Integrations

The Dialogflow engine is responsible for understanding user inputs and providing relevant responses based on pre-defined intents and entities. It uses natural language processing (NLP) and machine learning algorithms to identify the user’s intent and extract relevant information from their inputs. It also enables developers to build complex conversational flows,…

The following sections describe how you can test and debug your Virtual Assistant to validate the working of External NLU. Talk to Bot After completing the steps in Adapter Configuration and enabling the API, to check if the intent identification is done by External NLU adapter or not, you can…

ServiceNow helps you build digital workflows on a single, unified platform. Kore.ai XO Platform’s ServiceNow Agent integration allows you to seamlessly hand off the virtual assistant conversations to your live agents on ServiceNow.  This post provides the configuration steps to enable the ServiceNow Agent integration in the Tokyo version. Use…

Intercom is a Customer Communications Platform. It shows you who is using your product or website and makes it easy to communicate . Kore.ai XO Platform’s Intercom Agent integration allows you to seamlessly hand-off the virtual assistant conversations to your live agents on Intercom.  This post provides the configuration steps…

Genesys Voice Platform unifies web and VoIP telephony networks to enable new and powerful voice self-service applications. Kore.ai XO Platform’s Genesys Agent integration allows you to seamlessly hand off the virtual assistant conversations to your live agents on Genesys.  This post provides the configuration steps for enabling the Genesys Agent…

You can use the Prebuilt Action Templates from your ServiceNow integration to auto-create dialog tasks and test them using the Talk to Bot option. Steps to create a dialog task using ServiceNow action templates: Go to Build > Conversation Skills, and then click the Dialog Tasks. Click Create a Dialog…

You can use the Prebuilt Action Templates from your Salesforce integration to auto create dialog tasks and test them using the Talk to Bot option. Steps to create a dialog task using Salesforce action templates: Go to Build > Conversation Skills and then click the Dialog Tasks. Click the Create…

You can use the Prebuilt Action Templates from your HubSpot integration to auto-create dialog tasks and test them using the Talk to Bot option. Steps to create a dialog task using HubSpot action templates: Go to Build > Conversation Skills, and then click the Dialog Tasks. Click Create a Dialog…

The XO Platform lets you easily integrate with Salesforce CRM to power your conversations to create leads, opportunities, and other functions. Watch a Short Video on Salesforce Integrations Actions This article explains how to authorize and enable the Salesforce CRM action and install the pre-built templates. Authorizations Supported The Kore.ai…

The XO Platform lets you easily connect the HubSpot integration to create, view, update, search and delete deals. You can also create, view, update, search and delete contacts using the pre-built templates. Click the HubSpot link to know more.  This article explains how to authorize and enable the HubSpot action…