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Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
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Building a Virtual Assistant
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CONCEPTS
Design
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Overview
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Conversation Designer
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Dialog Tasks
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Overview
Intent Node
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Entity Node
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Knowledge AI
Introduction
Knowledge Graph
Introduction
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Build a Knowledge Graph
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Overview
Digital Forms
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Introduction
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Test & Debug
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Talk to Bot
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Actions Overview
Azure OpenAI
Configure
Templates
BambooHR
Configure
Templates
DHL
Configure
Templates
Freshdesk
Configure
Templates
Freshservice
Configure
Templates
Google Maps
Configure
Templates
HubSpot
Configure
Templates
JIRA
Configure
Templates
Microsoft Graph
Configure
Templates
Open AI
Configure
Templates
Salesforce
Configure
Templates
ServiceNow
Configure
Templates
Stripe
Configure
Templates
Shopify
Configure
Templates
Twilio
Configure
Templates
Agents
Agent Transfer Overview
Custom (BotKit)
Drift
Genesys
Intercom
NiceInContact
NiceInContact(User Hub)
Salesforce
ServiceNow
Unblu
External NLU Adapters
Overview
Dialogflow Engine
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Introduction
Dashboard Filters
Overview Dashboard
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Introduction
Custom Meta Tags
Create Custom Dashboard
Create Custom Dashboard Filters
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Universal Bots
Introduction
Universal Bot Definition
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Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
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Conversation Sessions
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Feedback Survey
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
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Data
Overview
Data Table
Table Views
App Definitions
Data as Service
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Data Tables and Views
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On (SSO)
Two-Factor Authentication (2FA)
Security Settings
Cloud Connector
Analytics
Billing
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  4. What's New
  5. 10.1.x Release Notes

10.1.x Release Notes

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.1.x of the platform.

v10.1.3 May 30, 2023

(Released on May 30, 2023 in the US region | May 27, 2023 in all other regions)

Patch Release

This update includes bug fixes and feature enhancements.

Feature Enhancement
Google Maps Integration The XO Platform now offers pre-built integration with Google Maps. You can enable the integration and explore various actions associated with Google Maps to find places by name and locations by coordinates. Learn more.
DHL Integration The XO Platform now offers pre-built integration with DHL. You can enable the integration and explore various actions associated with DHL to track your order and find the locations of DHL. Learn more.
Support for MS Teams Channel using Single Tenant App You can now enable Microsoft Teams using the single-tenant app, in addition to the multi-tenant app, as a delivery channel to your Kore.ai Virtual Assistant to allow it to interact with end-users using Microsoft Teams. Learn more.
Sessions History API Enhancement A new parameter is added to filter the API response data using Session ids. Learn more.
WebSocket Enhancements
  • The XO Platform now generates additional WebSocket events to track the information related to Digital forms, Sessions, Agent transfers, and the status of active bots. Learn more.
  • The Platform now displays industry standard Error codes for the WebSocket failure conditions. Learn more.

v10.1.2 May 13, 2023

Patch Release

This update includes bug fixes and feature enhancements.

Feature Enhancement
Shopify Integration The XO Platform now offers pre-built integration with Shopify. You can enable the integration and explore various actions associated with your Shopify Shop instance to find information regarding Customers, Products, and Orders. Learn more.

v10.1.1 April 29, 2023

Patch Release

This update includes bug fixes and feature enhancements.

Feature Enhancement
Improved Genesys Channel Support The Platform now supports OAuth based integration for enabling the Genesys Chat channel. The Basic Auth flow is no longer supported. Learn more.
Pre-built Integration with Nice in Contact (UserHub) for Agent Transfer Kore.ai’s pre-built Agent Transfer integrations now allow you to seamlessly hand off the conversations to the Nice in Contact (UserHub) agent system. Learn more.
Entity Placeholder support for Few-shot The platform now supports replacing of the entity values with entity placeholders for the Few-shot Model. This improves the accuracy levels of the Few-shot model.

v10.1 April 16, 2023

Minor Release

The v10.1 of the Kore.ai XO Platform focuses on leveraging the power of Large Language Models and Generative AI to enable enterprises to create intelligent conversational experiences. The release offers a copilot for smart assistance, better conversational capabilities, and delivers personalized responses.

For more information on key features and enhancements introduced in the release, see What’s new in v10.1.

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