On the Enterprise Key page in the Security & Control module of the Bots Admin Console, you can view, or regenerate your enterprise data encryption key.

By default, enterprise data, including user data, is automatically encrypted using this key when stored on Kore.ai servers. The encryption key is reissued every 60 days, or whenever manually refreshed by an admin.

To generate a new enterprise data encryption key, click Refresh.

Bring Your Own Key (BYOK)

Bring Your Own Key (BYOK) encryption in Kore’s public cloud SaaS gives enterprises complete control over their encryption keys while protecting sensitive data. With BYOK, organizations use their own Customer Master Keys (CMKs) to encrypt application and bot data, ensuring stronger security and compliance.

Kore’s BYOK solution integrates with external key management systems such as AWS Key Management Service (KMS) and Azure Key Vault. Customers retain ownership of their encryption keys while leveraging Kore’s secure, scalable cloud platform with HSM-backed keys.