Chatbot Overview
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Bot Types
Bot Tasks
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Dialog Task
Working with User Intent & Dialog Node
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Implementing Custom Authentication
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Alert Tasks
Working with Alert Tasks
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Overview
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Kore.ai Web SDK Tutorial
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BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
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Overview
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Choosing a Channel for a Bot
Interacting with a Kore.ai Bot
Setting Up Web Service Alerts
Setting Up RSS Alerts
Setting Up the Kore.ai Webhook Bot
Custom Kore.ai Bots
Bots for your Customers FAQs
Bots for your Workforce FAQs
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  5. Bot Tasks

Bot Tasks

Kore.ai Bots platform supports the following types of tasks each meeting different use cases:

The following Bot Tasks are available on the Kore.ai Bots Platform:

Dialog Tasks

Consists of multiple intents and sub-intents and component nodes to conduct a complex conversational flow between a user and the bot. Know More

Simple Tasks

Apart from the Dialog Tasks, you can configure a few Simple Tasks like:

Alert Tasks

Monitors a web service for events and then sends a notification message to the user when the event occurs. You can use this task type for scheduled polling or near real-time notification using webhooks. Know more

Information Tasks

Provides a report of data by asking the user for input parameters and then executing a web service call. The formatted data is presented to the user as a link to a report that a user can click to display the data, for example, Show my tickets, or 3-day Weather Forecast. Know more

Action Tasks

Queries a user on demand for input parameters, and then executes a web service call along with a confirmation message, for example, Create New Ticket, or Get Weather for this Location. Know more

Creating Flows

Associates one task to another task of the same or different Bot. For example, flow for a Twitter tweet notification could be to Create New Follower. Know more

Knowledge Collection

Turns static FAQ pages into an intelligent, personalized conversational experience. Build an ontology of crucial terms, add questions to the right nodes in the hierarchy and leave the task of responding to users to the bot, thus enabling your Support staff to engage with more complex tasks. Know more

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