Kore.ai provides integration for a built-in Office 365 Contacts Bot that you can use to display message notifications and execute tasks directly from the Kore.ai application. To use the Office 365 Contacts Bot, you just need to add the Bot to your Kore.ai account, and then configure the settings for the Bot, such as authentication to access and the notification messages that you want. This topic describes the Office 365 Contacts built-in Bot for Kore.ai. For more information about other Kore.ai Bots, see Adding Bots.
About the Office 365 Contacts
Office 365 Contacts is a part of Microsoft Suite that helps you organize your contacts. With Office 365 Contacts, you can access your contacts from any device for home or professional use.
|Integration Type||Web Service – Connect to this Bot using a web service integration where Kore.ai polls the service for updates based on a specified interval.|
|Category||Communication – This Bot is available in the Kore.ai application in the Communication category.|
Configuring Office 365 Contacts
To configure web service tasks, you need to add the Office 365 Contacts Bot from the Kore.ai Marketplace tab in the Kore.ai application, and then setup the task.
To setup an Office 365 Contacts task, click Connect to Office 365 Contacts, enter the Office 365 Contacts URL for your company, for example, https://outlook.office.com, your Office 365 Contacts account user name, your password, and then press Enter.
After you are connected, you can perform tasks for Office 365 Contacts directly from the Kore.ai application and setup message notifications to get notified in the Kore.ai application when an event occurs in Office 365 Contacts.
The following table describes Office 365 Contacts tasks that you can integrate with Kore.ai.
|TASK||TO CONFIGURE THIS TASK…|
|Get Contact Details||In the Perform Task dialog, search for a Contact Name to retrieve information.
In a space room, you can enter the @officecontact getdetails Bot command to invoke and configure this task.
|Create Contact||In the Perform Task dialog,
In a space room, you can enter the @officecontact new Bot command to invoke and configure this task.
|Delete Contact||In the Perform Task dialog, search for a Contact Name to delete.
In a space room, you can enter the @officecontact delete Bot command to invoke and configure this task.
After Office 365 Contacts is configured as web service, when any of the events occur in Office 365 Contacts, a message is displayed on the Bots tab in the Messages section for the Kore.ai account.