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  1. Home
  2. Docs
  3. Bots
  4. Channel Enablement
  5. Adding the Mattermost Channel

Adding the Mattermost Channel

You can connect Kore.ai bots to your Mattermost account using either:
(NOTE: Before you begin, ensure that you have access to the administrative functions of your Mattermost account)

WebHook based Integration

Step 1: Setup Outgoing Webhook

  • Login to your Mattermost account
  • From the ‘Main Menu’ (hamburger menu from the left panel) choose ‘Integrations’.
  • Select the ‘Outgoing Webhooks’ menu and click ‘Add Outgoing Webhook’.
  • Provide required information as per the below image.
    • Enter your preferred values for Title, Description and Bot Name fields.
    • Choose ‘application/json’ as Content Type.
    • If you would like your bot to be available only for a specific channel, then choose the required channel from the Channel dropdown.
    • Provide your Kore.ai bot’s Bot Name in the Trigger Words field.
    • Copy the Callback URL for the Kore bot (located in the ‘Configurations’ tab of Mattermost Channel enablement) and provide it in the ‘Callback URLs’ field.
    • Click on ‘Save’ to complete the Outgoing Webhook setup.
    • You would be redirected to the confirmation page with the Token displayed.
    • Copy this Token and provide it in the ‘Outgoing Webhook Token’ field present in the Kore Bot Channel Configurations section.

Step 2: Setup Incoming Webhook

  • Select ‘Incoming Webhooks’ menu and click ‘Add Incoming Webhook’.
  • Provide required information as per the below image.
    • Enter your preferred values for Title, Description and Username fields.
    • Choose a default channel. Kore.ai bots always respond back in the channel from which the user input is received.
    • Do not select the ‘Lock to this channel’ option.

  • Click on ‘Save’ to complete the Incoming Webhook setup.
  • You would be redirected to the confirmation page along with the URL associated with this newly created incoming webhook.
  • Copy this URL and provide it in the ‘Incoming Webhook URL’ field in the Kore Bot Channel Configurations section.

WebSocket based Integration

Step 1: Enable Personal Access Tokens

To enable a WebSocket connection, you would need to create a Mattermost account to be provisioned as a bot.

  • First, enable usage of Personal Access Tokens to allow your Mattermost users to generate personal access tokens.
  • Personal access tokens are used to authenticate and provide full access to an account.
    • Login to Mattermost from an account that has access to ‘System Console’.
    • From ‘System Console’, navigate to the ‘Integrations – Custom Integrations’ menu.
    • Locate the ‘Enable Personal Access Tokens’ setting, set it to ‘true’, and save.

Step 2: Create an Account to be Provisioned as a Bot

  • Create a new account you intend to be presented as a bot for your Mattermost users.
  • Login to this new account and navigate to the ‘Account Settings’ section.
    • Make a note of the ‘Username’ and provide it in the Kore Bot Channel Configurations section.
  • Navigate to the ‘Account Settings – Security’ section.
    • Click on the ‘Personal Access Tokens’ section and click ‘Create New Token’.
    • Provide a description for your token and ‘Save’.
    • Post-confirmation, you will be presented with the access token.
    • Make a note of the ‘Access Token’ and provide it in the Kore Bot Channel Configurations section.
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