Virtual Assistants Overview
Natural Language Processing (NLP)
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Knowledge AI
Knowledge Graph
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Build Knowledge Graph
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Traits, Synonyms, and Stop Words
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Edit and Delete Terms
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Smart Bots
Universal Bots
Universal Bot Definition
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Training a Universal Bot
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Enabling Languages
Manage Assistant
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Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Feedback Survey
Masking PII Details
IVR Settings
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Assistant Management
Manage Namespace
Data Table
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App Definitions
Data as Service
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Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
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Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism
Widget SDK Tutorial
Web SDK Tutorial
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Data Tables and Views
Assistant Management
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On (SSO)
Two-Factor Authentication (2FA)
Security Settings
Cloud Connector
  1. Home
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  3. Virtual Assistants
  4. Overview
  5. About the Experience Optimization Platform

About the Experience Optimization Platform


What Is the Experience Optimization (XO) Platform?

The XO Platform is an AI-powered, enterprise, end-to-end platform that designs, builds, trains, analyzes, and manages AI-powered virtual assistants. provides a scalable, secure, and repeatable foundation to create assistants that leverage award-winning Natural Language Processing (NLP) engines to perform a wide range of intelligent tasks, including communication with people and systems. This is achievable thanks to technologies that combine multiple intelligence methods to understand human communication, intentions, sentiment and emotions.  

The virtual assistants developed with the XO on multiple communication channels and benefit from pre-built integrations with several enterprise backend systems. The platform is open and scalable, which enables enterprises to extend their capabilities as their business grows.

Major Features

Proprietary, Multi-Engine NLP Approach takes a unique multi-engine approach to NLP, each of which has its own specialized capabilities, thus addressing the inherent weaknesses of any one individual model.

This approach allows you to create intelligent Virtual Assistants that understand human intent, handle complex back-and-forth conversations, and complete tasks. Our Virtual Assistants can also analyze user utterances for emotion and sentiment, retain context at various levels, and decide when to seamlessly hand over conversations to humans.

GUI-based Dialog Builder and Task Execution Framework provides a visual dialog builder that helps you quickly and easily design conversation paths, create conditional nodes to handle multiple intents and sub-intents, and pause and resume scenarios. It also allows you to set up connections with external systems for seamless data exchange.

Our platform provides a simple, yet powerful API-based integration framework that saves developers from writing complex custom code, implementing third-party integration suites, or setting up enterprise service buses for every Virtual Assistant. The platform also allows VAs to systematically adhere to channel-specific nuances related to message formatting, authorization, authentication, and more.

Virtual Assistant Training for Business Readiness provides everything you need to test your VAs and train them to interpret diverse human expressions, including a deterministic (fundamental meaning) model and a probabilistic (machine learning) model that you can use either separately or together.

Define user utterances, synonyms, and patterns to train your model for intent detection. Manage your model using NLP thresholds that best suit your unique VA use case.

You can also enhance the basic VA capabilities by adding FAQs, traits, context tags, and sentiment analysis for a more personalized experience. 

Omnichannel Presence

Communicate with your virtual assistant via the conversational channel of your choice. The XO Platform provides access to 30+ enterprise, social, live chat, SMS or email channels, voice assistants, websites, and mobile apps using a centralized configuration area. It offers flexibility to customize responses and uses the unique UI elements of each channel.

Some examples include:

  • Facebook Messenger,
  • Web Chat,
  • IVR Systems,
  • Google Assistant,
  • Alexa.

Virtual Assistant Analytics and Dashboards provides all the data and visualization tools you need to measure and analyze your VA performance, and helps build a deeper understanding of employee and customer behavior.

Understand users’ interactions with your VAs and track your Virtual Assistant’s performance through VA engagement, conversational analytics, and functional analytics, all from a centralized dashboard. 

To ensure you build the best VA, the Kore XO Platform offers actionable insights such as custom segmentation, seamless data extraction, support for custom reports, and custom data visualizations.

Virtual Assistant and User Administration

Manage all your virtual assistants and users from a single, comprehensive web application.

Enroll users, create a granular VA builder, assign VA administration roles, and create groups to easily manage assignments at scale. Selective Virtual Assistant publishing and assignments, maker-checker options, and secure API access to platform features ensure you retain control over the complete creation of your VA and deployment lifecycle.

Stay in control while ensuring transparency and performance through logs of all chat transcripts and VA changes. Every action is well documented and accessible, with full administrative lifetime control. 

Multi-Layered Security and Compliance provides a secure platform to build, deploy, and manage Virtual Assistants. It comes with rigorous security standards and practices, solid encryption, and built-in enterprise-class security and compliance across all components, layers, and interactions.

Our SOC Type 1 certified platform provides powerful mechanisms to protect and mask sensitive user information. It uses industry-standard SSO to integrate with enterprise authentication, encrypts data during transit as well as at rest, and is compliant with the latest industry standards.

We also maintain rigorous internal security practices at all times, regularly perform detailed penetration testing activities, and routinely refine our technical, administrative, and physical safeguards to provide an environment that is safe for enterprises of all shapes and sizes.

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