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  5. Setting Up Authorization using oAuth v2 password grant

Setting Up Authorization using oAuth v2 password grant

The following illustration is an example of the oAuth v2 password grant authorization type fields that you must define to enable a customized authorization for your Bot.

To define a custom authorization, select oAuth v2 password grant in the Authorization Type field. Then specify a Name for the authorization to be displayed in the Bot builder user interface.

Defining Tenancy

If required, in the Subdomain section, select Yes if the base URL for a web application or user interface the uses a tenant name in the URL. For example, kore is the tenant organization for a web service using tenants as www.kore.someCompany.com.

In the following example configuration, the tenancy URL contains the {tenant} organization placeholder.

Adding Authorization Fields

By default, authorization fields are configured as part of the header of the Bot request message. If your Bot request requires additional authorization fields or the expected authorization is not part of the header, for example, social security number or PIN, click Add in the Authorization Fields section and then define the fields as shown in the following illustration.

In the Field Type field, you can select one of the following depending on where in the Bot request message and the type of authorization fields that are required.

  • Header – The Bot expects the authorization fields as part of the header of the request.
  • Payload – The Bot expects the authorization fields as part of the content of the body of the request.
  • Query String – The Bot expects the authorization fields as a query in the body of the request.
  • Path Param – The Bot expects the authorization fields as part of the URL path for the request.

In the Field Key field, enter the name of the field for the selected Field Type.

In the Field Value field, enter the value for the Field Key specified.

Click Add. The new authorization field is added in the Authorization Fields section.

To add additional authorization fields, click Add in the Authorizations Fields section.

Adding IDP Form Fields to the Authorization Form

If the default username and password fields do not meet your needs for authorization input, you can add custom fields displayed to the end-user by adding authorization IDP form fields. You can use these form fields, for example, if a PIN code is required in the authentication process.

To add fields on the authorization form, click Add in the IDP Form Fields section. The following illustration is an example of a definition to add a password field to the authorization dialog.

The following table describes the fields used to define an authorization IDP form field.

Title of Field Specify the name of the field displayed to the end-user in the authentication dialog.
Field Key The value represents the end-user input value to the authenticating service.
Help Hint The help text displayed in the field to describe what should be entered into the field.
Field Type When Advanced Options is selected, specify the type of field displayed in the end-user interface to collect the user input assigned as the value for the Field Key, one of:

  • Textbox
  • Password
Mandatory When Advanced Options is selected, select if the end-user must define this field to complete authentication.
Data Type When Advanced Options is selected, specify the type of data expected as input from the end-user, for example, String.
Visibility When Advanced Options is selected, specify if the authentication field should be visible, hidden, or displayed as read-only.

Defining the Token URL

In the Token URL field, optionally define a URL that can be used to test the authentication settings from Bot Builder before you deploy the Bot with the authorization mechanism. You can use dynamic fields, path parameter fields, query fields, and so forth, to define the test URL, for example,


In the Token URL Method field, select the HTTP request method type for the Token URL. One of PUT, POST, PATCH, DELETE, and GET.

In the Token URL Content Type field, select the content type expected from the Token URL. One of: JSON, RSS, XML, URL Encoded JSON, CSV, Text, Twitter Encoded JSON, Multipart/Form-data,Multipart/Related, or Oracle ADF.

In the Access Using a Connector section, select Yes to enable access for Kore.ai Bots using the Kore.ai Connector agent. If your domain does not have any active Kore.ai Connectors defined, a warning message is displayed to contact the Bots Admin Console System Administrator. For more information, see Using the Kore.ai Connector in the Bots Admin Console documentation.

Click Save Auth to save the authorization settings and close the New Authorization Mechanism dialog.

Testing the Authorization 

After you save the authentication, if you defined an Authorization URL for your new authorization type, you can test your authorization definition on the Authentication page when you click Test Authorization before continuing to develop the remain steps of your Bot. When you click Test Authorization, the Test Authorization dialog is displayed and populated with the URL you specified in the Authorization Check URL section.

Click Test to begin the authorization test. When the validation of authentication is complete, the Test Authorization dialog is closed and the results of the validation, either success or failed, is displayed to the immediate right of the Test Authorization button. If the authorization fails, the Auth Test Failed message is displayed along with the Headers and Response tabs as shown in the following illustration.

Test Authorization Failure Dialog

Next Steps

The Kore.ai Bots Platform supports the following authentication types as well:

  • Basic Auth – A standard protocol to collect username and password information. Kore.ai uses SSL encryption in combination with basic authentication to help secure end-user information. For more information, see Setting Up Authorization using Basic Auth.
  • OAuth v1 – Enables web applications or web services to access protected resources using an API without end-users having to disclose their log on credentials to Kore.ai. For more information, see Setting Up Authorization using OAuth v1.
  • OAuth v2 – The newest version of OAuth protocol focusing on specific authorization flows for web applications and web services. For more information, see Setting Up Authorization using OAuth v2.
  • API Key – An identification and authorization token generated or provided by a web application or web service used to identify the incoming application request, and in some cases, also provides authentication for secure access. For more information, see Setting Up Authorization using an API Key.
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