Flow

What’s New in Process Assistants

This section contains release information for the Kore.ai Experience Optimization Platform v9.3 released on July 23rd, 2022. Process Assistants This update includes new features and enhancements to enable the operations and business users proactively monitor and improve the performance of the process assistants using actionable insights from the platform. The…

Delay

Delay event helps you delay the execution of a step in the Process Apps. Configure Delay Event To configure a Delay event in the process flow, follow the below steps: On the left pane, you can find the Events section. Drag and drop the Delay stencil from this section to…

Notify

Notify event helps you notify users through the channels. To send notifications, you must configure channels (Bot, Email, API). Through these channels, you can deliver notifications to your users. Configure Notify Event To configure a Notify event in the process flow, follow the below steps: On the left pane, you…

Call a Subflow

Call a Subflow event allows you to invoke an independent process app. For example, let us consider process apps for loan/credit card payment requests which require OTP to authenticate and complete the process. Here, the OTP generation can be an independent application where any process app can invoke it and…

Events

Events are used to pause and resume actions in the process flow. It also helps you to notify the user of actions performed in the business process. There are two types of events involved in building a process flow: Call a Subflow – This event allows you to invoke an…

Connect to API

Connect to API integration is a service request made to a third-party application to help both applications communicate with each other to share the necessary information. With the Connect to API integration, you can access and send data from/to third-party applications. It allows you to perform the following actions: Get…

Connect to Data Table

Data Tables allow you to persist custom data and retrieve it whenever needed. Connect to Data Table allows you to store, read, and modify the data in the data tables on the platform. For example, let us consider an approved leave request. To store the leave data, you can use…

Integrations

Integrations allow you to send or receive data from your process app to other internal flows or third-party apps. In Process App, integration is subdivided into two: Connect to Data Table – It allows you to store, read, and modify the data in the data tables on the platform. For…

Tasks

Tasks are the key components of a workflow. It allows workflows to interact with users using human tasks or modify the data in the workflow using system tasks to provide an outcome for a business process. In a Process App, tasks are further classified into: Approval Task – It allows…

Triggers

Triggers are specific events that drive a specific process application based on conditions defined. There are different triggers that you can use to trigger a process flow based on the requirement. Conversational Trigger Conversational Trigger refer to the triggers that occur through a conversational bot. You must associate Kore.ai conversational…