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  1. Home
  2. Docs
  3. Virtual Assistants
  4. API Guide
  5. Conversation History API

Conversation History API

To fetch the conversational messages between the bot and user in reverse chronological order. This API supports pagination. You can provide offset/skip and limit to get a certain number of messages at a time.

This is a newer version of the old API which will soon be deprecated. This revised API addresses the limitation of the older version on Botkit enablement or Agent Transfer.

Method GET
Endpoint https://{{host}}/api/public/bot/{{BotID}}/getMessages?userId={{userID}}&skip=10&limit=10
Content Type application/json

auth: {{JWT}}

See How to generate the JWT Token.

API Scope
  • Bot Builder: Chat History
  • OR

  • Admin Console: Bot Analytics > Chat History
Note A POST API call can also be used to include Session-Id and MetaTags in the retrieved Conversation History.
POST https://{{host}}/api/public/bot/{{BotID}}/getMessages
and https://{{host}}/api/public/getMessages for Bot Admin Console.

Path Parameters

Parameter Required/Optional Description
host Required Environment URL, for example,
BotID Optional Bot ID or Stream ID. You can access it from the General Settings page of the bot.


Sample Request

curl -X GET \
channelType=facebook&dateFrom=2019-04-01&dateTo=2019-04-05' \ 

Sample Request for POST call

curl -X POST \ \
  -H 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
  -d '{
        userId           : u-xxxx-xxxxx-xxxx
	skip             : 0,                           
	limit            : 100,                       
	dateFrom         : “2019-04-01”  (or)  “2019-04-01T13:25:58.515Z”,
	dateTo           : “2019-04-01”  (or)  “2019-04-01T13:25:58.515Z”,
	channelType      : “rcs”,
	sessionId        : [“5eadxxxxxxxxxxxxx”,”5ebxxxxxxxxxxxxxxx”],
	tags	         : {
		          and   : [
			              “name”  : ”tagname”,
			              “values”  : [“tagvalue1”,”tagvalue2”],
                                      “type”    : “tagtype” // user/message/session	
                                    “name”  : ”tagname”,
    			            “values”  : [“tagvalue1”,”tagvalue2”],
                                    “type”    : “tagtype”  // user/message/session	


Body Parameters

Parameter Required/Optional Description

required for GET call

optional for POST call

The ID of the user whose conversation history to access. Can be user email id or enterprise assigned unique id.
skip/offset optional The number of messages to be skipped.
limit optional The number of messages to be shown on each page.
forward optional

Takes boolean values true/false. Specifies the direction of the messages to be retrieved.

  • If the value is true, then the conversation history is retrieved in the order old to the most recent one.
  • If the value is false, then the conversation history is retrieved in the reverse order i.e, the most recent to the oldest message
dateFrom optional Takes the date format yyyy-mm-dd
(or) yyyy-mm-ddThh:mm:ss.msZ
eg:2019-04-01 (or) 2019-04-01T13:25:58.515ZIf not provided, calculated as 7 days behind dateTo.
Note: This field cannot be used in combination with msgId.
dateTo optional Takes the date format yyyy-mm-dd
(or) yyyy-mm-ddThh:mm:ss.msZ
eg:2019-04-01 (or) 2019-04-01 T13:26:05.598ZIf not provided, calculated as 7 days from dateFrom. If dateFrom is also not provided then set to Today.
Note: This field cannot be used in combination with msgId
channelType optional

Name of the channel of whose conversation history is needed, default is ‘rtm’ .

Accepted channel types are:

  • “skypeforbusiness”,
  • “msteams”,
  • “twitter”,
  • “spark”,
  • “rtm”,
  • “facebook”,
  • “slack”,
  • “skype”,
  • “kore”,
  • “email”,
  • “sms”,
  • “wfacebook”,
  • “ringcentral”,
  • “jabber”,
  • “yammer”,
  • “alexa”,
  • “twiliovoice”,
  • “telegram”,
  • “ivr”,
  • “ivrVoice”,
  • “line”,
  • “liveperson”,
  • “googleactions”,
  • “hangoutchat”,
  • “mattermost”,
  • “rcs”.

Note: In case of multi-webhook channel configuration, “ivr” will give the conversations for the first WebHook instance. For those related to other instance, specify the ivrInstID, you can get it from the WebHook URL which is of the form: {{host_url}}/chatbot/hooks/{{BotId}}/hookInstance/{{ivrInstID}})

msgId optional

A specific Message-Id if known. This would fetch the records starting from that message either forward or backward depending upon the direction (see below) requested.

In case only the specific conversation is required, set the limit to 1

Note: This field cannot be used in combination with dateFrom and dateTo.

direction optional when msgId is given
  • <0 reverse
  • =0 bidirectional
  • >0 forward

Default direction is forward.

sessionId optional A specific Session-Id if known. Refer here to obtain the session id
tags optional Meta tags to filter the conversations.

Note: The duration between dateTo and dateFrom should be less than 7 days, else an error will be thrown.


Sample Response

    "total": 1,
    "moreAvailable": false,
    "messages": [
            "_id": "ms-e172XXXXXX9a492cd2",
            "type": "outgoing",
            "status": "pending",
            "lmodifiedOn": "2019-04-01T13:25:58.512Z",
            "createdBy": "u-dfb0a15XXXXXXXXX6afa4c74d",
            "channels": [
                    "type": "rcs"
            "components": [
                    "_id": "cp-4fbXXXXXXXXXX6ebdd586531",
                    "cT": "text",
                    "data": {
                        "text": "Thanks! I now have access to your Kore Assistant account. Don’t worry, I never access your account without you asking me to do something for you."
                    "thumbnails": []
            "botId": "st-fe7XXXXXX6e115e94c",
            "orgId": "o-5a64XXXXXXXXXa58cd43460c3",
            "accountId": "5c9c95bXXXXX23c523dbc",
            "isBB": 1,
            "ms": 1,
            "chnl": "rcs",
            "createdOn": "2019-04-01T13:25:58.515Z",
            "timestampValue": 1554125158515,
            "__v": 0,
            "resourceid": "messagestore",
            "tags": {
                "messageTags": [],
                "userTags": [
                        "value": "+919346804623",
                        "name": "RCSID"
                "sessionTags": []
            }        }

Sample Response from POST call:

  "total": 1,
  "moreAvailable": false,
  "messages"  : [
                  "_id": "ms-xxxxxxxxxxxxxxxxxxxx",
                  "type": "incoming",
                  "status": "sent to cs",
                  "lmodifiedBy": u-xxxxxxxxxxxxxxxxxxx",
                  "lmodifiedOn": "2019-04-10T10:21:45.103Z",
                  "channels": [
                      "type": "rtm"
                  "orgId": “o-xxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
                  "accountId": "5xxxxxxxxxxxxxxxxxxxxxxxx",
                  "isBB": 0,
                  "ms": 1,
                  "channel": "rtm",
                  "components": [
                      "cT": "text",
                      "data": {
                          "text": "23"
                      "thumbnails": []
                    "createdOn": "2019-04-10T10:21:45.106Z",
                    "timestampValue": 1554891705106,
                    "__v": 0,
                    "sessionId": "5cadbefc6a81a71559f6bece"