Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Release Notes
Current Version
Previous Versions

Dialog Tasks
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
ML Engine
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
NLP Configurations
NLP Guidelines
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterence Testing
Batch Testing
Conversation Testing
Conversations Dashboard
Performance Dashboard
Custom Dashboards
Meta Tags
Dashboards and Widgets
Conversation Flows
NLP Metrics
Containment Metrics
Usage Metrics
Smart Bots
Universal Bots
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Manage Assistant
Plan & Usage
Usage Plans
Support Plans
Multilingual Virtual Assistants
Masking PII Details
IVR Settings
General Settings
Assistant Management
Data Table
Table Views
App Definitions

Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK

Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
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  3. Virtual Assistants
  4. Builder
  5. System Commands

System Commands

Using system commands user can define the bot behavior to some extent.

The following is the list of available commands

To manage sessions

  • You can terminate current task/intent using commands like “Discard“, “Terminate“, “End” etc. Any previous tasks that were on hold would be resumed.
  • You can terminate all tasks/intents for that particular session using commands like “Discard All“, “Terminate Everything“, “Clean All” etc.  You can also use the Refresh icon at the top of Talk to Bot window for the same purpose.
  • You, as a developer, can define your own discard commands using a custom concept named ~bot_commands_override_discard (see here for how). When the words in this concept are detected in the user utterance then the current task will be discarded without any further checks. Only these words will cause a discard to happen, and these must be the only words on the user utterance. An explicit reference to “all” in these command variations will ensure termination of all tasks, else only the current task will be terminated.

Be aware that if the bot recognizes any of these commands (except those defined in the custom concept) as a valid intent or entity value then priority would be given to the intent/entity recognized and the bot would process these phrases accordingly. The priority being – first intent then entity and lastly system command.

To manage accounts

Chances are end-user might want to change their account profile like revoke permissions or manage the alert subscriptions etc.

  • User can use manage account using commands like “Reactivate my account“, “manage my account“, etc.
  • Platform responds with a message to the user with a link.
  • The link can be used by the user to change:
    • Authorizations – The end-user can delete any authorizations and/or add new auth accounts. Especially useful when the user has multiple accounts and wants to revisit the auth account or if the given account authorization token has expired. In case the bot requires multiple authorizations each of these would be listed here.
    • Alert Task Settings – The end-user can unsubscribe by deleting the subscription or change the notification settings
    • Profile – this includes first name, last name and the preferred time zone.
  • This link would be generated ONLY when:
    • no intent matches the user utterance; and
    • the user utterance matches the pattern << [manage delete reactivate] [account connection] >>

NOTE: In case your virtual assistance has account related tasks, a proper training would ensure that this link is not sent to the end-user instead of the account-related task.

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