This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.1.x of the platform.
v10.1.3 May 30, 2023
(Released on May 30, 2023 in the US region | May 27, 2023 in all other regions)
Patch Release
This update includes bug fixes and feature enhancements.
| Feature | Enhancement |
|---|---|
| Google Maps Integration | The XO Platform now offers pre-built integration with Google Maps. You can enable the integration and explore various actions associated with Google Maps to find places by name and locations by coordinates. Learn more. |
| DHL Integration | The XO Platform now offers pre-built integration with DHL. You can enable the integration and explore various actions associated with DHL to track your order and find the locations of DHL. Learn more. |
| Support for MS Teams Channel using Single Tenant App | You can now enable Microsoft Teams using the single-tenant app, in addition to the multi-tenant app, as a delivery channel to your Kore.ai Virtual Assistant to allow it to interact with end-users using Microsoft Teams. Learn more. |
| Sessions History API Enhancement | A new parameter is added to filter the API response data using Session ids. Learn more. |
| WebSocket Enhancements |
|
v10.1.2 May 13, 2023
Patch Release
This update includes bug fixes and feature enhancements.
| Feature | Enhancement |
|---|---|
| Shopify Integration | The XO Platform now offers pre-built integration with Shopify. You can enable the integration and explore various actions associated with your Shopify Shop instance to find information regarding Customers, Products, and Orders. Learn more. |
v10.1.1 April 29, 2023
Patch Release
This update includes bug fixes and feature enhancements.
| Feature | Enhancement |
|---|---|
| Improved Genesys Channel Support | The Platform now supports OAuth based integration for enabling the Genesys Chat channel. The Basic Auth flow is no longer supported. Learn more. |
| Pre-built Integration with Nice in Contact (UserHub) for Agent Transfer | Kore.ai’s pre-built Agent Transfer integrations now allow you to seamlessly hand off the conversations to the Nice in Contact (UserHub) agent system. Learn more. |
| Entity Placeholder support for Few-shot | The platform now supports replacing of the entity values with entity placeholders for the Few-shot Model. This improves the accuracy levels of the Few-shot model. |
v10.1 April 16, 2023
Minor Release
The v10.1 of the Kore.ai XO Platform focuses on leveraging the power of Large Language Models and Generative AI to enable enterprises to create intelligent conversational experiences. The release offers a copilot for smart assistance, better conversational capabilities, and delivers personalized responses.
For more information on key features and enhancements introduced in the release, see What’s new in v10.1.