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  5. Delete Customer Data API

Delete Customer Data API

Used to delete customer data.

This API requires JWT generated by an application created only from Bot Admin Console.
To use this API, app needs the Admin API Scope of Delete Users Data under Bot Analytics.

DELETE https://{{host}}/api/public/bot/eraseUsersData

NOTE: This feature was introduced in ver7.1 of the platform.

Delete User will not be processed if:

  • The requested user is an account owner of or belongs to one or more accounts.
  • The requested user is the bot owner or co-developer for one or more bots.

Query Parameters

Parameter Description
host Environment URL, for example,

Body Parameters

Parameter Description
userIds The array of user Ids whose details have to be deleted, for example, [“userId1”, “userId2”]. Can be user email id or enterprise assigned unique id. Post v7.3, you can use the channel user ids also. The following are acceptable values for this field:

  • Kore generated ‘user id’ ie. ’email address’ in case of enterprise users and ‘u-id’ for the rest.
  • Channel_user_id ie. the user identity that the channel has provided to the platform
  • Both channel_id and channel_user_id  where Channel_id refers to the unique identified for each of the supported channels
botIds The array of bot Ids from where the user details have to be deleted, for example, [“botId1”, “botId2”]


Determines if the specified users details have to be removed from all the Bots. Set to true or false.


Invoke the API with JWT in the header with the following syntax:

auth: {{JWT}}

Response Content Type


Sample Request

curl -X POST \
  -H 'Content-Type: application/json' \
  -d '{
  	userIds: ["userId1","userId2","userId3"],
	botIds: ["botId1","botId2","botId3"]
        RemoveDataFromAllBots: true   // optional

Sample Response

  "requestId": "eud-123",
  "status"”: "in-progress"