Integrations

The Zendesk Agent integration allows you to hand off AI Agent conversations to live agents on Zendesk. The AI Agent acts as an intermediary between users and Zendesk agents.​ Configuration On Zendesk Sign in to your Zendesk account and navigate to Admin Center > Apps and integrations > Integrations >…

As part of your Virtual Assistant design, you can choose the scenarios where you want to hand off the conversation to human agents. As part of this hand-off, it is important to pass the current conversation context to the Agent Hand-off / CCaaS system. This information can be used in…

ServiceNow helps you build digital workflows on a single, unified platform. Kore.ai XO Platform’s ServiceNow Agent integration allows you to seamlessly hand off the virtual assistant conversations to your live agents on ServiceNow.  This post provides the configuration steps to enable the ServiceNow Agent integration for Utah, Vancouver, and higher…

The Kore.ai XO Platform lets you easily connect with your Here instance to find locations by text. Learn more about Here. This document explains how to authorize and enable the Here action and install the pre-built templates. Authorizations Supported The Kore.ai XO Platform supports API key authentication to allow Here…

The Kore.ai XO Platform lets you easily connect with your Bitly instance to shorten any long URLs. Learn more about Bitly. This document explains how to authorize and enable the Bitly action and install the pre-built templates. Authorizations Supported The Kore.ai XO Platform supports API key authentication to allow Bitly…

You can use the Prebuilt Action Templates from your Bitly integration to auto-create dialog tasks and test them using the Talk to Bot option. Steps to create a dialog task using Bitly action templates: Go to Build > Conversation Skills > Dialog Tasks. Click Create Dialog Task. On the Dialog…

You can use the Prebuilt Action Templates from your Here integration to auto-create dialog tasks and test them using the Talk to Bot option. Steps to create a dialog task using Here action templates: Go to Build > Conversation Skills > Dialog Tasks. Click Create a Dialog Task. On the…

Anthropic Claude-1 and Claude-Instant 1 are advanced language models designed to assist developers in generating high-quality text. Developed by AI researchers, these models provide a strong foundation for natural language understanding and generation, enabling innovative applications and advancements in AI language technology. The XO Platform lets you easily connect with…

You can use the Prebuilt Action Templates from your Asana integration to auto-create dialog tasks and test them using the Talk to Bot option. Steps to create a dialog task using Asana action templates: Go to Build > Conversation Skills > Dialog Tasks. Click Create a Dialog Task. On the…

The Kore.ai XO Platform lets you easily connect with your Asana instance to find information regarding projects, users, and tasks. Learn more about Asana. This document explains how to authorize and enable the Asana action and install the pre-built templates. Authorizations Supported The Kore.ai XO Platform supports basic authentication to…