10, 2017.

New Features

The following list describes new features added to Bot Builder since the last release.

  • Custom Entity Type added – A new Entity Type, called Custom, is added to the list of Entity Types that you can define for Entity nodes in a Dialog task. You can define a Regex pattern to validate the expected user input. For more information, see the Entity Types section in Working with the Entity Node.
  • Pause & Resume a Bot Task – You can enable or disable the ability of an end-user to stop the current task, start and complete another task, then resume the original task. For more information, see Advanced Bot Settings.
  • Bot Builder Tool Access – New users in an enterprise must request approval to access the Bot Builder tool. Once the Bots Admin approves the request, the developer can log on to Bot Builder Tool. An email is sent to the developer when approved. For more information, see Managing Builder Tool Access.


The following list describes changes to existing features in Bot Builder since the last release.

  • SMS Channel Renamed to Twilio Channel – For more information, see Adding the Twilio Channel.
  • User Interface Enhancements – Errors and warnings are displayed in real-time, zoom controls are added to expand or reduces the dialog task viewing display, search field added for searching component titles, and a new color schema added to provide better contrast for tracing components. For more information, see Using the Dialog Builder Tool.
  • Knowledge Tasks – Support added in the Train Bot feature for Knowledge Tasks. For more information, see Training Your Bot.

Bug Fixes

The following list describes bug fixes for existing features in Bot Builder since the last release.

  • Not all channels are displayed in the Add Channel Override drop-down list.
  • An error message is displayed when deleting and recreating a Bot with the same name.