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  4. Analyzing Your Bot

Analyzing Your Bot

Kore.ai provides two ways to aid in Analyzing your Bot performance:

  • Dashboard: This page gives you –
    • a bird’s eye view of all the bot configuration and capabilities, and
    • view real-time and standard dashboards on your Bot’s performance
  • Conversation Flows: This can be used to visualize the journey of various bot user interactions across conversation sessions in a given time period. This helps developers understand what are the frequently used tasks of their bot, how users are invoking these tasks, popular task execution paths, dropout points etc.
  • Metrics: The Analyze page helps you
    • gain in-depth insights into your bot’s performance in identifying and executing tasks, and
    • get a summarized view of bot conversations, intents detected, drop-offs  with the complete bot-user conversation presented as a flow diagram

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