OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Store
  5. Adding Bots
  6. Adding an Airbrake Bot

Adding an Airbrake Bot

Kore.ai provides integration for a built-in Airbrake Bot that you can use to display message notifications and execute tasks directly from the Kore.ai application. To use the Airbrake Bot, you just need to add the Bot to your Kore.ai account, and then configure the settings for the Bot, such as authentication to access Airbrake, and the notification messages that you want. This topic describes the Airbrake built-in Bot for Kore.ai. For more information about other Kore.ai Bots, see Adding Bots.

About the Kore.ai Bot for Airbrake

DIYAirbrakeLogoAirbrake is an application error reporting service that allows developers to build better software by providing detailed error reports in their applications. Airbrake provides insight to your applications in a production environment. Error reports describe what error happened, the portion of the code that caused the error, and allows the you to easily recreate the error for troubleshooting and fixing.

Integration Type Webhook – Connect to this Bot using a webhook integration where the web application pushes message notifications in near real time.
Category Developer Tools – This Bot is available in the Kore.ai application in the Developer Tools category.

 

Configuring Airbrake 

To configure an Airbrake webhook for Kore.ai, you must have an Airbrake account with administrator access as well as API access to configure a webhook. If you don’t, you’ll need to contact the Airbrake system administrator for your company. For more information, see Webhooks in the Airbrake documentation.
To get started configuring the webhook in Airbrake, you’ll need two things:

  1. The Kore.ai webhook URL provided when you set up an alert in your Kore.ai account for each alert that you want to enable in Airbrake.
  2. A valid Username and Password for an account with Airbrake API access.

The webhook URL is account-specific and cannot be transferred to any other account. This means that if you configure an Airbrake webhook using a test account, you will have to recreate the alert and get a new webhook URL to configure in Airbrake. The following URL is an example webhook URL.
https://app.kore.com/hooks/c6089802f36250c179dcb1aa29afd24c

Configuring Webhook

This procedure describes the steps in Airbrake to configure a webhook using a Kore.ai webhook URL endpoint.

  1. Log on to Airbrake, and then on the top menu bar, click Create new project. or select an existing project to add a webhook to.
  2. Click the Settings DIYSettingsIcon icon. The Edit Project page is displayed.
  3. On the left navigation menu, in the General Settings section, click Integrations, and then click Webhook. The Webhook Integration page is displayed.
  4. In the URL field, enter the Kore.ai webhook URL for the alert.
  5. Select Active to enable the webhook after save.
  6. Click Save to save the webhook configuration and close the dialog.

For more information, see Webhooks in the Airbrake documentation.
You can setup message notifications to your Kore.ai account using a Airbrake  webhook. Click , click Get notified when…, click Error notifications via Webhook, and then in the Setup Task dialog:

  • click the Activate button to generate a Webhook URL.
  • copy and save the URL, or click Email Instructions to send the URL to an email account. For more information, see Configuring Airbrake Webhooks.
  • optionally customize the Task Name 
  • optionally customize the Short Description
  • enable or disable Mute task notifications.

Note: By default, all events for this Bot generate Kore.ai alert messages. To reduce the number of notifications, this Bot may have filters that can be defined when you set up the alert in your Kore.ai account.

Next Steps

After the webhook is configured in Airbrake, when any of the events occur in Airbrake,a message is displayed on the Bots tab in the Messages section for the Kore.ai account.

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