Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Deprecations
Bot Builder
Creating a Bot
Design
Develop
Storyboard
Dialog Task
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Managing Dialogs
Prompt Editor
Alert Tasks
Alert Tasks
Ignore Words and Field Memory
UI Forms
Digital Views
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Small Talk
Action & Information Task
Action Tasks
Information Tasks
Establishing Flows
Natural Language
Overview
Machine Learning
ML Model
Fundamental Meaning
NLP Settings and Guidelines
Knowledge Graph Training
Traits
Ranking and Resolver
NLP Detection
Bot Intelligence
Overview
Context Management
Session and Context Variables
Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Publishing your Bot
Analyzing your Bot
Overview
Dashboard
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Data Table
Universal Bots
Defining
Creating
Training
Customizing
Enabling Languages
Smart Bots
Defining
Sample Bots
Github
Asana
Travel Planning
Flight Search
Event Based Bot Actions
koreUtil Libraries
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Bot Management
Bot Versioning
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
Dashboard
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Enrollment
Inviting Users
Bulk Invites
Importing Users
Synchronizing Users from AD
Security & Compliance
Using Single Sign-On
Security Settings
Cloud Connector
Analytics
Billing
Bot Store
Overview
Creating a Kore.ai Bot Account
Adding a Kore.ai Bot
Choosing a Channel for a Bot
Interacting with a Kore.ai Bot
Setting Up Web Service Alerts
Setting Up RSS Alerts
Setting Up the Kore.ai Webhook Bot
Custom Kore.ai Bots
Bots for your Customers FAQs
Bots for your Workforce FAQs
Adding Bots
Contacting Kore.ai Support
Setting Up Filters
Bot Store Settings
How Tos
Creating a Simple Bot
Creating a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
  1. Home
  2. Docs
  3. Bots
  4. Bot Store
  5. Adding Bots
  6. Adding a Papertrail Bot

Adding a Papertrail Bot

Kore.ai provides integration for a built-in Papertrail Bot that you can use to display message notifications and execute tasks directly from your messaging channel such as Kore.ai Messenger. To use the Papertrail Bot, you just need to add the Bot to your messaging channel, and then configure the settings for the Bot, such as authentication to access Papertrail, and the notification messages that you want. For more information about other Kore.ai Bots, see Adding Bots.

About the Kore.ai Bot for Papertrail

DIYPapertrailLogoPapertrail enables IT professionals, developer operations, and developers to quickly and easily collect, monitor, search, interpret, and act on logging data by providing a simplified view into the rich log data generated by the infrastructure and applications within that infrastructure. You can use this Bot to alert you when an incoming log message matches your search criteria.

Integration Type Webhook – Connect to this Bot using a webhook integration where the web application pushes message notifications in near real time.
Category Monitoring & Analytics – This Bot is available in the Kore.ai application in the Monitoring & Analytics category.
Channels Kore.ai – This Bot is available in the Kore.ai Messenger application.
Spark – This Bot is available in the Cisco Spark messaging application.
Slack – This Bot is available in the Slack messaging application.
Skype – This Bot is available in the Skype messaging application.

Configuring Papertrail 

To configure a Papertrail webhook for Kore.ai, you must have a Papertrail account with administrator access as well as API access to configure a webhook. If you don’t, you’ll need to contact the Papertrail system administrator for your company. For more information, see the Papertrail Knowledgebase.
To get started configuring the webhook in Papertrail, you’ll need two things:

  1. The Kore.ai webhook URL provided when you set up an alert in your messaging channel for each alert that you want to enable in Papertrail.
  2. A valid Username and Password for an account with Papertrail API access.

The webhook URL is account-specific and cannot be transferred to any other account. This means that if you configure a Papertrail webhook using a test account, you will have to recreate the alert and get a new webhook URL to configure in Papertrail. The following URL is an example webhook URL.
https://company.kore.com/hooks/c6089802f36250c179dcb1aa29afd24c

Configuring Webhook Tasks

This procedure describes the steps in Papertrail to configure a webhook using a Kore.ai webhook URL endpoint.
First you must create and save a search, then create an alert in Papertrail for that search, and then configure the Papertrail alert for a webhook.

  1. Log on to Papertrail, and then on the Dashboard page, in the Searches field, click All Events. The All Systems page is displayed.
  2. At the bottom of the page, enter search terms in the Search field that you want an alert for, such as warning or error, click Search, and then click Save Search.
  3. In the Create a New Search field, enter a name for the search used in the Papertrail application, for example, My Webhook for Errors and Warnings, and then click Save & Setup an Alert.
  4. On the Create an Alert page, click Webhook. The Create Alert page is displayed.
  5. In the Alert Details section, in the Frequency field, select how frequent an alert is sent by Papertrail when an event matches your search query.
  6. In the Webhook Details section, in the URL field, enter the Kore.ai webhook URL for the alert, and then click Create Alert.
  7. The Create Alert page is closed and the alert is saved.

For more information, see Webhooks in the Papertrail documentation.
To setup real-time notifications in your messaging channel using a Papertrail webhook, for example, in the Kore.ai Messenger channel, click , click Get notified when…, click Log Search Updates, and then in the Setup Task dialog:

  • click the Activate button to generate a Webhook URL.
  • copy and save the URL, or click Email Instructions to send the URL to an email account. For more information, see Configuring Papertrail Webhooks.
  • optionally customize the Task Name 
  • optionally customize the Short Description
  • enable or disable Mute task notifications
  • and then click Finish.

Next Steps

After the webhook is configured, when any of the webhook events occur in Papertrail, a message is displayed in your preferred messaging channel.

Menu