Consumers are more likely to engage with your bot if it can communicate in their preferred language. Kore.ai Bots Platform supports enabling multiple languages for a bot without having to rebuild the bot definitions. You can build the bot in your preferred language and then enable one or more supported languages. As part of enabling the language, the platform automatically translates all Standard Responses and you can then translate various other bot elements in the new language.
Bots Platform currently supports the following languages:
- Chinese Simplified
- Chinese Traditional
- Finnish (post v6.4 release)
Selecting the Default Bot Language
You can choose a default language for the bot while creating it (see image below). Bot communicates with the user in the default language until the user’s language is identified. If the bot supports the user’s language, it switches to that language for the current or all of the following user sessions, depending on bot’s Language settings.