GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
Help & Learning Resources
Release Notes
Current Version
Recent Updates
Previous Versions
Deprecations
Request a Feature
CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
Mock Scenes
Dialog Tasks
Overview
Navigate Dialog Tasks
Build Dialog Tasks
Node Types
Overview
Intent Node
Dialog Node
Dynamic Intent Node
GenAI Node
GenAI Prompt
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections
Node Connections Setup
Sub-Intent Scoping
Entity Types
Entity Rules
User Prompts or Messages
Voice Call Properties
Knowledge AI
Introduction
Knowledge Graph
Introduction
Terminology
Build a Knowledge Graph
Manage FAQs
Knowledge Extraction
Import or Export Knowledge Graph
Prepare Data for Import
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Knowledge Graph Analysis
Answer from Documents
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
Panels
Session and Context Variables
Context Object
Intent Discovery
Train
NLP Optimization
ML Engine
Overview
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLP Configurations
NLP Guidelines
LLM and Generative AI
Introduction
LLM Integration
Kore.ai XO GPT Module
Prompts & Requests Library
Co-Pilot Features
Dynamic Conversations Features
Intelligence
Introduction
Event Handlers
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Default Standard Responses
Ignore Words & Field Memory
Test & Debug
Overview
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Conversation Testing Overview
Create a Test Suite
Test Editor
Test Case Assertion
Test Case Execution Summary
Glossary
Health and Monitoring
NLP Health
Flow Health
Integrations
Actions
Actions Overview
Asana
Configure
Templates
Azure OpenAI
Configure
Templates
BambooHR
Configure
Templates
Bitly
Configure
Templates
Confluence
Configure
Templates
DHL
Configure
Templates
Freshdesk
Configure
Templates
Freshservice
Configure
Templates
Google Maps
Configure
Templates
Here
Configure
Templates
HubSpot
Configure
Templates
JIRA
Configure
Templates
Microsoft Graph
Configure
Templates
Open AI
Configure
Templates
Salesforce
Configure
Templates
ServiceNow
Configure
Templates
Stripe
Configure
Templates
Shopify
Configure
Templates
Twilio
Configure
Templates
Zendesk
Configure
Templates
Agents
Agent Transfer Overview
Custom (BotKit)
Drift
Genesys
Intercom
NiceInContact
NiceInContact(User Hub)
Salesforce
ServiceNow
Configure Tokyo and Lower versions
Configure Utah and Higher versions
Unblu
External NLU Adapters
Overview
Dialogflow Engine
Test and Debug
Deploy
Channels
Publishing
Versioning
Analyze
Introduction
Dashboard Filters
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
Create Custom Dashboard Filters
LLM and Generative AI Logs
NLP Insights
Task Execution Logs
Conversations History
Conversation Flows
Conversation Insights
Feedback Analytics
Usage Metrics
Containment Metrics
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Team Collaboration
Plan & Usage
Overview
Usage Plans
Templates
Support Plans
Invoices
Authorization
Conversation Sessions
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Feedback Survey
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data
Overview
Data Table
Table Views
App Definitions
Data as Service
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
APIs & SDKs
API Reference
API Introduction
Rate Limits
API List
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
SDK Functions
SDK Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Data Tables and Views
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On (SSO)
Two-Factor Authentication (2FA)
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Channel Enablement
  5. Adding the Facebook Messenger Channel

Adding the Facebook Messenger Channel

To add the Facebook Messenger channel to your Virtual Assistant, you need a Facebook Developer account. With this account, you can configure the connection between Facebook Messenger and Kore.ai. Enabling the Facebook Messenger Channel on the Bot Builder helps your users chat with the Virtual Assistant using their Facebook accounts.

The steps to enable this channel are simple and summarized below:

  1. Create and set up a Facebook Messenger App.
  2. Configure the Webhook or Callback URL to send and receive messages.
  3. Subscribe to the app on the Facebook page using the Client ID and Client Secret.
  4. Submit the App for Approval.
  5. Enable the channel and complete the configuration on the Kore.ai XO Platform.

Step 1: Create and Set up a Facebook Messenger App

  1. Log in to the Facebook Developer Portal and click the My Apps top menu option.

Note: New users should register on the Facebook Developer Portal. Learn more.

  1. In the My Apps section, click Create App.
  2. In the Select an App Type window, select the Business tab, and click Next.
  3. In the Details section, enter the required details, and click Create App.
  4. Provide your account password in the Please re-enter your password window when prompted, and click Submit.
  5. Your App is now created and you are redirected to the Add products to your app page.
  6. Click Set Up on the Messenger tab.
  7. You now need to associate a page with the app. If you do not have a page, click Create New Page in the Access Tokens panel.
  8. Click Add or Remove Pages and follow the instructions to add your page.
  9. Click Generate Token.
  10. In the Token Generated window, select I understand and click Copy to copy the page Access Token.
  11. Click Done.
  12. Copy the Page ID of the Facebook page.
  13. On the Kore.ai XO Platform, navigate to Deploy > Channels > Facebook Messenger.
  14. Click the Configurations tab, and paste the Page Access Token and Page ID values you’ve copied.
  15. Navigate to Settings > Basic and configure the Privacy Policy URL and Terms of Service URL fields for the app.
  16. Click Save Changes.
  17. Enable the deployment of the app by changing App Mode: Development to Live.

Step 2: Configure the Webhook/Callback URL

To set up the webhook URL, follow the steps below:

  1. Copy the Webhook URL and Verify Token from the Kore.ai XO Platform’s channel configuration panel.
  2. On the Messenger Settings page of the Facebook Developer Portal, click Add Callback URL.
  3. Paste the copied values in the Edit Callback URL window, and click Verify and Save.
  4. The webhook URL is successfully set up.
  5. Click Add Subscriptions.
  6. Select messages, messaging_postbacks, messaging_optins, message_deliveries, and message_reads in the Edit Page Subscriptions window to select the webhook services.
  7. Click Save.

Step 3: Set up App ID and Secret

To configure the Client ID and Client Secret for the app, follow the steps below:

  1. On the Facebook Messenger Developer Portal, navigate to Settings > Basic.
  2. Copy the App ID and App Secret values.
  3. On the Kore.ai Bot Builder, navigate to the Configurations section of the Facebook Messenger channel and paste these values in their respective fields.

Step 4: Submit the App for Approval

Configure any other settings that Facebook might require, then submit the app for approval. Learn more.

Once approved, you can enable the Facebook Messenger channel for your assistant with the steps mentioned below.

Step 5: Enable the Channel

On the Kore.ai XO Platform, enable the Facebook Messenger channel to complete the integration. To enable follow the steps below:

  1. Navigate to Deploy > Channels > Facebook Messenger.
  2. Click the Configurations tab, and select YES for Enable Channel.
  3. Click Save.

After the channel is enabled and all configurations are verified, you can optionally publish the assistant to make it available for end-users, with the new channel. Learn more.

To learn more about adding other Channels to your Bot, please see Channel Enablement.

Adding the Facebook Messenger Channel

To add the Facebook Messenger channel to your Virtual Assistant, you need a Facebook Developer account. With this account, you can configure the connection between Facebook Messenger and Kore.ai. Enabling the Facebook Messenger Channel on the Bot Builder helps your users chat with the Virtual Assistant using their Facebook accounts.

The steps to enable this channel are simple and summarized below:

  1. Create and set up a Facebook Messenger App.
  2. Configure the Webhook or Callback URL to send and receive messages.
  3. Subscribe to the app on the Facebook page using the Client ID and Client Secret.
  4. Submit the App for Approval.
  5. Enable the channel and complete the configuration on the Kore.ai XO Platform.

Step 1: Create and Set up a Facebook Messenger App

  1. Log in to the Facebook Developer Portal and click the My Apps top menu option.

Note: New users should register on the Facebook Developer Portal. Learn more.

  1. In the My Apps section, click Create App.
  2. In the Select an App Type window, select the Business tab, and click Next.
  3. In the Details section, enter the required details, and click Create App.
  4. Provide your account password in the Please re-enter your password window when prompted, and click Submit.
  5. Your App is now created and you are redirected to the Add products to your app page.
  6. Click Set Up on the Messenger tab.
  7. You now need to associate a page with the app. If you do not have a page, click Create New Page in the Access Tokens panel.
  8. Click Add or Remove Pages and follow the instructions to add your page.
  9. Click Generate Token.
  10. In the Token Generated window, select I understand and click Copy to copy the page Access Token.
  11. Click Done.
  12. Copy the Page ID of the Facebook page.
  13. On the Kore.ai XO Platform, navigate to Deploy > Channels > Facebook Messenger.
  14. Click the Configurations tab, and paste the Page Access Token and Page ID values you’ve copied.
  15. Navigate to Settings > Basic and configure the Privacy Policy URL and Terms of Service URL fields for the app.
  16. Click Save Changes.
  17. Enable the deployment of the app by changing App Mode: Development to Live.

Step 2: Configure the Webhook/Callback URL

To set up the webhook URL, follow the steps below:

  1. Copy the Webhook URL and Verify Token from the Kore.ai XO Platform’s channel configuration panel.
  2. On the Messenger Settings page of the Facebook Developer Portal, click Add Callback URL.
  3. Paste the copied values in the Edit Callback URL window, and click Verify and Save.
  4. The webhook URL is successfully set up.
  5. Click Add Subscriptions.
  6. Select messages, messaging_postbacks, messaging_optins, message_deliveries, and message_reads in the Edit Page Subscriptions window to select the webhook services.
  7. Click Save.

Step 3: Set up App ID and Secret

To configure the Client ID and Client Secret for the app, follow the steps below:

  1. On the Facebook Messenger Developer Portal, navigate to Settings > Basic.
  2. Copy the App ID and App Secret values.
  3. On the Kore.ai Bot Builder, navigate to the Configurations section of the Facebook Messenger channel and paste these values in their respective fields.

Step 4: Submit the App for Approval

Configure any other settings that Facebook might require, then submit the app for approval. Learn more.

Once approved, you can enable the Facebook Messenger channel for your assistant with the steps mentioned below.

Step 5: Enable the Channel

On the Kore.ai XO Platform, enable the Facebook Messenger channel to complete the integration. To enable follow the steps below:

  1. Navigate to Deploy > Channels > Facebook Messenger.
  2. Click the Configurations tab, and select YES for Enable Channel.
  3. Click Save.

After the channel is enabled and all configurations are verified, you can optionally publish the assistant to make it available for end-users, with the new channel. Learn more.

To learn more about adding other Channels to your Bot, please see Channel Enablement.

Menu