Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Design
Develop
Dialog Task
Working with User Intent & Dialog Node
Working with Entity Node
Supported Entity Types
Working with Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Working with Message & Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Context Object
Session and Context Variables
Action & Information Task
Working with Action Tasks
Working with Information Tasks
Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Tasks
Building Knowledge Graph
Importing and Exporting Bot Ontology
Knowledge Extraction
Natural Language
Overview
Machine Learning
ML Model
Fundamental Meaning
Knowledge Graph Training
Traits
Ranking and Resolver
NLP Detection
NLP Settings and Guidelines
Bot Intelligence
Dialog Management
Context Management
Amend Entity
Multi-Intent Detection
Default Conversations
Channel Enablement
Test & Debug
Talking to Bot
Utterance Testing
Batch Testing
Recording Conversations
Publishing your Bot
Analyzing your Bot
Overview
Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Universal Bots
Defining
Creating
Customizing
Enabling Languages
Smart Bots
Defining
Sample Bots
Github
Asana
Travel Planning
Flight Search
Event Based Bot Actions
Sentiment Analysis
Tone Analysis
Sentiment Management
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Bot Management
API Guide
API Overview
API List
SDKs
SDK Overview
SDK Configuration
SDK Security
SDK App Registration
Kore.ai Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Using the BotKit SDK
Installing the BotKit SDK
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Web Socket Connect & RTM
Bot Administration
Bots Admin Console
User Management
Managing Your Users
Managing Your Groups
Role Management
Bots Management
Enrollment
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Overview
Using Single Sign-On
Cloud Connector
Billing
Bot Store
Overview
Creating a Kore.ai Bot Account
Adding a Kore.ai Bot
Choosing a Channel for a Bot
Interacting with a Kore.ai Bot
Setting Up Web Service Alerts
Setting Up RSS Alerts
Setting Up the Kore.ai Webhook Bot
Custom Kore.ai Bots
Bots for your Customers FAQs
Bots for your Workforce FAQs
Adding Bots
Contacting Kore.ai Support
Setting Up Filters
Bot Store Settings
  1. Home
  2. Docs
  3. Bots
  4. Channel Enablement
  5. Adding the LINE Channel

Adding the LINE Channel

To add the LINE channel to your Kore.ai bot you will need to setup a webhook integration to configure connection between LINE and Kore.ai. Adding the LINE channel to your Kore.ai Bot allows end users for your bot to interact with your bot using their LINE accounts. To add the LINE channel to your Bot, you will need to:

  1. Create a Provider- To setup LINE channel, login to your LINE developer account where you need to create a ‘New Provider’ or select a Provider that you would like to use for this bot and then proceed to add the channel. To enable LINE channel, you must create and register for a developer account in the LINE Developers portal.
  2. Enter Channel Information – Enter channel information for Messaging API like App Icon, App Name, Plan, Category, subcategory, email address.
  3. Setup Webhook Integration- To enable LINE integration to your Kore.ai Bot, enable webhook integration by copying the Webhook URL provided on the configurations tab of the LINE Channel page in the Bot builder.
  4. Enable Channel – After completing integration setup and entering the configuration details in the Bot builder, you need to enable the channel.
Create Line Provider
  1. Login to your LINE Developer account portal.
  2. If you already have a ‘Provider’ that you would like to use for this bot, then choose the Provider from ‘Provider List’ option and click on ‘Create Channel’ under Messaging API.
  3. Or, if you wish to add a new provider, use the ‘CreateAdd new provider’ to create a new Provider.
  4. Enter the Provider name and proceed to create a new provider. After you have created the Provider, select ‘Create Channel’ under ‘Messaging API’ option to continue with the addition of Channel.
Add LINE channel
  1. In the Bots section of the Bot Builder, click the Bot for which the LINE channel needs to be added.
  2. On the Channels tab, click the LINE icon. The LINE Channel page gets displayed.
  3. In the Enter channel information field, provide the required details and create the Channel like App Icon, App Name, Plan, Category, Sub-category. Click on Confirm to review and proceed with channel creation.

Note: Kore.ai platform uses ‘PUSH_MESSAGE’ APIs to deliver alert notifications to the end-users of the bot. Please review the LINE plan options carefully and select the appropriate plan that suits your needs.

Capture Channel Details
    1. After the channel is created, you will be redirected to the Provider dashboard with a list of channels available.
    2. Select the channel you have created above to continue with channel configurations.
    3. Capture the Channel ID and Channel secret of your LINE channel and provide them in the Configurations tab of this page.
Enable Webhook Integration
  1.  To setup webhook integration, navigate to ‘Messaging settings’ section, and enable the Use Webhooks option.
  2. Copy the Webhook URL provided in the Configurations tab of the Channels page and enter in the ‘Webhook URL’ field and click Update.
  3. After saving the webhook URL, click on Verify option to ensure that webhook call from LINE is acknowledged by Kore.ai platform.
Review Additional Options
  1. Review additional options available for your LINE channel like group behavior, auto-replies, and greetings messages.
  2. Navigate to Configurations tab of this page and complete the setup.
    1. WEBHOOK URL: Provide URL without ‘https://’ as LINE already includes that part.
    2. CHANNEL ID: Capture Channel ID of your LINE channel and provide it here
    3. CHANNEL SECRET: Capture channel secret from your LINE channel and provide it here

Editing the LINE Channel

To edit the LINE channel, hover your mouse over the channel and click to modify. You can make necessary updates to your channel configurations and save them. You may also disable or delete the channel information by clicking the Settings icon.

Select one of the following commands to modify the channel:

    • Disable/Enable – Click Disable to temporarily disable use of the LINE channel for your Bot.To enable use of the LINE channel, Click Enable.
    • Delete – Click Delete, and then click OK in the Delete Confirmation dialog to permanently delete the Bot channel configuration.
Warning: This operation is permanent, and cannot be undone.
Menu