This page provides information on the various releases and the corresponding feature updates/enhancements done in version 9.3 of the platform.
V9.3.12 January 7th 2023
Patch Release
This release includes various performance and security updates.
V9.3.11 December 24th 2022
Patch Release
This update includes feature enhancements and bug fixes.
Following is the list of the updates.
| Feature | Enhancement |
|---|---|
| Virtual Assistant | |
| End of Conversation Event | The endOfTask section of the Context Object now includes lastNodeName as an additional parameter. This parameter provides the name of the last node in the Dialog Task that has resulted in the endOfTask event. This is in addition to the lastNode parameter, which provides the last node’s reference id. Learn more. |
V9.3.10 December 10th 2022
Patch Release
This update includes feature enhancements and bug fixes.
Following is the list of the updates.
| Feature | Enhancement |
|---|---|
| Virtual Assistant | |
| Entity rule to ignore lemmatization | The Kore.ai XO Platform now introduces a new entity rule, IgnoreLemmaWords. When the entity rule is set to true, lemmatization is not performed on the given user input in the LoV lookup entity to predict the output. When it is set to false, lemmatization is performed. Learn more. |
| Polish Language Improvements |
The Polish Language support is now enhanced to introduce the following changes:
To customize the Polish language entities, read the Entity Rules and Multilingual Virtual Assistant Behavior articles. |
| Rate Limits | The Kore.ai XO Platform has introduced a default rate limit to all public APIs. The rate limit indicates the maximum number of calls allowed in a particular time interval. If the rate limit is exceeded, an API call fails with the following error message – “Rate limit for this API has been reached. Please try again after some time.” |
V9.3.9 November 26th 2022
Patch Release
This update was mainly aimed at feature enhancements and bug fixes.
Following is the list of the updates.
| Feature | Enhancement |
|---|---|
| Virtual Assistant | |
| Ambiguous Intents Identified Event |
You can now customize the conversation flow when your virtual assistant identifies ambiguous intents. Use the new Ambiguous Intents Identified Event to trigger a dialog and define your custom business logic to handle the flow. The context contains the list of ambiguous intents and the confidence scores from the NLP engines. Learn more. |
| KG Incorrect Patterns |
The Kore.ai XO Platform now helps identify incorrect patterns in the Knowledge Graph. A checkpoint Patterns with Invalid Syntax is introduced in the KG Inspect to identify syntax errors that occurred knowingly or unknowingly while defining patterns. Learn more. |
| Containment Type field in Custom Dashboard |
The Platform now provides a new field containment_type in the Sessions Dataset of the Custom Dashboard to identify whether the session has resulted in Drop-off, Self-Service, or Agent Transfer. Learn more. |
| Two-Factor Authentication (2FA) |
The Platform now allows the admin user to enable Two-Factor Authentication (2FA) at the workspace level for end users from the Admin Console. When accessing a 2FA-enabled workspace, the user is prompted to validate using the verification code sent to the registered email address. Learn more. |
| Public API for Language Enablement |
The Kore.ai XO Platform now allows developers to enable, disable, or update an existing or new language for a virtual assistant via public API. Learn more. |
| Webhook v2 Enhancements |
The Webhook v2 channel now allows you to change the language for the virtual assistant’s response for ongoing conversations. Also, you can close an active conversation session by sending the session_closure event in the Type parameter. Learn more. |
| Channel Enablement |
Google Business Messaging (GBM) is supported as a channel for your virtual assistants. Learn more. |
V9.3.8 November 12th 2022
Patch Release
This release includes various performance and security updates.
V9.3.7 October 29th 2022
Patch Release
This update was mainly aimed at addressing some minor bugs.
Following is the list of the updates.
| Feature | Enhancement |
|---|---|
| Virtual Assistant | |
| Sunshine Conversations Channel |
The Kore.ai XO Platform now supports the Sunshine Conversations (previously Zendesk Sunshine) Messaging Channel to launch your virtual assistants. OAuth-based authorization for channel integration and in-built live agent transfer to Zendesk via Switchboard are now supported. Learn more. |
| WhatsApp Messaging Channel for Infobip |
The Kore.ai XO Platform now allows the user to add and delete up to 20 phone numbers to the same virtual assistant for Infobip on the WhatsApp Messaging Channel. The Platform will automatically respond to the ‘from number’ (source number) in the incoming request. Learn more. |
| Entity Rule to Discard Command |
The Kore.ai XO Platform provides the discardAsCommand entity rule, which allows you not to consider the discard command as a valid string input in the String node and discards the task. Learn more. |
| Delete Method for the root-level object |
The Kore.ai XO Platform introduces a delete method to remove the root-level object and key-value pairs inside the object of a BotUserSession. Learn more. |
V9.3.6 October 15th 2022
Patch Release
This release includes various performance and security updates.
V9.3.5 September 25th 2022
Patch Release
This update was mainly aimed at providing the ability to turn off the polling sequence on the client side and support for unhandled utterances in the Get Analytics API on the Kore.ai Platform.
Following is the list of the updates.
| Feature | Enhancement |
|---|---|
| Virtual Assistant | |
| Turn On or Off the Polling Sequence |
The Platform now allows developers to enable or disable the polling sequence in the Webhook v2.0 Synchronous integration mode. By default, the Enable the Polling in Webhook V2 option is selected in the BotBuilder. The platform delivers consecutive bot responses to the incoming request when this option is enabled. The platform initiates the polling sequence if additional responses are to be delivered after executing any service, script, or webhook nodes in-between. Also, enabling the polling gives the option of mimicking the Web-SDK-like user experience. Deselecting the option and publishing the bot help you retrieve the complete response without polling. This message delivery experience is similar to the V1 behavior that sends all the messages stacked in an array object. Learn more. |
| Support for Unhandled Utterances in the Get Analytics API |
Get Analytics API of the Platform now supports the unhandled utterances metric type and can be used to query the data specific to unhandled utterances. The API request has a metric type – unhandledutterance, to identify whether the intent contains unhandled utterances or can be categorized under other types of NLP Insights. The response contains all the fields that are displayed on the Unhandled Utterances page. Learn more. |
V9.3.3 September 3rd 2022
Patch Release
This update was mainly aimed at adding a new advanced NLP configuration – Use only Tagged Utterances for NER Training, on the Kore.ai Platform.
Following is the list of the updates.
| Feature | Enhancement |
|---|---|
| Virtual Assistant | |
| Tagged Utterances for NER Training | The Platform introduced the Use only Tagged Utterances an advanced NLP configuration to let you use the Tagged Utterances for Named Entity Recognition (NER) Training. It also avoids training of utterances without NER tags. Learn more. |
v9.3.2 August 20th 2022
Patch Release
This update was mainly aimed at adding two Sunshine Conversations Channel authorization methods on the Kore.ai Platform.
Following is the list of the updates.
| Feature | Enhancement |
|---|---|
| Virtual Assistant | |
| Sunshine Conversations Channel Authorization | The Platform now allows developers to use OAuth as the authorization method for the Sunshine Conversations channel. Learn more. |
v9.3.1 August 9th 2022
Patch Release
This update was mainly aimed at addressing some minor bugs.
Following is the list of the updates.
| Feature | Enhancement |
|---|---|
| Virtual Assistant | |
| Copy Knowledge Graph (KG) Synonyms | The platform now allows you to copy the KG Synonyms when ‘Ontology’ is selected using Advanced Mode for Language Enablement. Learn more. |
| Updates to Show FAQ Name as Intent Name | You can now view the FAQ name instead of Dialog taskin the Universal Bot during the Batch Testing. When you enable the FAQ Name as Intent Name setting and then export the batch test suite results, the MatchedIntent field shows the FAQ name. Learn more. |
v9.3.0 July 23rd 2022
Minor Release
This update includes new features and enhancements to enable the operations and business users proactively monitor and improve the performance of the virtual assistants using actionable insights from the platform.
The following are some of the key features included in this release:
| Feature | Enhancement |
|---|---|
| Virtual Assistant | |
| Virtual Assistant Health and Monitoring | The new Health and Monitoring feature provides a goal-driven approach to improve the accuracy of the virtual assistant’s NLP model. The training data is analyzed along with the test coverage and test results of the Batch Test suites to provide insights into the performance of the NLP Model. The feature also recommends corrective actions to address issues identified in the training data. Learn more.
The training data validations now include incorrect intent patterns, short training utterances, and incorrect entity annotations. Learn more. The Batch Testing feature now provides a visual summary of the test results along with the test coverage details. You can also review the test execution summary for every intent type, drill-down to specific test cases, view the expected and matched results, and view the detailed NLP analysis. You can also tag specific test case results that need follow-up actions and collaborate with your team to improve the performance. Learn more. |
| Usage Analytics | The new Overview Dashboard provides a summary of key metrics like conversations and containment, users, intent identification rate, goal completion rate, and more. You can also drill down to the individual dashboards to view complete information. Learn more.
The new Users Dashboard provides the trend of the number of users interacting with the virtual assistant. The dashboard also provides the trend of new users of the virtual assistant and also provides cohort analysis of the Returning Users. Learn more. The Analyze module now has a new navigation menu to easily navigate between various dashboards. Learn more. |
| Conversations Analytics | The new Conversations History module feature helps you analyze the user interactions by summarizing the key events identified during the conversation. Intent identifications, entity or confirmation retries, task execution failures, etc., are some of the key events tracked. Along with the summary, you can also see the complete conversation transcript to make data-driven decisions. You can also tag conversations that need follow-up actions and collaborate with your team to resolve them. Learn more.
The new Unhandled Utterances section in the NLP Insights feature captures the utterances that did not result in intent or entity identification while executing entities or confirmations. These utterances help you identify any potential issues in the conversation design or new use cases for your virtual assistant. Learn more. |
| Custom Training for None Intent | The None Intent can now be trained to include the FAQs from Knowledge Graph to avoid potential conflict between the dialog and FAQ intents. You can also train the None Intent with your custom training utterances to cover any use cases that are currently not part of your virtual assistant. The None Intent configuration is moved from the Advanced Configurations to the Machine Learning configurations section. Learn more. |
| Sunshine Conversations Channel | The Sunshine Conversations messaging channel is now supported to launch your virtual assistants. Learn more. |
| Contextual Topic Guides | You can now access learning resources like training courses, videos, and FAQs about various modules from the Topic Guides section. Look for the shortcut icon next to the module name to open contextual Topic Guides. Learn more. |
| NLP Training Updates | This update also includes the following updates to the NLP training modules
|
| Web Client SDK 2.0 – New Framework | The Web SDK Client is upgraded to v2.0 to include a significant number of enhancements. Some of the key updates are:
You can learn more about the Web SDK 2.0 from here. |
| Discontinuation of Universal Bots 1.0 Version | The 1.0 version of Universal Bots is no longer supported. These bots will be auto-migrated to the 2.0 version as part of this release. |
The following are the new features and enhancements for managing Process Assistants:
| Feature | Enhancement |
|---|---|
| Process Apps | |
| Introduction of Portal User Role | You can now invite a new user to a Process App with the ‘Portal User’ role. Users with this role can only access the portal to create or manage process instances. Learn more. |
| Add Multiple Alert Recipients | The Process Assistants now support adding multiple recipients to the Notify (To) field in the Alerts section while drafting an instance failure notification message. Learn more. |
| Adding Nodes to Process Builder | The Process Assistants now allow users to add a node between the process flow steps with a simple drag-and-drop action. Learn more. |
| Process Failure Notification Delivery | Process Assistants can now deliver the failure notifications to an external application/endpoint by defining an API request. Learn more. |