Overview

Help and Learning Resources

Introduction The Help and Learning Resources area is where you can find the information you need, no matter where you are within the Kore.ai XO Platform. You will always find the Help button at the top right of your screen, in every area of the Platform. The main sections available…

Where to find what

This document is aimed at giving you an overview of the virtual assistant platform as a guide to the various feature offerings. Legacy UI The legacy Bot Builder has the left navigation menu which slides out on hover. New UI The new Bot builder has the elements categorized into main…

Virtual Assistants Overview

Introduction Communication has been the essence of life from the beginning of time. Traditionally, conversations were restricted to verbal and textual interaction between humans. These interactions were usually guided by emotions, context, and awareness of previous conversations. With the advent of computers, interactions have expanded to include machines i.e. human-machine…

Creating a Simple Virtual Assistant

After you have signed up with the Kore.ai Bots platform, the next step is to create a bot. Before you create a bot, it is recommended to go through the basics of bot-building from this link. You can follow the steps given in this document to build the bot at…

Navigating the Kore.ai XO Platform

Prerequisites How to Access the Kore.ai XO Platform? Introduction This article takes you through the main sections and menu items you will be using while working with the XO Platform. Throughout this article and within the Kore.ai XO Platform itself, a Virtual Assistant is also called a Bot. To…

Natural Language Processing (NLP)

Prerequisites Key NLP concepts such as utterance, intent, or dialog task are discussed in the Virtual Assistants Overview. Introduction Conversational VAs are all about enabling a machine to have natural conversations with users. The key for a conversational VA to understand human interactions lies in its ability to identify the…

Using the Dialog Builder

The Dialog Builder is where you can create your Dialog Tasks, from end-to-end. This is an in-depth article on how to use this tool. Create a Dialog Task To create a dialog task, you must have already created an assistant to add a dialog task to. See Create Your First…

About the Kore.ai Experience Optimization Platform

What Is the Kore.ai Experience Optimization (XO) Platform? The Kore.ai XO Platform is an AI-powered, enterprise, end-to-end platform that designs, builds, trains, analyzes, and manages AI-powered virtual assistants. Kore.ai provides a scalable, secure, and repeatable foundation to create assistants that leverage award-winning Natural Language Processing (NLP) engines to perform…

How to Access the Platform

The Kore.ai XO Platform enables you to launch enterprise-grade, AI-enabled conversational Virtual Assistants using an intuitive graphical interface for building, training, testing, and monitoring virtual assistants. Whether you are looking to build a complex VA that has to make multiple calls to your backend systems with conditional routing, or a…

Virtual Assistant Concepts and Terminology

This glossary lists the key terms and concepts related to the Kore.ai’s XO Platform. Note: “Virtual Assistant”, “VA” and “Bot” refer to the same concept and are used interchangeably throughout this glossary. Please see “Virtual Assistant” for the definition. A Action task – Action tasks collect, modify, and post information…