Kore.ai provides two ways to aid in Analyzing your Bot performance:
- Dashboard: This page gives you –
- a bird’s eye view of all the bot configuration and capabilities, and
- view real-time and standard dashboards on your Bot’s performance
- Conversation Flows: This can be used to visualize the journey of various bot user interactions across conversation sessions in a given time period. This helps developers understand what are the frequently used tasks of their bot, how users are invoking these tasks, popular task execution paths, dropout points etc.
- Metrics: The Analyze page helps you
- gain in-depth insights into your bot’s performance in identifying and executing tasks, and
- get a summarized view of bot conversations, intents detected, drop-offs with the complete bot-user conversation presented as a flow diagram