Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots's Approach Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Platform
How to Access Bot Builder
Working with Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Dialog Task
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Managing Dialogs
User Prompts
Alert Tasks
Alert Tasks
Ignore Words and Field Memory
Digital Forms
Digital Views
Knowledge Graph
Importing and Exporting
Knowledge Extraction
Small Talk
Action & Information Task
Action Tasks
Information Tasks
Establishing Flows
Natural Language
Machine Learning
Model Validation
Fundamental Meaning
NLP Settings and Guidelines
Knowledge Graph Training
Ranking and Resolver
NLP Detection
Advanced NLP Configurations
Bot Intelligence
Context Management
Session and Context Variables
Context Object
Dialog Management
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Publishing your Bot
Analyzing your Bot
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Data Table
Universal Bots
Enabling Languages
Smart Bots
Sample Bots
Travel Planning
Flight Search
Event Based Bot Actions
koreUtil Libraries
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Manage Sessions
Bot Management
Bot Versioning
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Inviting Users
Bulk Invites
Importing Users
Synchronizing Users from AD
Security & Compliance
Using Single Sign-On
Security Settings
Cloud Connector
How Tos
Creating a Simple Bot
Creating a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure Digital Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
  1. Home
  2. Docs
  3. Bots
  4. Channel Enablement
  5. Adding RingCentral Glip as a channel

Adding RingCentral Glip as a channel

To set up Ringcentral Glip as a channel, you will need to create an app on Ringcentral’s Developer Portal and enable a webhook for the platform to receive messages. To add RingCentral Glip as a channel for your bot, you will need to:

  1. Create RingCentral App– To enable RingCentral as a channel for your bot, you will need to create an App on RingCentral. Sign up for a RingCentral account if you do not have one already.
  2. Get App details– Navigate to Application credentials in the Apps tab to capture the Application Key and Application Secret for channel configuration.
  3. Create Extension- Create a new extension for your bot in your RingCentral account.
  4. Authorize- Authorize your account to generate a developer access token which enables bot platform to access Glip APIs.
  5. Apply for Production (Optional)- Once you have developed your app on Sandbox environment and when your app is ready to work in production, you need to follow the RingCentral app graduation process.

To add the RingCentral Glip channel:

  1. In the Bots section of the Bot Builder, click the Bot that you want to add the RingCentral Glib channel to.
  2. On the Channels tab, click the RingCentral Glip icon. The RingCentral Glip page gets displayed.
  3. Login to Ringcentral Developer Portal and navigate to My Apps section. Click on Create App button. Provide all the required details on the Create App – General Settings page and click on Next button.
  4. Enter additional information of the app in Create App – App Type & Platform screen. Do note that the options selected on this page are not editable once saved. After selecting following options, click on Next.
    • App Type
      • Private – if you are developing an app for your own RingCentral account use
      • Public – if you are developing an app for many RingCentral accounts
    • Platform Type – select ‘Server/Web’ as the option
  5. You have to define the Permissions to be associated with this App. Select Webhook Subscriptions and Glip permissions. If you do not see Glip under permissions, get your app whitelisted by RingCentral.Copy the OAuth Redirect URI from the Configuration tab of RingCentral channel page and enter it in the OAuth Redirect URI field. Click on Create.

    This will complete the app creation process and you would be redirected to App Dashboard page.
  1. Navigate to the Credentials tab of your app information. Copy the Application Key and Application Secret and enter them in the Configuration tab of the RingCentral Glip channel page.

    Note: Copy and paste Application Key and Application Secret in the Configurations tab, according to the environment selected by you.
  1. The bot has to be associated with a non-admin user on your Ringcentral account. For this, we have to a create a new extension (user) on your Ringcentral account. Login to Ringcentral account (Sandbox | Production), navigate to Users tab and select Add User option. From the Add Users and Phones screen, select Add Users without Phone option and follow the instructions.
  1. After completing the user creation, click on the Unassigned Extensions tab in Users screen. Click on any of the unassigned users and you will be navigated to user profile information page. Enter all the required information and click on ‘Save & Enable’ button.

    Note: The email address provided for this newly created user will receive an introductory email with instructions to activate the user. Please make a note of the username and password you have set for this new user. You have to use these credentials to Authorize the bot from the ‘Configuration’ tab.
  1. Bot has to be associated with a valid extension (user) on your Ringcentral account. Use the credentials of the new extension created in the previous step and Authorize the bot using the Configuration tab of Ringcentral Glip Channel page. This step will generate a developer access token which enables bot platform to access Glip API’s.
  1. If you have developed your app in Sandbox environment, and when your app is ready to work in production, follow steps mentioned under ‘Apply for Production’ section of Getting started guide of Ringcentral. Once your app is production ready, do note to update the Environment, Application Key, and Application Secret according to your production app in the ‘Configuration’ tab.
  1. In the Enable Channel section, select Yes and click on Save to enable channel.