GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Help & Learning Resources
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations
Request a Feature
CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
Mock Scenes
Dialog Tasks
Overview
Navigate Dialog Tasks
Build Dialog Tasks
Nodes & Connections
Overview
Node Types
Intent Node
Dialog Node
Entity Node
Entity Rules
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections Setup
Context Object
Sub-Intent Scoping
User Prompts
Voice Call Properties
Dialog Task Management
Event Handlers
Supported Entity Types
Supported Company Names
Supported Colors
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Create Node Structure
Build the Graph
Add FAQs
Add FAQs from an Existing Source
Run a Task
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update Knowledge Graph
Introduction
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Analysis
Knowledge Graph Import and Export
Prepare Data for Import
From a CSV File
From a JSON File
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
Panels
Train
NLP Optimization
ML Engine
Overview
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Default Standard Responses
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Test & Debug
Overview
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Health and Monitoring
Deploy
Channels
Publishing
Versioning
Analyze
Introduction
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
NLP Insights
Conversations History
Conversation Flows
Analytics Dashboard Filters
Usage Metrics
Containment Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data as Service
Data Table
Table Views
App Definitions
Sharing Data Tables or Views
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Configure Agent Transfer
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. API Guide
  5. Conversation History API

Conversation History API

To fetch the conversational messages between the bot and user in reverse chronological order. This API supports pagination. You can provide offset/skip and limit to get a certain number of messages at a time.

This is a newer version of the old API which will soon be deprecated. This revised API addresses the limitation of the older version on Botkit enablement or Agent Transfer.

Method GET
Endpoint https://{{host}}/api/public/bot/{{BotID}}/getMessages?userId={{userID}}&skip=10&limit=10
Content Type application/json
Authorization

auth: {{JWT}}

See How to generate the JWT Token.

API Scope
  • Bot Builder: Chat History
  • OR

  • Admin Console: Bot Analytics > Chat History
Note A POST API call can also be used to include Session-Id and MetaTags in the retrieved Conversation History.
POST https://{{host}}/api/public/bot/{{BotID}}/getMessages
and https://{{host}}/api/public/getMessages for Bot Admin Console.

Path Parameters

Parameter Required/Optional Description
host Required Environment URL, for example, https://bots.kore.ai
BotID Optional Bot ID or Stream ID. You can access it from the General Settings page of the bot.

 

Sample Request

curl -X GET \
'https://bots.kore.ai/api/public/bot/{{BotId}}/getMessages?userId=u-XXX-XXX&
channelType=facebook&dateFrom=2019-04-01&dateTo=2019-04-05' \ 
-H 'auth: {{YOUR_JWT_ACCESS_TOKEN}}'

Sample Request for POST call

curl -X POST \
  https://bots.kore.ai/api/public/getMessages \
  -H 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
  -d '{
        userId           : u-xxxx-xxxxx-xxxx
	skip             : 0,                           
	limit            : 100,                       
	dateFrom         : “2019-04-01”  (or)  “2019-04-01T13:25:58.515Z”,
	dateTo           : “2019-04-01”  (or)  “2019-04-01T13:25:58.515Z”,
	channelType      : “rcs”,
	sessionId        : [“5eadxxxxxxxxxxxxx”,”5ebxxxxxxxxxxxxxxx”],
	tags	         : {
		          and   : [
			            {
			              “name”  : ”tagname”,
			              “values”  : [“tagvalue1”,”tagvalue2”],
                                      “type”    : “tagtype” // user/message/session	
                                     },
                                   {
                                    “name”  : ”tagname”,
    			            “values”  : [“tagvalue1”,”tagvalue2”],
                                    “type”    : “tagtype”  // user/message/session	
                                   }
                                  ]	
                       }
           }

 

Body Parameters

Parameter Required/Optional Description
userId

required for GET call

optional for POST call

The ID of the user whose conversation history to access. Can be user email id or enterprise assigned unique id.
skip/offset optional The number of messages to be skipped.
limit optional The number of messages to be shown on each page.
forward optional

Takes boolean values true/false. Specifies the direction of the messages to be retrieved.

  • If the value is true, then the conversation history is retrieved in the order old to the most recent one.
  • If the value is false, then the conversation history is retrieved in the reverse order i.e, the most recent to the oldest message
dateFrom optional Takes the date format yyyy-mm-dd
(or) yyyy-mm-ddThh:mm:ss.msZ
eg:2019-04-01 (or) 2019-04-01T13:25:58.515ZIf not provided, calculated as 7 days behind dateTo.
Note: This field cannot be used in combination with msgId.
dateTo optional Takes the date format yyyy-mm-dd
(or) yyyy-mm-ddThh:mm:ss.msZ
eg:2019-04-01 (or) 2019-04-01 T13:26:05.598ZIf not provided, calculated as 7 days from dateFrom. If dateFrom is also not provided then set to Today.
Note: This field cannot be used in combination with msgId
channelType optional

Name of the channel of whose conversation history is needed, default is ‘rtm’ .

Accepted channel types are:

  • “skypeforbusiness”,
  • “msteams”,
  • “twitter”,
  • “spark”,
  • “rtm”,
  • “facebook”,
  • “slack”,
  • “skype”,
  • “kore”,
  • “email”,
  • “sms”,
  • “wfacebook”,
  • “ringcentral”,
  • “jabber”,
  • “yammer”,
  • “alexa”,
  • “twiliovoice”,
  • “telegram”,
  • “ivr”,
  • “ivrVoice”,
  • “line”,
  • “liveperson”,
  • “googleactions”,
  • “hangoutchat”,
  • “mattermost”,
  • “rcs”.

Note: In case of multi-webhook channel configuration, “ivr” will give the conversations for the first WebHook instance. For those related to other instance, specify the ivrInstID, you can get it from the WebHook URL which is of the form: {{host_url}}/chatbot/hooks/{{BotId}}/hookInstance/{{ivrInstID}})

msgId optional

A specific Message-Id if known. This would fetch the records starting from that message either forward or backward depending upon the direction (see below) requested.

In case only the specific conversation is required, set the limit to 1

Note: This field cannot be used in combination with dateFrom and dateTo.

direction optional when msgId is given
  • <0 reverse
  • =0 bidirectional
  • >0 forward

Default direction is forward.

sessionId optional A specific Session-Id if known. Refer here to obtain the session id
tags optional Meta tags to filter the conversations.

Note: The duration between dateTo and dateFrom should be less than 7 days, else an error will be thrown.

 

Sample Response

{
    "total": 1,
    "moreAvailable": false,
    "messages": [
        {
            "_id": "ms-e172XXXXXX9a492cd2",
            "type": "outgoing",
            "status": "pending",
            "lmodifiedOn": "2019-04-01T13:25:58.512Z",
            "createdBy": "u-dfb0a15XXXXXXXXX6afa4c74d",
            "channels": [
                {
                    "type": "rcs"
                }
            ],
            "components": [
                {
                    "_id": "cp-4fbXXXXXXXXXX6ebdd586531",
                    "cT": "text",
                    "data": {
                        "text": "Thanks! I now have access to your Kore Assistant account. Don’t worry, I never access your account without you asking me to do something for you."
                    },
                    "thumbnails": []
                }
            ],
            "botId": "st-fe7XXXXXX6e115e94c",
            "orgId": "o-5a64XXXXXXXXXa58cd43460c3",
            "accountId": "5c9c95bXXXXX23c523dbc",
            "isBB": 1,
            "ms": 1,
            "chnl": "rcs",
            "createdOn": "2019-04-01T13:25:58.515Z",
            "timestampValue": 1554125158515,
            "__v": 0,
            "resourceid": "messagestore",
            "tags": {
                "messageTags": [],
                "userTags": [
                    {
                        "value": "+919346804623",
                        "name": "RCSID"
                    }
                ],
                "sessionTags": []
            }        }
    ]
}

Sample Response from POST call:

{
  "total": 1,
  "moreAvailable": false,
  "messages"  : [
                {
                  "_id": "ms-xxxxxxxxxxxxxxxxxxxx",
                  "type": "incoming",
                  "status": "sent to cs",
                  "createdBy":"u-xxxxxxxxxxxxxxxxxxx",
                  "lmodifiedBy": u-xxxxxxxxxxxxxxxxxxx",
                  "lmodifiedOn": "2019-04-10T10:21:45.103Z",
                  "channels": [
                     {
                      "type": "rtm"
                        }
                     ],
                  "botId":"st-xxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
                  "orgId": “o-xxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
                  "accountId": "5xxxxxxxxxxxxxxxxxxxxxxxx",
                  "isBB": 0,
                  "ms": 1,
                  "channel": "rtm",
                  "components": [
                    {
                      "_id":"cp-xxxxxxxxxxx",
                      "cT": "text",
                      "data": {
                          "text": "23"
                           },
                      "thumbnails": []
                      }
                    ],
                    "createdOn": "2019-04-10T10:21:45.106Z",
                    "timestampValue": 1554891705106,
                    "__v": 0,
                    "sessionId": "5cadbefc6a81a71559f6bece"
               }
             ]
 }
Menu